Broker & Navigator Workshop - Plan Year 2027 - Agenda & Open Enrollment

Sep 24, 2026

Broker & Navigator Workshop slides outline meeting introductions, housekeeping rules, and a detailed agenda for Plan Year 2027. The content covers Open Enrollment timing for November through January coverage start, recertification steps for brokers and enrollment partners, and guidance for communications, support, notices, and language suggestions. It also highlights marketing opportunities to be featured by Nevada Health Link and provides updates on consumer assistance, including the transition from IVA to the Agentic Virtual Assistant (AVA) with improved voice/chat self-service and Spanish chat support.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages23

Reading Time8 min

AccessFree to download

Introductions

Housekeeping

Agenda

Open Enrollment - Plan Year 2027

Recertification for Plan Year 2027

Communication & Support

Marketing Opportunities

Platform updates - consumer assistance

Broker & Navigator Workshop Division of Consumer Health Services Nevada Health Link | Nevada Health Authority July 29, 2026 1 Introductions The Division of Consumer Health Services team . Janel Davis Exchange Executive Officer Tracy Reed Business Process Analyst Rebecca Lomazzo Broker Manager Jennifer Krupp Division Administrator Tiffany Davis Tribal Liaison Adam Plain Agency Manager-Public Option Katie Charelson Communications Officer Joseph Filippi Policy Manager Gricelda Chapa Health Program Specialist Please reach out to [brokersupport@nvha.nv.gov](brokersupport@nvha.nv.gov) or [navigatorsupport@nvha.nv.gov](navigatorsupport@nvha.nv.gov) for any questions. 2 Housekeeping Before We Begin • This meeting will be recorded and shared with attendees . AI note-taking assistants are not permitted for Nevada Health Authority meetings . • Previous workshops are posted here: [https://nevadahealthlink.com/information-for](https://nevadahealthlink.com/information-for)brokers-and-navigators/ • Broker commissions: For commission-related questions, please contact the appropriate insurance carrier directly. • Issues with MFA: reach out to support line at 1-800-547-8156 • For case-specific scenarios or technical issues, please submit a ticket through Broker Support . Please reach out to [brokersupport@nvha.nv.gov](brokersupport@nvha.nv.gov) or [navigatorsupport@nvha.nv.gov](navigatorsupport@nvha.nv.gov) for any questions. 3 Agenda | 1 Plan Year 2027 | | --- | | 2 Medicaid Express | | 3 Communications | | 4 Platform/PDM | | 5 Battle Born State Plans | | 6 Policy Updates | 4 Open Enrollment – Plan Year 2027 Open Enrollment begins from November 1. | October | | --- | | • Window Shopping
• Carriers and Plans Offerings announced
• Rates released by DOI
• Prep Rallies | | NovemberDecember | | --- | | • Open Enrollment
• Encourage clients to ensure their information is up to date | | January | | --- | | • Coverage begins January 1 | 5 Recertification for Plan Year 2027 • Brokers, Tribal Exchange Representatives (TERs), and Certified Enrollment Counselors who were certified for Plan Year 2026 will have the opportunity to re-certify with Nevada Health Link. • Ensure your email is up-to-date in your Nevada Health Link portal to receive the training link. • Recertification training link will be sent on September 1, 2026, to the email on file. Communication & Support • Brokers are not required to record calls with Nevada Health Link clients . • If your client contacts the Nevada Health Link Call Center, representatives will offer to transfer the call to you when you are listed as the Broker of Record. • Notice or Other Feedback on Nevada Health Link materials • Email [Brokersupport@nvha.nv.gov](Brokersupport@nvha.nv.gov) or [Navigatorsupport@nvha.nv.gov](Navigatorsupport@nvha.nv.gov) with: • Subject: Language Suggestions • The notice/ material name • The existing language • Your recommended revision 8 Marketing Opportunities Get Featured by Nevada Health Link Meet the Experts • Photo (high-quality headshot or professional photo) • Name • Professional title • City or region served • Insurance pro-tip/advice or what do you enjoy about what you do • Languages spoken (if applies) • A short fun fact about you! • Link to the social media profile you’d like us to tag The “Meet the Experts” campaign will start in September! [Interested?](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov)[ Email Katie Charleson at](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov)[ ](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov)[kcharleson@nvha.nv.gov](Interested? Email Katie Charleson at kcharleson@nvha.nv.gov). Platform updates – consumer assistance The consumer assistance line Interactive Virtual Assistant (IVA) is currently being transitioned to newer AI technology, referred to as

FAQs

What are the key housekeeping rules for the Nevada Health Authority broker workshop?

The meeting will be recorded and shared with attendees, and AI note-taking assistants are not permitted. Brokers should contact the appropriate insurance carrier for commission questions, use the listed support line for MFA issues, and submit a ticket through Broker Support for case-specific or technical problems.

When does Open Enrollment for Plan Year 2027 begin and when does coverage start?

Open Enrollment begins November 1. Coverage begins January 1, following the October prep and November Open Enrollment activities described in the agenda.

What recertification steps are required for Plan Year 2027 training?

Brokers, Tribal Exchange Representatives (TERs), and Certified Enrollment Counselors certified for Plan Year 2026 can re-certify with Nevada Health Link. Ensure the email on file is up to date to receive the recertification training link sent on September 1, 2026.

Sep 24, 2026

Upload by Taylor Morgan