Clinical Supervisor Call Center Job Description - 8.27.24

Sep 13, 2026

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Clinical Supervisor, Call Center, role focused on delivering clinical supervision to Call Center Call Specialists while strengthening communication, collaboration, and regulatory compliance. Responsibilities include overseeing clinical operations, guiding staff through call review and client assessment discussions, and building clinical policies and procedures. Administrative oversight covers program activity alignment and workflow development. The position coordinates with internal and external stakeholders, supports mental health outreach, and adapts duties to community needs and state guidance, while mentoring staff and promoting equity, diversity, and inclusion.

LanguageEnglish

CategoryResumes

FormatPDF

Pages2

Reading Time1 min

AccessFree to download

Position Overview

Key Responsibilities

Clinical Supervision

Administrative Oversight

Collaboration

Adaptability

Mentorship and Support

Qualifications

Education and Licensure

Skills and Experience

Other Requirements

Salary and Equal Opportunity

Position Overview: The Clinical Supervisor, Call Center, plays a crucial role in guiding and empowering staff members within their roles and engaging communities and partners to improve overall community well-being. This position involves providing clinical supervision to Call Center Call Specialists, ensuring effective communication, collaboration, and compliance. Key Responsibilities: Clinical Supervision o Oversee all clinical operations: Ensure all activities comply with regulations and maintain quality caller care and services. o Provide supervision and guidance to clinical staff: Regularly meet with staff to discuss calls, professional issues, and client assessments. o Develop and implement clinical policies and procedures: Ensure adherence to best practices. Administrative Oversight: o Administer program activities, ensuring adherence to policies and procedures. o Engage communities, community partners, and County departments to address mental health needs. o Aid in creating and implementing workflows, policies, and procedures for the Call Center. Collaboration: o Coordinate services with internal and external stakeholders. o Enhance program effectiveness. o Participate in internal and external meetings as needed. Adaptability: o Adjust duties based on community needs, state guidelines, and local requirements. Mentorship and Support: o Foster a culture of learning, growth, and excellence. o Provide mentorship to staff members. Qualifications: • Master’s degree in social work, psychology, counseling, or a related field. • Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), or Licensed Professional Clinical Counselor (LPC) in New Jersey. • Strong leadership, communication, and interpersonal skills. • Experience in outreach, advocacy, and community engagement preferred. • Knowledge of mental health systems, policies, and best practices. • Lived experience (recovery from mental health issues) is valued. • Valid driver’s license and reliable transportation. • Flexibility to work evenings as needed. • Commitment to promoting equity, diversity, and inclusion in mental health services. If you’re passionate about making a difference in mental health services and community wellbeing, this role offers an opportunity to be part of a dynamic team. Salary Range:$75,000-$85,000 MHANJ is an Equal Opportunity Employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our agency.

FAQs

What is the Clinical Supervisor role responsible for in the call center?

The role provides clinical supervision to Call Center Call Specialists, ensuring clinical operations meet regulations, quality standards, and effective communication and collaboration.

What administrative and community engagement duties are included?

Responsibilities include administering program activities in line with policies, creating and implementing workflows and procedures, and engaging community partners and county departments to address mental health needs.

What qualifications are required for this position?

Candidates need a master’s degree in a related field and New Jersey licensure such as LCSW, LMFT, or LPC, along with strong leadership, communication, and knowledge of mental health systems.

Sep 13, 2026

Upload by Oliver