Citizen Portal User Guide - Create an Account - Complete My Profile - Create and Submit an Application

Sep 19, 2026

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Citizen Portal user guide explains how to register and use the School Readiness Assistance site end to end: creating an account, entering required account details, validating email, and answering three security questions at first login. It then walks through completing “My Profile” with required and optional fields, adding address and household members, and uploading mandatory documents in the Digital Locker before establishing and submitting the profile to OEC for review and approval. Finally, it covers creating a new services application, syncing updates from profile, using the Review navigation to identify missing sections, and signing and submitting once all sections are complete.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages8

Reading Time3 min

AccessFree to download

Create an Account

Complete “My Profile”

Create an Application for Services

Submit the Application

Table of Contents CREATE AN ACCOUNT ....................................................................................................... 1 COMPLETE “MY PROFILE”.................................................................................................. 3 CREATE AN APPLICATION FOR SERVICES ............................................................................ 6 SUBMIT THE APPLICATION ................................................................................................. 8 Create an Account To register for an account on the School Readiness Assistance site, you will click the “Go to User Registration” button on the right-hand side of the page. On the next page, you will enter your Account information. There is space to add a First and Last Name, an Email, and a Phone Number. Additionally, you will be prompted to create a Password. Note: The E mail and Password are the only required items on this page. Passwords must meet all password requirements to successfully register: • Minimum of 1 upper case character • Minimum of 1 lower case character • Minimum of 1 number • At least 10 characters • Minimum of 4 letters • Minimum of 1 non-alphanumeric character (ex: &, $, -,%, *) Once submitted, you will receive an email to validate your email address. Please click the validation link contained within the email you received to validate your email address. Once validated, you can log in using your email address and the password you created. When you first log in, you will be taken to a page that requires you to enter three Security Questions. Complete “My Profile” After submitting your Security Questions, you will be brought to a Welcome Page. This page details some helpful information for the profile creation and application creation process. Click “Begin Initiate Profile.” You will be redirected to a “My Profile” page. While most fields are required, several are not. Required fields are outlined in red and noted as *required. Once you fill out the basic profile information and click “Save,”you will notice that the left navigation tab structure has changed. This will help you keep track how much of the profile information you have completed. Next, you will need to fill out your Address Information. Once your Address Information has been completed, you will be brought to a “Household Information” page. This page is pre-populated with your information, but you will need to add any other individuals who live in the household. This includes children, roommates, or other family members. You will add a household member by clicking the green button in the upper right corner. You will follow a similar process as you work through the subsequent pages: • Second Parent or Guardian • Employment Information • School Information • Household Income • Information for Child(ren) Services are Requested • Emergency Contact and Consent Information • Authorized Representative • Documents • Establish Profile Once you arrive at “Establish Profile,” you will be asked to upload the mandatory documents which you can upload on the Digital Locker section and once ready to submit your profile, click “Submit.” This will send your profile to OEC for review & approval. Create an Application for Services Once approved by the OEC, you will be able to create an application for services. On your account Home Page, click the button that says,“New application.” You'll be directed to a Create application form with all your profile information pre-filled. If you need to change any details, update your profile and then use Sync from Profile. Next, review the information and confirm it is correct. Once the application is reviewed and all your information is correct, select the green“Create Application” button at the bottom of the page. Note: If all sections are not completed, you will be rerouted back to the start of the application to review your entries. The navigation to t

FAQs

What information is required to create a citizen portal account?

You must enter a first and last name, email, and phone number, and you must create a password. Only email and password are required on the account page, and the password must meet all stated requirements.

How do you validate your email address after registering?

After submission, you receive an email with a validation link. Click the link in the email to validate your email address, then log in using your email and the password you created.

What steps are needed to submit a services application?

After OEC approves your profile, select “New application” on your account home page. Review pre-filled information, use Sync from Profile if changes are needed, ensure all sections are completed (use the “Review” option to see what is missing), then choose “Create Application” and finish the Sign & Submit step.

Sep 19, 2026

Upload by Graffin