Chico Natural Foods Co-op Job Description - Grocery Clerk - Job responsibilities and functions

Sep 13, 2026

Upload by Ophelia

Chico Natural Foods Co-op’s Grocery Clerk job description outlines core responsibilities for the Packaged Department, including stocking grocery shelves and bulk bins, rotating and receiving product orders, filling freezers and coolers, and supporting product freshness and quality. The role emphasizes customer service through product guidance, special orders, and in-store promotion information. Key functions cover price and signage accuracy, barcode/PLU verification, merchandising demos with safety standards, inventory control for cold case temperatures, and organization of backstock areas, plus additional supervisor-assigned tasks.

LanguageEnglish

CategoryLetters

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

Summary of Responsibilities

Essential Job Functions

Stocking

Customer Service

Marketing and Merchandising

Inventory Control

Other Tasks

Cooperative Principles

General Employee Expectations

Chico Natural Foods Co-op Job Description GROCERY CLERK Pay Group: Department: Revision Date: Approved By: Level I Center Store 05/2019 FINAL FLSA Classification: Reports To: Non-Exempt Grocery Manager Operational Vision: The Co-op is an exceptional force in building a healthy local community. Operations Mission: We’re the best part of your day! Operational Goals: 1. High customer satisfaction and loyalty 2. Financial stability 3. Well-trained and motivated workforce 4. Brand awareness and emotionally invested community 5. Remain competitive and adaptable SUMMARY OF RESPONSIBILITIES Assists with the daily tasks in the Packaged Department including: stocking grocery shelves and bulk bins, filling freezers and coolers, rotating and receiving product orders. Additionally, this position answers customer questions and helps customers in their selection or ordering of grocery or wellness items. ESSENTIAL JOB FUNCTIONS Stocking: • Stock and price all assigned product following standards & directions provided by department manager and department buyers. Follow procedural standards pertaining to the handling, storage, and signage of merchandise and supplies. • Handle all items as specific to their needs, in order to maintain freshness and quality. Reduce product loss (shrink) by properly rotating stock. • Receive orders as required, breaking down pallets and product cases efficiently and with a sense of urgency. Perform a quality check to ensure all products meet standards before accepting from a vendor. Handle supplier credits, as needed. Customer Service: • Assist customers to find desired product and answer questions about product quality and uses Take customer special orders as needed and process them according to the current procedures. • Update and add to your knowledge on an on-going basis. • Provide information about merchandise, location of products, in-store promotions, and Member services. • Stock all customer supplies in an orderly, accessible manner on sales floor. Marketing and Merchandising: • Set up demos in an appealing manner, with clear signage. Maintain Health Code safety standards of all demo items. Proactively sample products to customers, while engaging them in sales conversation. • Verify that all product prices and signage are current, accurate and presentable. Take preventative or corrective action to ensure that all barcodes and PLUs ring correctly at register and report any errors to buyers or Floor Supervisors for correction. • Follow merchandising plan established by department manager. Actively contribute fresh, creative ideas to increase sales and the appeal of product. Inventory Control: • Assist with the ordering of product, as assigned. • Maintain organization of all backstock areas, coolers and product. • Verify that all cold case and cooler temperatures are within Health Code safety ranges. Ensure cleanliness of cold cases and shelf liners, etc. • Understand and perform proper handling of perishable goods. Other Tasks: • Perform other tasks assigned by supervisor and assist storewide when needed and/or requested by management. • Participate in quarterly inventory, as needed COOPERATIVE PRINCIPLES The seven cooperative principles are guidelines by which all co-ops put their values into practice. All staff are expected to be familiar with and work toward these principles. 1. Voluntary and Open Membership 2. Democratic Member Control 3. Member Economic Participation 4. Autonomy and Independence 5. Education, Training and Information 6. Cooperation among Cooperatives 7. Concern for Community GENERAL EMPLOYEE EXPECTATIONS • Attendance – Follows all policies and procedures regarding attendance – arrives promptly for all scheduled shifts, mandatory trainings, and store meetings. Pre-authorizes any tardiness or absences with your supervisor. • Professionalism – Represents the store well at all times with ne

FAQs

What are the Grocery Clerk’s main responsibilities in the Packaged Department?

The position supports daily packaged department tasks such as stocking shelves and bulk bins, filling freezers and coolers, rotating stock, receiving product orders, and answering customer questions about grocery or wellness items.

What essential job functions does the role require for stocking and receiving products?

The clerk must stock and price products to standards, handle items properly to maintain freshness, rotate inventory to reduce shrink, receive and break down shipments efficiently, and perform quality checks before accepting vendor products.

How does the job describe expectations for customer service and merchandising?

The clerk greets customers warmly, helps customers find products and answer questions, supports special orders, and provides information on merchandise and promotions. For merchandising, the clerk sets up demos with clear signage, follows health/safety standards, verifies pricing and signage accuracy, and ensures barcodes and PLUs ring correctly at the register.

Sep 13, 2026

Upload by Ophelia