Business Cards - Policy and Procedural Order - 001-008

Sep 24, 2026

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Business Cards - Policy and Procedural Order 001-008 establishes procedures for how Ann Arbor Police Department personnel use department-issued business cards. The policy specifies who must carry cards, what information they include (name, rank, badge number, work contact details, and web address), and conditions for issuance to certain categories of personnel. The document explains purposes for cards in citizen recontact, internal routing, and crime victims’ rights, then details responsibilities for ordering, initial issuance, replacements, and when officers should offer cards during contacts and requests.

LanguageEnglish

CategoryForms

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

Purpose

Policy

Discussion

Procedures

| | POLICY AND PROCEDURAL ORDER | | | 001-008 | | --- | --- | --- | --- | --- | | | Business Cards | | | Page 1 of 5 | | | Issued By: Chief Andre Anderson | | CALEA Standards
| | | Effective: 09/11/2007 | | Updated: 08/06/2024 | | | | Last Reviewed: 09/13/2025 | | | | | I. Purpose The purpose of this order is to establish a procedure which will describe the use of business cards by Ann Arbor Police Department personnel. II. Policy It is the policy of the department that sworn personnel not working undercover will carry business cards issued by the department containing the following: A. Employee's name, rank, and badge number B. Work address C. Work telephone numbers 1. Employee’s work number 2. Supervisor’s work number 3. Police emergency 4. Professional Standards Section 5. Records Unit 6. Detective Section D. City’s web address. Police Service Specialists, Police Professional Assistants, non-uniform civilian employees, and Chaplains may be issued business cards that will contain necessary recontact information. III. Discussion A. Business cards provided to citizens by police employees can serve several purposes. 1. They can provide a method for citizens contacted by the employee to be able to easily know how to recontact him/her. 2. They can serve as a reminder to the citizen of who within the Ann Arbor | Last Reviewed: 09/13/2025 | | | --- | --- | Police Department the citizen dealt with. 3. They can make it easier for citizens who do need to recontact the employee they dealt with to call the right location within the Police Department, etc. 4. Business cards also provide victims of crime with the Victim's Right form as required in P&P 055-001 , Crime Victim’s Rights. B. As an organization, we are proud of ourselves and the job we do. We want citizens to know who they are dealing with and appreciate the services they receive. At the same time, if a citizen has a complaint about the action or inaction of department members, we want them to be able to know with whom they had contact. C. The issuance of business cards by Ann Arbor Police personnel is intended to bea positive community relations tool. To that end, the procedures described below will be followed. D. It is important to all that personnel use good judgment in support of the spirit and intent of the policy and be mindful that the intent is to provide identification of oneself to the individual requesting it. Personnel who make a good faith effort to identify themselves are not in violation of this policy if a business card is not given when requested. IV. Procedures A. The Property Officer is responsible for ordering business cards. 1. The Training Sergeant will notify the Property Officer to obtain business cards for new employees in a timely manner. 2. The Training Sergeant will issue business cards to new officers upon their graduation from the in-house academy. 3. Employees will be notified when a new order of cards is available from Property. 4. After the initial issue of business cards, personnel are responsible to obtain replacement business cards in a timely manner by completing the equipment replacement request form (PC-1149) , see Attachment A. 5. Supervisors, at their option, can specify that their business cards omit the | | POLICY AND PROCEDURAL ORDER | | | 001-008 | | --- | --- | --- | --- | --- | | | Business Cards | | | Page 3 of 5 | | | Issued By: Chief Andre Anderson | | CALEA Standards
| | | Effective: 09/11/2007 | | Updated: 08/06/2024 | | | | Last Reviewed: 09/13/2025 | | | | | crime victims' rights information normally printed on the backs of the business cards. If this option is chosen, the City’s mission statement will be printed on the back of the cards. (There is no option of having blank backs of business cards. ) Proper notation is required on the equipment replacement request form. 6. When an assignment change is made invol

FAQs

What is the purpose of the business card policy and procedural order?

The order establishes procedures describing how Ann Arbor Police Department personnel use business cards.

What information must sworn personnel’s business cards include?

Sworn personnel not working undercover must carry cards issued by the department containing the employee’s name, rank, badge number, work address, work phone numbers, and the city’s web address.

When should officers routinely issue business cards during a citizen contact?

Officers should offer business cards during in-person contacts where they reasonably believe there will be probable follow-up, including primary response unit interactions and specified incident types; officers also provide a card when requested by the citizen.

Sep 24, 2026

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