BPC Master Trainer Qualification - BPCP-014 - Qualification procedure

Sep 12, 2026

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BPC’s policy governs how authorized training providers deliver TL 9000 training courses accurately and how Master Trainers are mentored and supported to ensure their services align with BPC objectives. The procedure defines qualification and maintenance requirements for Supervisory Master Trainers (SMTs) and Master Trainers (MTs), and describes how Candidate Master Trainers (CMTs) progress through a three-step qualification process. It also clarifies roles and responsibilities across the BPC Training Team, SMTs, MTs, and authorized providers, including exam administration and ongoing participation expectations.

LanguageEnglish

CategoryForms

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

Policy

Purpose

Definitions

Scope

Responsibilities

Table A – Roles and Responsibilities

References

Procedure

Supervisory Master Trainer Qualification Criteria

Master Trainer Qualification Criteria

Candidate Master Trainer Qualification Process

Step 1

Step 2

Step 3

| Document Title: BPC Master Trainer Qualification | Document No.: BPCP-014 | | --- | --- | | Owner: Training Sub-team | Revision: 1 | | Approved by: Oversight Working Group | Effective Date: 2019-05-09 | 1. POLICY It is BPC’s policy to ensure the competency of authorized training providers to deliver TL 9000 training courses accurately, provide mentoring and support to Master Trainers and ensure that sanctioned training provider services are aligned with BPC objectives. 2. PURPOSE The purpose of the procedure is to describe the process used by BPC to qualify Master Trainers. 3. DEFINITIONS Sanctioned TL 9000 training courses / material – Training required by the Oversight Working Group that is intellectual property owned and licensed by BPC. Authorized Training Provider – Training providers selected by BPC in accordance with the BPC Authorized Training Provider process. Master Trainer (MT)– Lead trainers in BPC authorized training provider organizations qualified by the BPC to teach sanctioned TL 9000 courses and qualify instructors in their organizations for each course. Supervisory Master Trainers (SMT)– Master Trainers certified by the BPC to qualify authorized training provider Master Trainers. May also function as Master Trainers within their organizations. Candidate Master Trainer (CMT)– A trainer from a BPC authorized training provider seeking qualification as a Master Trainer. 4. SCOPE The scope of the procedure covers the process to qualify Candidate Master Trainers (CMTs), and the requirements to remain a Master Trainer. This procedure applies to SMTs, CMTs, MTs, Authorized Training Providers, and the BPC Training Team. The procedure encompasses all BPC sanctioned training courses. BPC approved courses are not included. 5. RESPONSIBILITIES Table A – Roles and Responsibilities The following table describes responsibilities for assigned tasks within the procedure. | Area | Responsibility | | --- | --- | | Maintain at least one TL 9000 qualified Master Trainer. Provide candidates for Master Trainer qualification. | Authorized Training Providers | | Act as coaches and mentors to qualified Master Trainers, providing 48 hour email response to MT requests for assistance. Administer CMT exams. Qualify CMTs. | Supervisory Master Trainers | | Meet qualification requirements for MT, act as lead TL 9000 trainers in authorized training provider organizations, and qualify instructors in their organizations to teach each sanctioned TL 9000 course. | Master Trainers | | Selects SMTs to oversee the CMT qualification process. | Training Team | | Review and approve the CMT qualification process. | Training Team | 6. REFERENCES Master Training Exam and Master Trainer Qualification Form BPC Individual Certification Criteria | Document Title: BPC Master Trainer Qualification | Document No.: BPCP-014 | | --- | --- | | Owner: Training Sub-team | Revision: 1 | | Approved by: Oversight Working Group | Effective Date: 2019-05-09 | 7. PROCEDURE 7.1 Supervisory Master Trainer Qualification Criteria 7.1.1 Initial Criteria for Qualification: • Shall be certified TL 9000 Expert. • Shall have achieved Master Trainer status. • Shall have acted as an instructor for the sanctioned TL 9000 auditor course. • Shall be evaluated and approved to have satisfactory qualification by the BPC Training Team. 7.1.2 Criteria to Maintain Qualification: • Shall maintain membership in BPC Work Groups (Oversight and IGQ); may opt to participate on the Training Team. • Maintain certified TL 9000 Expert status. 7.2 Master Trainer Qualification Criteria 7.2.1 Initial Criteria for Qualification: • Should have Information & Communication Technology (ICT) industry experience, or the equivalent as judged by the BPC Training Team. • Shall submit his or her academic credentials and resume to the BPC Training Team for review and approval. • Shall be fluent in English or have another method of communicating wit

FAQs

What is the purpose of the BPC Master Trainer Qualification procedure?

To describe the process BPC uses to qualify Master Trainers, including the qualification pathway for Candidate Master Trainers.

What criteria must Supervisory Master Trainers (SMTs) meet to be initially qualified and to maintain qualification?

Initially, SMTs must be certified TL 9000 Experts, have achieved Master Trainer status, acted as an instructor for the sanctioned TL 9000 auditor course, and be evaluated and approved by the BPC Training Team. To maintain qualification, they must remain in relevant BPC work groups and maintain TL 9000 Expert status.

How does a Candidate Master Trainer (CMT) qualify through the three-step process?

Step 1 requires completing specified TL 9000 training with an existing BPC authorized training provider and covering issued delta training. Step 2 is an oral examination with one or more SMTs, followed by recommendation. Step 3 involves delivery of the sanctioned TL 9000 Auditing course under a SMT’s supervision.

Sep 12, 2026

Upload by Patrick