Director of Quality and Continuous Improvement - Job Responsibilities - 7-16-18

Sep 14, 2026

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Director of Quality and Continuous Improvement leads Gorbel’s organization-wide quality management and continuous improvement programs. The role defines quality policies, manuals, procedures, and documentation control systems while ensuring compliance with quality system requirements. It owns quality metrics, internal and external audits, root-cause analysis, CAPA practices, and supplier assessments. It also drives a continuous improvement roadmap, facilitates governance and lean culture development, coaches leaders and process owners, and supports cross-functional projects. The position manages metrics, warranty-driven improvements, customer issue response, ECN quality integration, and training curriculum development.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages3

Reading Time1 min

AccessFree to download

General responsibilities

Specific duties

Quality Management

Continuous Improvement

TITLE: Director of Quality and Continuous Improvement DEPARTMENT: Quality and Continuous Improvement REPORTS TO: Vice President of Operations General responsibilities: As the Director of Quality and Continuous Improvement, you will be responsible for defining and implementing Gorbel®’s Quality and Continuous Improvement programs across the organization. This position will require assessing the current processes and developing the plan to institutionalize a quality and continuous improvement culture across the organization. This will require strong change management and facilitation skills to engage all levels of the organization to develop the necessary cultural shift to dramatically improve the business. This role will be responsible for creating the necessary supporting organization including a Quality Engineer, Supplier Quality Engineer, as well directly managing the continuous improvement and documentation control teams. Key participating member of Gorbel®’s leadership team. Specific Duties: • Quality Management o Define, develop and implement the quality management strategy and structure across the organization including defining quality policies, quality manual, and procedures while ensuring compliance to quality system requirements. o Manage annual reviews and revisions of quality system procedures and work instructions. o Serve as the primary quality control resource for problem identification, resolution, loss reporting, and continuous improvement. Lead and participate in internal quality audits. o Manage internal and external quality metrics, root cause analysis, and CAPA usage to drive improved quality. o Develop the corporate review process of quality events to ensure quality and effective CAPA implementation. o Manage the documentation control processes including creation, approval, documentation management, internal audits, and overall system management. o Initiate supplier development and perform on-site supplier assessments. Participate in managing supplier relationships, including supplier qualification and supplier performance evaluation. 􀂃 Collaborate with the supply chain to establish and maintain an approved vendor list (both individual suppliers and CM’s) 􀂃 Develop a supplier quality management system including a vendor rating system utilizing a vendor CAPA process. Implement essential practices such as PFMEA, PPAP, DFMEA, Audits, etc. where required. o Provide guidance and direction for internal quality inspection processes, defining tasks and scope of work. Develop statistical process control methodology on incoming and inprocess metrics. o Establish and implement key quality metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable leaders to a make sound product quality decisions. Collaborate with process owners and all other employees to further understanding and involvement of staff in metrics and related continuous improvement processes. o Promptly address customer issues based on priority and risk assessment. Work with customer facing teams and internal execution teams to address and resolve issues. o Analyze and prioritize warranty data driven improvements to reduce post-installation costs and overall system performance. o Develop process certification standards and develop process to achieve external certifications and recognition (Certified Weld Inspection (CWI), Malcolm Baldrige Quality Award, etc. ) o Conduct data analysis and provide recommendations for product recalls as needed. o Collaborate with After the Sales Service team to document, triage, and respond to external quality issues. o Manage internal and external quality trends, investigation, and response focused on robust CAPA implementation. o Participate in the Engineering Change Notification (ECN) process to ensure robust quality processes are in place. o Collaborate with product development and software development teams to

FAQs

What are the main goals of the Director of Quality and Continuous Improvement role?

Define and implement Gorbel’s quality and continuous improvement programs, assess current processes, and institutionalize a quality culture across the organization. The role focuses on dramatic business improvement through strong change management and facilitation.

How does this role manage quality processes and compliance?

It defines and implements quality policies, quality manuals, and procedures, ensuring compliance with quality system requirements. It also manages documentation control, internal audits, and annual procedure and work-instruction reviews.

What continuous improvement and lean/Six Sigma responsibilities are included?

The director develops and leads a continuous improvement roadmap, builds cross-functional governance, and trains and mentors process owners. It coaches the organization on Lean, Six Sigma, and other tools, leads kaizen processes, and develops standardized training and tools.

Sep 14, 2026

Upload by Blaney