Chief Human Resources Officer - Job Description - Responsibilities and Qualifications

Sep 13, 2026

Uploaded by Stanford

The STEP, Inc. Chief Human Resources Officer (CHRO) drives an employee-centered culture that supports professionalism, continuous quality improvement, productivity, and the agency’s success. The CHRO advises the President & CEO on human resources policies, programs, and legal compliance across employee and workplace laws, while leading recruitment, retention, onboarding, and workforce development initiatives. The role manages HR practices and monitors outcomes, oversees compensation and benefits planning and reviews, and ensures inclusion and equitable employment processes. It also includes staff advisement, training support, and internal engagement to strengthen morale and work-life balance.

LanguageEnglish

CategoryLetters

FormatPDF

Pages4

Reading Time2 min

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Job Summary

Supervisory Relationships

Essential Qualifications

General Requirements

Specific Duties

Human Resources Development

JOB DESCRIPTION PROGRAM: STEP Administration & Planning JOB TITLE: Chief Human Resources Officer PAY GRADE: EM-7 JOB SUMMARY The STEP Chief Human Resources Officer (CHRO) plays a tremendous role and has an enormous amount of responsibility in the positive culture and ultimately the success of STEP, Inc. The CHRO helps ensure effective human resource development and compliance of a multi-faceted non-profit corporation whose mission is to engage diverse individuals, families, and communities in the pursuit of social and economic success. The CHRO provides information and counsel to the President & CEO that will help guide, direct, and establish the overall provision of human resources related services, policies, and programs for STEP. Alongside the STEP President & CEO, the CHRO is responsible for the legal interpretation, application, and adherence ofemployee and workplace related laws and regulations. The CHRO initiates and leads in the implementation and monitoring of practices and processes that will help ensure an employee-oriented highperformance philosophy and vision that emphasizes continuous quality improvement and productivity, goal attainment, and the recruitment and retention of a superior workforce. The CHRO is responsible to expertly inform and advise staff on human resources issues, topics, and current events. Additionally, the CHRO acts as an integral member of the Human Resource team with the goal and vision of making STEP Human Resources an outstanding support mechanism, providing unparalleled customer service to STEP staff, and one that is recognized by the community as a leader in providing outstanding human resource support. SUPERVISORY RELATIONSHIPS SUPERVISES: Lead Human Resources Generalist REPORTS TO: President & CEO ESSENTIAL QUALIFICATIONS 􀂈 Bachelors degree in business, human resources, or a related field; 􀂈 Five or more years of related progressive human resources experience, preferably with nonprofits or government; 􀂈 Proficiency with computer systems, preferably Microsoft Office Suite and extended components; and, 􀂈 Ability to communicate effectively with oral, written, and computerized graphic methods. GENERAL REQUIREMENTS 􀂈 Valid driver’s license and reliable transportation available on a daily basis with adequate insurance coverage; 􀂈 Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, and National Sex Offender Registry check current within 90 days of employment; and Motor Vehicle Record check; 􀂈 Recognizing and Reporting Child Abuse training completed within 90 days of hire; 􀂈 Mental and physical ability to perform essential job functions without any health restrictions, including the ability to sit for long periods of time, stand, lift, and carry up to twenty pounds unassisted, have unrestricted use of the upper body, finger dexterity, and corrected oruncorrected hearing and vision within normal ranges, and a clear speaking voice; 􀂈 Flexibility to work altered and non-traditional work schedules necessary to meet deadlines; and,􀂈 Participation in job-related trainings, as assigned. SPECIFIC DUTIES ❖ Support human resources development: • Develop and emulate an employee-oriented organization culture that supports and expects professionalism, continuous quality improvement, team-work, and high performance; • Develop innovative HR initiatives and strategies to support the agency in achieving its objectives; • Display and foster outstanding customer service both internally (with staff and volunteers) and externally (with STEP customers, partners, etc.); • Identify, evaluate, and help resolve human relation, employee morale, workplace performance, and organizational productivity concerns; • Research, initiate, implement, and monitor systems to recruit and retain top quality employees; conduct employee retention and exit interviews as needed; • Oversee an employee onboarding process that comprehensively inst

FAQs

What is the primary purpose of the STEP Chief Human Resources Officer role?

The CHRO ensures effective human resources development and legal compliance while shaping an employee-oriented, high-performance culture that supports STEP’s mission and success.

What supervisory responsibilities does the CHRO have?

The CHRO supervises the Lead Human Resources Generalist and reports to the President & CEO.

What are the key essential qualifications required for the CHRO position?

The role requires a bachelor’s degree in business or human resources (or related field), five or more years of progressive HR experience, proficiency with computer systems (preferably Microsoft Office), and effective communication using oral, written, and computerized graphic methods.

Sep 13, 2026

Uploaded by Stanford