eCommerce Manager Job Description - Cultural Sector Subscription Box Ecommerce

Sep 13, 2026

Uploaded by Liam

eCommerce Manager role focused on building and running a new online shop for subscription boxes and cultural experiences across the UK arts and heritage sector. The position maintains and grows the shop database, collaborates on product development, establishes brand and site setup pre-launch (e.g., payments, onboarding, shipping), and owns post-launch content, copywriting, merchandising, and UX best practice. Responsibilities include SEO-rich copy, performance analysis via Google Analytics, conversion and traffic targets, and coordination with partners for marketing, PR, Google Ads, and PPC within budget constraints.

LanguageEnglish

CategoryLetters

FormatPDF

Pages4

Reading Time2 min

AccessFree to download

Job Title and Overview

Website and Business Focus

About the Association for Cultural Enterprises

Responsibilities

Pre-launch Setup

Post-launch Ownership

Analytics, SEO, and Partner Management

Person Specifications

Necessary Skills and Experience

Essentials

Desirable Skills

Contract and Benefits

Job description Job Title eCommerce Manager Location Home based with occasional travel Reports to Director of Digital Salary £31,800pa + benefits Hours 35 per week flexible, fixed term 4 year contract with the anticipation of making permanent Do you want to build a new ecommerce brand in the cultural sector from scratch? Do you have a flair for creating beautiful websites? This is an exciting and unique role, with the potential to reach a large audience, working with some of the most creative and respected cultural organisations in the UK and beyond. We're looking for a highly motivated eCommerce Manager to join our friendly, dedicated, and ambitious team. This job is focused on creating a new site designed to sell subscription boxes and experiences from the arts & heritage sector in the UK, and then taking ownership of running the business and increasing sales. About the Association for Cultural Enterprises Cultural Enterprises is a charity with hundreds of member organisation in the UK and beyond. Current members can be found in the member directories on our website. Our aim is to promote commercial best practice in the cultural and heritage sector by providing training and networking opportunities, and facilitating the sharing of information and experience between our members. We care passionately about working in such a thriving and life-affirming sector, and are always looking for opportunities to help our members. Cultural Enterprises is an Arts Council England funded Sector Support Organisation (SSO) . About the website Cultural Enterprises is currently in a research and development phase to create an online shop, most likely on Shopify. The name and brand are to be confirmed, something we would like you to take part in depending on your start date. The site will be focused on selling subscription-based products and experiences, both in-person and digitally, solely from cultural organisations. The site will be run as a social enterprise, which although needing to make profit, a key USP is to create new revenue streams for arts & heritage organisations who join. We will work with cultural organisations to develop product for the site. About the role As our eCommerce Manager you will be responsible for maintaining and growing the shop database by liaising with merchants and a product development manager to refine and grow the shop offer. Pre-launch you will help establish the brand and the look of the site, set-up payment gateways, partner on-boarding, and shipping solutions. Post-launch you will relish taking ownership of the site, being responsible for adding content and merchandise, copywriting, and facilitating best practice UX working with an external digital marketing agency. Whilst working to that all important budget. Key Responsibilities Build and develop our site, ready for launch and beyond Take ownership of the ecommerce platform, including product, category, and structural build, including adding products, managing the payment gateways, and shipping solutions Be the point of contact for any partner or customer queries Work toward an annual P&L budget, agree and set financial targets, conversion rates, and traffic Write excellent SEO rich copy Analyse site performance through Google Analytics Work with our product development manager and prospective merchants to identify winning products that will appeal to our online audience To help identify potential merchants from within and without the Association’s membership Own the relationship with any external third-party marketing and PR partners, with a working knowledge of Google Ads and PPC Build a database of potential customers Support the Director of Digital and the rest of the organisation in creating digital solutions toward the organisation’s goals, including providing ecommerce training to our membership once the website has launched Person Specifications Necessary Skills You will be a

FAQs

What does the eCommerce Manager build and sell?

A new online shop selling subscription-based products and experiences from cultural organisations, including both in-person and digital offerings.

What are the key responsibilities after the site launches?

Own the site by adding content and merchandise, creating SEO-focused copy, facilitating UX best practices with an external digital marketing agency, and managing sales growth within budget targets.

What tools and skills are required for the role?

Experience with Shopify (or equivalent), strong website copywriting, SEO, and Google Analytics, plus excellent written communication and design capabilities (e.g., Photoshop or equivalent).

How is marketing and partner work handled?

The role manages relationships with external third-party marketing and PR partners, using knowledge of Google Ads and PPC, and supports partner/customer queries while building a database of potential customers.

Sep 13, 2026

Uploaded by Liam