DTF-911 - Request for Assistance from the Office of the Taxpayer Rights Advocate - 8/22

Sep 19, 2026

DTF-911 is a form for requesting help from the Office of the Taxpayer Rights Advocate (OTRA) within the New York State Department of Taxation and Finance. It collects taxpayer and contact information, identifies an applicable power of attorney representative, and asks for a clear description of the tax problem, prior attempts to resolve it, and specific related case or conference details when relevant. Instructions specify when the form can be used or should not be used, how to describe issues, and where to file by mail or fax.

LanguageEnglish

CategoryForms

FormatPDF

Pages2

Reading Time1 min

AccessFree to download

Taxpayer information

Describe the tax problem you are experiencing

Describe the relief/assistance you are requesting

Signature and date

Instructions

General information

When to use this form

When not to use this form

Specific instructions

Taxpayer information

Power of attorney

Describe the tax problem you are experiencing

Where to file

Department of Taxation and Finance Request for Assistance from the Office of the Taxpayer Rights Advocate DTF-911 (8/22) Read the instructions on page 2 before completing this form. Taxpayer information | Taxpayer’s name or business’s name | | Social Security number or taxpayer identification number | | | | | --- | --- | --- | --- | --- | --- | | Spouse’s name (if applicable) | | | | Spouse’s Social Security number | | | Name of POA, third-party designee, or business contact person (if applicable) | | | | | | | Current street address (number, street, and apartment number) | | | | | | | City | | | State (or foreign country) | | ZIP code | | Telephone number ( ) | Email address | | | | | Indicate if you have any special communications needs (Mark an Xin the box.) TTY/TTD line Other (specify) : Describe the tax problem you are experiencing, how you previously tried to resolve the problem, and the Tax Department office(s) you contacted previously (see instructions for required information; attach additional sheets if necessary) | | | --- | | Describe the relief/assistance you are requesting (attach additional sheets if necessary)
| | Signature of taxpayer or POA (if applicable) | | Date | | --- | --- | --- | | Signature of spouse (if applicable) | | Date | | Print name | Title | | Page 2 of 2 DTF-911 (8/22) Instructions General information The Office of the Taxpayer Rights Advocate (OTRA) is an independent organization within the New York State Department of Taxation and Finance. OTRA was created to safeguard taxpayer rights and to assist taxpayers who are experiencing problems with the Tax Department. When to use this form Use this form if you are experiencing any of the following problems: • You are facing a threat of immediate adverse action (such as seizure of an asset) for a debt you believe is not owed or where the action is, in your view, unwarranted, unfair, or illegal. • You are experiencing undue economic harm or are about to suffer undue economic harm because of your tax problem. • You believe there has been an undue delay by the Tax Department in providing a response or resolution to your problem or inquiry. • You believe the tax laws, regulations, or policies are being administered unfairly or have impaired (or will impair) your rights. • You believe a Tax Department system or procedure has failed to operate as intended, or has failed to resolve your problem or dispute. • You believe that the unique facts of your case or compelling public policy reasons warrant assistance. When not to use this form • If you have not exhausted all reasonable efforts to obtain timely relief through normal Tax Department channels. • To seek legal or tax return preparation advice. • To seek review of an unfavorable administrative law judge, Tax Appeals Tribunal, or judicial determination. Specific instructions Taxpayer information Email address – We may contact you by email if we’re unable to reach you by telephone. Social Security number or taxpayer identification number – Enter your Social Security number, or taxpayer identification number if this request involves a business or non-individual entity (such as a partnership, corporation, trust, or self-employed individual) . Business contact person – If a business entity is filing this form, enter the name of the person to contact about the request. This may be the corporate officer signing the request, or another person authorized to discuss the matter. Power of attorney If you choose to have a representative act on your behalf, you must complete a power of attorney form. Businesses and individuals: use Form POA-1, Power of Attorney Estates: use Form ET-14, Estate Tax Power of Attorney You can get these forms [from our website at](from our website at www.tax.ny.gov)[ www.tax.ny.gov](from our website at www.tax.ny.gov). Include the power of attorney form when you submit this form

FAQs

What is the Office of the Taxpayer Rights Advocate (OTRA) and why use DTF-911?

OTRA is an independent organization within the New York State Department of Taxation and Finance created to safeguard taxpayer rights. Use DTF-911 to request assistance when you are experiencing problems with the Tax Department.

When should you use DTF-911?

Use this form if you face a threat of immediate adverse action, undue economic harm, an undue delay in response or resolution, unfair administration of tax laws affecting your rights, or system/procedure failures to resolve your problem. It may also apply when unique facts or compelling public policy reasons warrant assistance.

When should you not use this form?

Do not use it if you have not exhausted all reasonable efforts to obtain timely relief through normal Tax Department channels. It also should not be used to seek legal advice or tax return preparation advice, or to request review of an unfavorable administrative law judge, tribunal, or judicial determination.

Sep 19, 2026

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