Central Bank of India - Request for Proposal (Bid) - Digital Marketing Solution (MarTech) and Corporate Website Development & Maintenance

Aug 31, 2026

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Tender document issued by the Central Bank of India for procurement of a digital marketing solution (MarTech) and development with ongoing maintenance of a corporate website, including facility management services. It specifies the invitation process, bidding stages, definitions, bid security and related costs, eligibility and evaluation criteria, and requirements for technical and commercial offers. The scope covers implementation methodology, system architecture, functional and technical requirements, data protection, security, monitoring, disaster recovery, testing, documentation, reporting, warranty and AMC, intellectual property, licensing, onsite access, and project timeline, followed by contract conditions covering support, penalties, submission, and evaluation.

LanguageEnglish

CategoryPresentations

FormatDOCX

Pages316

Reading Time1 h 51 min

AccessFree to download

Important dates and information on RFP submission

Instructions to Bidders

Invitation for Tender Offers

Bidding Process

Definitions

Technical Bid

Commercial Bid

Bid Security (EMD)

Cost of Bid Document

Performance Bank Guarantee (PBG)

Eligibility Criteria

Evaluation Criteria

Manufacturer’s Authorization Form

Scope of Work

Introduction

Channels/Source Systems in Scope

High Level Architecture

Implementation Methodology (Onsite)

Overall Technical Requirements

Overall Functional Requirements

Detailed Functional Requirements

Disaster Recovery Mechanism

Testing and Documentation

Warranty and AMC

Intellectual Property and Enterprise Licensing

Project Timeline

Conditions of the Contract

Maintenance Support

Liquidated damage

Monitoring & Audit

Bid Submission

Integrity Pact

Evaluation & Acceptance

Central Bank of India Cent Neo Department Tender No. CO:NEO:PUR:2024-25:416 Request for Proposal (Bid) Document For Supply, Implementation & Maintenance of Digital Marketing Solution (MarTech) And Development & Maintenance of Corporate Website along with Facility Management Services. Contents TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc187680622" TABLE-1: IMPORTANT DATES AND INFORMATION ON RFP SUBMISSION PAGEREF _Toc187680622 \h 5 HYPERLINK \l "_Toc187680623" List of Abbreviations: PAGEREF _Toc187680623 \h 7 HYPERLINK \l "_Toc187680624" Section I – Instructions to Bidders: PAGEREF _Toc187680624 \h 13 HYPERLINK \l "_Toc187680625" 1. Invitation for Tender Offers: PAGEREF _Toc187680625 \h 13 HYPERLINK \l "_Toc187680626" 2. Bidding Process: PAGEREF _Toc187680626 \h 13 HYPERLINK \l "_Toc187680627" 3. Definitions: PAGEREF _Toc187680627 \h 14 HYPERLINK \l "_Toc187680628" 4. Instructions to Bidders: PAGEREF _Toc187680628 \h 16 HYPERLINK \l "_Toc187680629" 5. Technical Bid: PAGEREF _Toc187680629 \h 17 HYPERLINK \l "_Toc187680630" 6. Commercial Bid: PAGEREF _Toc187680630 \h 17 HYPERLINK \l "_Toc187680631" 7. Bid Security (EMD): PAGEREF _Toc187680631 \h 17 HYPERLINK \l "_Toc187680632" 8. Cost of Bid Document: PAGEREF _Toc187680632 \h 18 HYPERLINK \l "_Toc187680633" 9. Performance Bank Guarantee (PBG): PAGEREF _Toc187680633 \h 18 HYPERLINK \l "_Toc187680634" 10. Eligibility Criteria: PAGEREF _Toc187680634 \h 19 HYPERLINK \l "_Toc187680635" 11. Evaluation Criteria: PAGEREF _Toc187680635 \h 22 HYPERLINK \l "_Toc187680636" 12. Manufacturer’s Authorization Form: PAGEREF _Toc187680636 \h 32 HYPERLINK \l "_Toc187680637" Section II- Scope of Work: PAGEREF _Toc187680637 \h 32 HYPERLINK \l "_Toc187680644" 1. Introduction: PAGEREF _Toc187680644 \h 32 HYPERLINK \l "_Toc187680645" 2. Channels/Source Systems in Scope: PAGEREF _Toc187680645 \h 34 HYPERLINK \l "_Toc187680646" 3. High Level Architecture: PAGEREF _Toc187680646 \h 35 HYPERLINK \l "_Toc187680647" 4. Implementation Methodology (Onsite): PAGEREF _Toc187680647 \h 37 HYPERLINK \l "_Toc187680648" 5. Overarching Principles for the Proposed Solution: PAGEREF _Toc187680648 \h 37 HYPERLINK \l "_Toc187680649" 6. Projections & Considerations: PAGEREF _Toc187680649 \h 39 HYPERLINK \l "_Toc187680650" 7. Bidder’s Responsibilities: PAGEREF _Toc187680650 \h 42 HYPERLINK \l "_Toc187680651" 8. Overall Technical Requirements for MarTech Components: PAGEREF _Toc187680651 \h 45 HYPERLINK \l "_Toc187680652" 9. Overall Functional Requirements for MarTech Components: PAGEREF _Toc187680652 \h 46 HYPERLINK \l "_Toc187680653" 10. Detailed Functional Requirements for MarTech Components: PAGEREF _Toc187680653 \h 46 HYPERLINK \l "_Toc187680654" 11. Detailed Techno-Functional Requirements for MarTech Components: PAGEREF _Toc187680654 \h 52 HYPERLINK \l "_Toc187680655" 12. Scope for Corporate Website Development: PAGEREF _Toc187680655 \h 75 HYPERLINK \l "_Toc187680656" 13. Infrastructure Requirements for On-Prem Deployment: PAGEREF _Toc187680656 \h 94 HYPERLINK \l "_Toc187680657" 14. Resource Requirement – Onsite: PAGEREF _Toc187680657 \h 101 HYPERLINK \l "_Toc187680658" 15. Onsite Facility Management and Maintenance Services: PAGEREF _Toc187680658 \h 114 HYPERLINK \l "_Toc187680659" 16. Mandatory Knowledge Transfer: PAGEREF _Toc187680659 \h 116 HYPERLINK \l "_Toc187680660" 17. System Architecture: PAGEREF _Toc187680660 \h 118 HYPERLINK \l "_Toc187680661" 18. Regulatory Compliance PAGEREF _Toc187680661 \h 119 HYPERLINK \l "_Toc187680662" 19. Data Protection: PAGEREF _Toc187680662 \h 119 HYPERLINK \l "_Toc187680663" 20. Security: PAGEREF _Toc187680663 \h 120 HYPERLINK \l "_Toc187680664" 21. Monitoring and Management: PAGEREF _Toc18768

FAQs

What is the RFP scope for this tender?

The tender covers supply, implementation and maintenance of a MarTech digital marketing solution, development and maintenance of the corporate website, and onsite facility management services.

How are bids structured in the RFP?

The document defines a bidding process including a technical bid and a commercial bid, along with bid security (EMD) and other costs tied to the bid document.

Which key technical and compliance areas are included in the scope?

The scope includes system architecture, functional and techno-functional requirements, data protection and security, monitoring and management, disaster recovery, testing, documentation, MIS reporting, and regulatory compliance.

Aug 31, 2026

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