DOIA20/21020524 - Official Information Act response letter

Sep 16, 2026

Official Information Act response letter dated 1 March 2021 under request DOIA20/21020524. The Ministry explains that no standard form text exists for service agreements with accommodation providers because each agreement is written around the Ministry’s specific procurement needs. It outlines contract types used for public housing, transitional housing, and exclusive motel use, and notes that related template agreements are available online, including release of documents without redactions. It also references Ombudsman review rights and publication on the Ministry website with personal details removed.

LanguageEnglish

CategoryLetters

FormatPDF

Pages15

Reading Time5 min

AccessFree to download

Response under the Official Information Act

Request summary

Contracting approach for accommodation providers

Contract documents and template availability

Rights to review and publication notice

Example agreement terms and service standards

1 March 2021 DOIA20/21020524 s 9(2)(a) Dear s 9(2)(a) I am in receipt of your email to the Ministry of Social Development (MSD) dated 27 January 2021 where you requested the following under the Official Information Act (the Act): A copy of any standard form text the Ministry of Social Development uses for the purpose of entering into contracts, agreements or arrangements with accommodation providers. As you were advised by MSD, your request was transferred to Te Tūāpapa Kura Kāinga – the Ministry of Housing and Urban Development (the Ministry) for a response. The Ministry enters into various contractual agreements with accommodation providers. Each Service Agreement is written and agreed with the provider based on what the Ministry is procuring. For example, this could be transitional housing, motel accommodation or public housing. The Ministry works individually with each provider to develop the service specifications so there is no standard form text. When the Ministry enters into a contract for public housing, we also issue a Relationship Agreement, and a Standard Open Term or Capacity Agreement. These documents are on our website and can be accessed at: [www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting](www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting)framework/4d2d0dabda/Relationship-Agreement-Template-Agreement. pdf [www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting](www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting)framework/d7d3790f98/Services-Agreement-Open-Term-Template-Agreement. pdf [www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting](www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting)framework/b17ee25aa2/Services-Agreement-Capacity-Template-Agreement. pdf When the Ministry enters into a contract for transitional housing, we also issue the following document: [www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting](www.hud.govt.nz/assets/Community-and-Public-Housing/Partner-with-us/Our-contracting)framework/c7a8809f40/Services-Agreement-Transitional-Housing-Template-Agreement. pdf When the Ministry enters into a contract for exclusive use of motels for use as transitional housing, we issue one of two documents and I am releasing both of these to you without redactions. The only difference between the two documents is the fact that one was used during COVID-19 Alert Levels 3 and 4. You have the right to seek an investigation and review of my response by the Ombudsman, in accordance with section 28(3) of the Act. The relevant details can be found on the Ombudsman’[s website](s website www.ombudsman.parliament.nz)[ ](s website www.ombudsman.parliament.nz)[www.ombudsman.parliament.nz](s website www.ombudsman.parliament.nz). As part of our ongoing commitment to openness and transparency, the Ministry proactively releases information and documents that may be of interest to the public. As such, this response, with your personal details removed, may be published on our website. Thank you for taking the time to write. Yours sincerely Anne Shaw Deputy Chief Executive Housing Supply, Response and Partnerships | 2 | Owner/Operator/You | Legal entity name
Registered address (if a company)[Registered Companies Office No . (if a company)]
This is the legal name of the entity that owns or operates (generally pursuant to a formal operating agreement) the Motel – the name of the person / contact you’ve been dealing with must not be inserted here (otherwise you are contractually binding them to meet obligations they don’t have the legal ability to perform).
It’s also really important to identify the correct name of the legal entity that operates the Motel as only that entity has the ability to grant HUD exclusive use of the Units.
If the entity is a s

FAQs

What was requested under the Official Information Act in DOIA20/21020524?

A copy of any standard form text used by the Ministry of Social Development for entering into contracts, agreements, or arrangements with accommodation providers.

Does the Ministry use a single standard form text for service agreements?

No. Each service agreement is written and agreed based on what the Ministry is procuring, so the Ministry develops service specifications individually with each provider.

What documents are provided for different housing contracting situations?

For public housing, the Ministry issues a Relationship Agreement and a Standard Open Term or Capacity Agreement. For transitional housing, it issues a transitional housing services agreement template, and for exclusive motel use it releases two documents, reflecting whether they were used during COVID-19 Alert Levels 3 and 4.

Sep 16, 2026

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