Customer Support Specialist

Sep 14, 2026

Uploaded by Adam

Customer Support Specialist role at OriGene Technologies, supporting global inquiries through phone, email, and online chat. The position focuses on non-technical assistance, including presales education and post-sale follow-up, plus handling order status, order changes, shipping, billing, and product returns for customers and international distributors. Key responsibilities include documenting actions in a CRM, resolving questions, providing quotes for standard catalog SKUs, and escalating concerns when needed. Requires 2+ years customer service experience, CRM familiarity, and basic biotech or molecular biology knowledge.

LanguageEnglish

CategoryLetters

FormatPDF

Pages2

Reading Time1 min

AccessFree to download

Summary of Position

Responsibilities and Job Duties

Minimum Qualifications

Preferred Qualifications

What We Offer

How to Apply

Job Title: Customer Support Specialist Company Information: OriGene Technologies (Rockville, MD) is a biotech company commercializing millions of gene-related reagent tools for life science research. Recognized globally as one of the world’s largest sources for cDNA clones, recombinant proteins and antibodies, OriGene continues to drive innovation in CRISPR, assay development and in vitro diagnostic field. For more information, [please visit our website:](please visit our website: www.origene.com)[ ](please visit our website: www.origene.com)[www.origene.com](please visit our website: www.origene.com) [Summary of Position:](Summary of Position:) The Customer Support Specialist will handle customer calls, emails, and online chats that require non-technical assistance in an office or home setting. Customer inquiries will include presale education and post-sale follow-up support. Daily feedback to sales, technical support and marketing about customer suggestions and inquiries when appropriate is vital. Additionally, the Customer Support Specialist will assist with requests related to order status, order changes, and product returns for individual customers and international distributors. Responsibilities and Job Duties: 􀁸 Provide support to customers in response to incoming calls, emails, and chats. 􀁸 Resolve customer questions related to order status, order changes, shipping, and billing issues. 􀁸 Manage and document customer support actions in the CRM system. 􀁸 Provide quotes to customers for standard catalog SKUs. 􀁸 May assist with order entry on an as needed basis. 􀁸 Set up new customer accounts when needed. 􀁸 Assist the technical support scientists with basic product inquiries. Minimum Qualifications: Education & Experience 􀁸 High school diploma. 􀁸 At least 2+ years’ experience in customer service role that involves, phone, email and chat simultaneously. 􀁸 Experience in biotech customer service or knowledge of basic molecular biology. 􀁸 Experience with a CRM such as NetSuite or Salesforce. Knowledge, Skills and Abilities 􀁸 Ability to learn and adapt to new changes and processes quickly. 􀁸 Ability to access when an inquiry or concern needs to be escalated. 􀁸 Effective time management skill. 􀁸 Ability to develop a strong knowledge of OriGene product offerings. 􀁸 Ability to work independently and complete tasks in a timely manner. 􀁸 Ability to learn and expand on molecular biology knowledge as related to our product offerings. Supervisory Responsibilities None Preferred Qualifications 􀁸 Associates or Bachelor’s degree in a science field What we offer At OriGene, we not only offer you can a great job, and an opportunity to build a career 􀁸 Training and career development 􀁸 Financial security through competitive compensation & performance bonus 􀁸 Health care and well-being programs including medical, dental, and vision. 􀁸 Paid time off 􀁸 401(k) retirement saving with a 6% company match. To apply for this role, [please send your CV/Resume along with a cover letter to jobs@origene.com](please send your CV/Resume along with a cover letter to jobs@origene.com). Please Reference “Customer Support Specialist” in the Subject Line.

FAQs

What channels does the Customer Support Specialist use to handle customer inquiries?

The role handles customer calls, emails, and online chats, including non-technical support requests.

Which customer issues does the role primarily resolve?

It resolves questions related to order status, order changes, shipping, and billing, and helps with order status updates, returns, and related requests for customers and distributors.

What are the minimum qualifications for this position?

A high school diploma and at least 2+ years of customer service experience involving phone, email, and chat simultaneously are required, along with experience in biotech customer service or knowledge of basic molecular biology and CRM experience such as NetSuite or Salesforce.

Sep 14, 2026

Uploaded by Adam