DMAS Language and Disability Access Assessment - January 6, 2026 - Implementation Roadmap

Sep 12, 2026

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DMAS Language and Disability Access Assessment (January 6, 2026) synthesizes results from a 2024 Language & Disability Access Assessment conducted with Virginia residents with Limited English Proficiency and/or disabilities across 11 HHR agencies. The report describes the study scope and clarifies that it does not assess legal compliance. It presents landscape findings across strategy, people, and process dimensions, then outlines a governance model and a proposed agency implementation plan to improve equity and the resident experience, with assessment outcomes spanning multiple operational areas.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages17

Reading Time6 min

AccessFree to download

LANGUAGE AND DISABILITY ACCESS ASSESSMENT: DMAS

I. INTRODUCTION

A. LANDSCAPE ASSESSMENT

B. DEEP DIVE ASSESSMENTS

C. PROPOSED IMPLEMENTATION PLAN

II. GOVERNANCE

A. OVERVIEW

B. COMPONENTS OF THE GOVERNANCE MODEL

III. PROPOSED IMPLEMENTATION PLAN

A. DMAS

B. ASSESSMENT OUTCOMES

PROCESS

FORMS AND NOTICES

DIGITAL PLATFORMS

INFORMATIONAL RESOURCES

INTERPRETATION SERVICES

STAFF INTERACTION WITH RESIDENTS

ACCESS ASSESSMENT: DMAS LANGUAGE AND DISABILITY JANUARY 6, 2026 Implementation Roadmap Table of Contents LANGUAGE AND DISABILITY ACCESS ASSESSMENT: ................................................................................. 5 I. INTRODUCTION...................................................................................................................................... 7 A. LANDSCAPE ASSESSMENT ................................................................................................................ 7 B. DEEP DIVE ASSESSMENTS ................................................................................................................. 8 C. PROPOSED IMPLEMENTATION PLAN ............................................................................................... 9 II. GOVERNANCE ..................................................................................................................................... 10 A. OVERVIEW ...................................................................................................................................... 10 B. COMPONENTS OF THE GOVERNANCE MODEL............................................................................... 10 III. PROPOSED IMPLEMENTATION PLAN................................................................................................. 14 A. DMAS .............................................................................................................................................. 14 1. DMAS Proposed Implementation Plan ....................................................................................... 14 2. Summary of Agency Improvement Opportunities ..................................................................... 14 3. DMAS Proposed Implementation Plan ....................................................................................... 15 B. ASSESSMENT OUTCOMES............................................................................................................... 15 PROCESS.......................................................................................................................................... 15 FORMS AND NOTICES ..................................................................................................................... 16 DIGITAL PLATFORMS....................................................................................................................... 18 INFORMATIONAL RESOURCES ........................................................................................................ 18 INTERPRETATION SERVICES ............................................................................................................ 19 STAFF INTERACTION WITH RESIDENTS........................................................................................... 20 I. INTRODUCTION The Virginia Commonwealth University (VCU) Partnership for People with Disabilities conducted the 2024 Language & Disability Access Assessment to understand how Virginia residents with Limited English Proficiency (LEP) and/or disabilities access services across 11 Health and Human Resources (HHR) agencies. The effort’s objective was to improve equity and overall resident experience. It did not include an assessment of legal compliance. This document summarizes findings from the Access Assessment, offers a potential governance model, and includes the proposed agency implementation plan and assessment outcomes. The proposed implementation plan synthesizes actions that agencies, the Office of the Secretary of HHR (OSHHR), and other stakeholders may consider to address improvement opportunities identified during the assessment. A. LANDSCAPE ASSESSMENT The project team conducted a landscape assessment to understand the current state of accessibility across the HHR agencies. The landscape assessment and associated analyses consisted of 40 interviews completed with 33 agency p

FAQs

What was the purpose of the 2024 Language & Disability Access Assessment?

To understand how Virginia residents with Limited English Proficiency (LEP) and/or disabilities access services across 11 HHR agencies, with the objective of improving equity and the overall resident experience.

Does the assessment evaluate legal compliance?

No. The effort explicitly did not include an assessment of legal compliance.

What are the main dimensions used to describe the landscape assessment findings?

The findings are organized across four dimensions, including strategy, people, and process, to characterize current accessibility across the HHR agencies.

Sep 12, 2026

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