Best 10 Airbnb Message Templates - Communication Templates for Airbnb Hosts

Sep 16, 2026

Upload by Sarah

A set of best-performing Airbnb communication message templates designed for hosts to manage guest interactions at every key moment. It emphasizes sending a strong first booking message, sending timely reminders, handling common early check-in requests with clear options and fees, and delivering check-in instructions including entry steps, parking, and WiFi credentials. It also includes a follow-up message to gauge guest comfort and resolve needs promptly to support higher review ratings.

LanguageEnglish

CategoryLetters

FormatPDF

Pages13

Reading Time5 min

AccessFree to download

Introduction

The Booking Message

The Reminder Message

Early Check In

The Check In Message

The Checkup Message

Best 10 Airbnb Message Templates [AirbnbSEO.com](AirbnbSEO.com) INTRODUCTION The secret to success as an Airbnb host is nailing communication with guests. Responding to guests and ensuring they are happy could be the difference between a 4 or 5 star review. Therefore you must get this right, which is where the saved Airbnb message template comes in! Using an Airbnb message template is a real lifesaver. It will free up your time for more important things and make you a better host overall. THE BOOKING MESSAGE THIS TEMPLATE IS TO BE SENT IMMEDIATELY AFTER A GUEST MAKES A NEW BOOKING The important thing to remember here is this will be your ﬁrst communication with your guest. It's important to make a great ﬁrst impression. Thank your guest for choosing to book with you. Then inform them that you will send all the check in information on the morning of their stay. Finally, let them know if they have any questions to ask at any time. Hi {guest_name}, Thankyou for choosing to book our apartment. I’m really looking forward to hosting you on your stay in {town_name}. I will send all the check in information on the morning of your arrival including directions. I’ll also send WiFi details and so on. In the meantime, if you have any questions or need any recommendations, please don’t hesitate to ask. Thanks, {your_name} [AirbnbSEO.com](AirbnbSEO.com) THE REMINDER MESSAGE THIS TEMPLATE IS DESIGNED TO REMIND YOUR GUESTS OF THEIR UPCOMING STAY WITH YOU The reminder message is optional, but we recommend you employ it. The aim here is to remind your guests about their upcoming stay with you. It's a chance to reemphasize that you're looking forward to them coming to stay. Also, you can use it as a chance to remind them that you'll be sending the check in details in coming days. Just keep it short and sweet. It will show your guest that you're a good communicator. Hi {guest_name}, Just checking in with you ahead of your stay in 4 days. I trust you’re looking forward to your visit. This is just a reminder that check in time is any time after {check_in_time}. I will forward all check in instructions the day before. Again, let me know if you have any questions. Thanks, {your_name} [AirbnbSEO.com](AirbnbSEO.com) EARLY CHECK IN IT'S COMMON FOR GUESTS ASKING FOR EARLY CHECK INS, SO A SAVED RESPONSE IS USEFUL It's very common for a guest to message requesting an early check in. In fact, it's the question we receive more than any other, so having an early check in template is an absolute must. There are three ways of tackling this question. First, you can ﬂat out reject the request, especially if you are time poor and need the time to clean the property for the next guest. Second, you can grant their requests and let them check in early. Or third, which is my favorite option, charge them an extra fee to check in early. Effectively charging them extra for your time. EXAMPLE 2 Hi {guest_name}, I would be more than happy to allow you to check in early. Check in is usually at {check_in_time}, but you are more than welcome to check in early at {new_time}. Let me know if this is ok? Thanks, {your_name} EXAMPLE 1 Hi {guest_name}, Unfortunately, we do not accept early check ins. We have a guest staying the night before and require the time to fully clean the property prior to your arrival. I hope you can understand. Thanks, {your_name} EXAMPLE 3 Hi {guest_name}, I do allow early check ins; however, I will have toreschedule my cleaners to accommodate this earlier check in, which will mean a small fee. This fee will be an extra {fee total} per hour. If this is ok, I will send through a payment request and lock in the early check in for you? Thanks, {your_name} [AirbnbSEO.com](AirbnbSEO.com) THE CHECK IN MESSAGE LET YOUR GUEST KNOW THE CHECK IN DETAILS, WI FI AND PARKING INFORMATION Start by providing details on how to enter your property. Let t

FAQs

When should a host send the booking message template?

It should be sent immediately after a guest makes a new booking, as it is the first communication with the guest.

What is the purpose of the reminder message?

The reminder message helps hosts briefly re-emphasize their welcome and inform guests that check-in details will be sent in the coming days.

How should early check-in requests be handled?

Hosts can reject the request, grant it, or (often preferred) charge an extra fee for early check-in time to cover additional work.

Sep 16, 2026

Upload by Sarah