Comparative Study on Change Management - comparative analysis of ITIL change management tools

Sep 12, 2026

Change is essential for organizational competitiveness and operational continuity, requiring improvements while minimizing cost and disruption risk. The study examines the ITIL-based Change Management process supported by tools from multiple vendors and focuses on identifying both similarities and differences among prominent ITIL-aligned solutions. Emphasis is placed on structured handling of change across the lifecycle, including authorization, prioritization, planning, testing, implementation, and review to support service excellence.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

ABSTRACT

1. INTRODUCTION

2. WHY CHANGE MANAGEMENT?

3. PROMINENT TOOLS

3.1 BMC Procedure: Request for Change Review

3.2 CA Activity: Request for change

3.3 BMC Procedure: Change Planning

Comparative Study on Change Management Tariq Rahim Soomro College of Eng. & IT Al Ain University of Science & Technology, Al Ain, UAE Amanullah Bashir Department of ITSZABIST, Dubai Campus United Arab Emirates (UAE) ABSTRACT Change is vital in all types of organizations. The main focus of change is to always improve the business; and it must be able to execute change with least cost and least risk of business disruption. The study mainly focuses on change management process of Information Technology Infrastructure Library (ITIL) as there are several tools from different vendors, which support ITIL. This study will explore the similarities and differences among the prominent tools and produce comparative study on change management. General Terms ITIL, Change Management. Keywords Change Management, BMC, CA. 1. INTRODUCTION The term Change is defined as "process of moving from one defined state to another”. Change is a critical aspect of every business. The main role of the changers is to help businesses to run continuously in the consistence state and the Information Technology (IT) organizations must be capable of effectively handling change. IT must also be able to keep its infrastructure and services well-aligned with changing business goals and priorities. In today’s fast-moving market, the ability to easily and appropriately handle change is even more important than before; that is why IT organizations need to implement and automate best practices for the entire endto-end Change Management lifecycle. Only those IT organizations that embrace this disciplined approach to change management will be able to deliver the operational agility essential for service excellence [1][2] . This paper highlights the comparative study on Change Management process based on different vendor’s tool. Each vendor has different approach to implement the change management process based on Information Technology Infrastructure Library (ITIL) change management process [3] . The next section will discuss why change management is important for organizations; Latter the paper will focus on the similarities and differences between the prominent tools ofITIL form two different vendors and finally in discussion section we will conclude the paper. 2. WHY CHANGE MANAGEMENT? Information technology is an integral part of all organizations and it is becoming more critical in business operations. The business strategies, the services and technologies are changing at high rate. The users are requiring best level of services to meet challenging business objectives. All these factors are collectively require an IT environment where changes are controlled and managed at high preciseness. The main objective of the Change management process is to ensure change’s record, evaluation, authorization, prioritization, planning, testing, implementation, and reviewing in a controlled manner [4]. 3. PROMINENT TOOLS Currently organizations are using several different tools from different venders to implement their best practices, among them there are two prominent tools. 1. BMC Software: BMC Inc. offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. The BMC Software was founded in September 1980. BMC Software have the brands; Atrium, main View, BEST/1, Marimba, BladeLogic, MQSoftware, Control-M, PATROL, Control-SA, ProactiveNet, Remedy, and Magic [5] . 2. Computer Associates: CA Technologies, formerly CA, Inc. and Computer Associates, Inc., is one of the largest independent software corporations in the world. In 2010, CA Technologies announced its cloud computing management strategy at its CA World user conference, and its new CA Cloud-Connected Management Suite of products that address the emerging challenges presented by the cloud [6] . The comparison between BMC Change management process and CA Change management Process is discusses as follows: BMC Change

FAQs

What does the paper focus on regarding change management?

It focuses on the Change Management process aligned with ITIL and compares tools from different vendors to identify similarities and differences.

Why is change management important for organizations?

Because business goals, services, and technologies change rapidly, organizations need controlled processes to manage changes with high precision and minimize disruption risk.

How do BMC and CA structure their change handling processes at a high level?

BMC describes eight procedures, with six for planned changes and two for emergency changes, while CA describes eight activities starting from a Request for Change (RFC).

Sep 12, 2026

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