Commercial Manager Job Description - Sales, Business Development, Pricing & Administration

Sep 13, 2026

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Commercial Manager job responsibilities cover business development and sales across Reliance Investments’ products and services, including logistics alternative sourcing and customer and market expansion. The role manages sales execution, KPI tracking, customer relationship activities such as feedback collection and satisfaction surveys, and contract and monthly planning follow-ups. It also oversees cost analysis and pricing updates, commercial administration including invoicing and documentation accuracy, and marketing communications for waste management-related activities while ensuring budget and supervision requirements are met.

LanguageEnglish

CategoryLetters

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

Job Summary

Work Relationships and Purpose of Contact

On-Premises Collaboration

External Contacts

Duties, Tasks and Responsibilities (DTR)

Sales Management

Business Development

Customer Relation Management

Pricing Budget

Commercial Administration

Marketing Communications

Authorities of Incumbent

Working Conditions

Human Requirements

Commercial Manager Job Description | Job Title: Commercial Manager | Department: Commercial Department | | --- | --- | | Job Code: | Pay Grade: | | Reports to: Commercial Director & CEO (acc. to the commercial procedures) | Supervises: None / Project Team | | Preparation date: | Prepared by: | Job Summary This position is responsible for; the business development and sales of the different products and services of Reliance Investments. In charge of finding the best logistics alternatives for the transportation and shipping of our products. Following up and finding new customers as well as opening of new markets for the different services and products offered by the two companies. Work Relationships and Purpose of Contact On premises works with: | Department | Tile in charge | Purpose | | --- | --- | --- | | Logistics | Group Supply chain manager | Take and give info and instructions Exchange activities | | Finance | Finance Manager | Exchange info.
Take and give instructions | | Supply Chain | Group Supply chain manager | Take and give instructions Exchange info. | | Production | RI Operation Manager-Site Managers | Routine Contact.
Coordinate activities and giving instructions.
Present ideas. | | Quality | RI Waste Management operations manager | Routine Contact.
Coordinate activities and giving instructions.
Present ideas. | | HR | HR Manager | Routine Work | Outside the company: Suppliers and Customers − Negotiate / Exchange info/ Take and give instructions and Coordinate Activities. Duties, Tasks and Responsibilities (DTR) 1. Sales Management (12.5%) − Following up quantity produced RDF − Following up with the quality produced RDF − Following up with the customer Key Performance Indicators (KPI’s): Sales target vs approved stock 2. Business Development (10%) − Continuously working on finding new customers (same industry and same country) to expand RDF sales via online search, meetings & conferences.− Opening new markets (new countries or new industries) − Negotiating different alternatives with our customers to make sure our products and services are satisfying their current market needs and requirements. Key Performance Indicators (KPI’s): | % target achievement | | --- | | Ratio of new: existing customer | 3. Customer Relation Management (10%) − Contacting customers to gather verbal feedback (via phone calls) about any complaints regarding service, quality and shipment. − Reliance investment monthly meeting with customer to update the plan, negotiate contracts. − Sending a bi-annual e-mail for customers – “Customer Satisfaction Survey” (As per ISO requirements) − Taking all necessary actions to resolve the gathered complains if any. − Organizing resolution tasks of customer complaints and share them among the concerned departments to ensure proper solving of complains and minimizing their repetition. − Check customers’ demand to update Reliance production plan as well as Logistics procedures. − Attending department meetings regarding plan, pricing and quality Key Performance Indicators (KPI’s): | % Customer satisfaction | | --- | | Ratio of resolved : unresolved complaints | | Average time for problem resolution | 4. Pricing Budget (10%) − Analyze the product cost and decide the product pricing versus market changes − Updating logistics costing via contact the different freight, stevedore, trucking, inspectors and customs agent to update the plan and prices of the services.− Control the transportation processes to make the customer’s order fulfilled. Key Performance Indicators (KPI’s): | % accuracy of product cost and pricing | | --- | | Cost reduction % | | % on-time shipment | | % of delivered Quantity versus planned | 5. Commercial Administration (05%) − Invoicing the customers on periodical as per the commercial agreements. − Reviewing quantities by comparing the quantities as received by the customers and suppliers. − Prepar

FAQs

What are the core responsibilities of the Commercial Manager?

The role drives business development and sales, sources logistics/shipping alternatives, grows customers and markets, and ensures alignment with customer needs. It also manages pricing and commercial administration activities.

How does the Commercial Manager handle customer relationship management?

The role collects customer feedback about service, quality, and shipment, holds monthly meetings to update plans and negotiate contracts, and sends a bi-annual ISO-aligned customer satisfaction survey email. It also coordinates resolution tasks across departments and monitors complaint resolution performance.

What are the key performance indicators (KPIs) used in this position?

KPIs include sales target vs approved stock, the ratio of new to existing customers, customer satisfaction and complaint resolution metrics, pricing and cost accuracy, cost reduction, on-time shipment, and delivery quantity vs plan.

Sep 13, 2026

Upload by Aurora