BA20-Business Process Improvement - Business Process Improvement 2-Day Course Outline

Sep 11, 2026

A two-day instructor-led online course focused on Business Process Improvement (BPI) to help participants understand core values, principles, and practical approaches. The program equips learners to plan, manage, and close requirements for BPI projects, identify candidate processes, and apply a structured methodology. Training covers the Joiner 7-Step Method from initiating and defining the current situation to root cause analysis, solution development, measurable results, process standardization, and sustaining improvements through PDCA and continuous improvement.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages8

Reading Time3 min

AccessFree to download

Course Overview

Who Should Attend

Learning Outcomes

Detailed Course Outline

Business Process Improvement (BPI) Overview

Joiner 7-Step Method Walkthrough

Step 1: Initiate the Project

Step 2: Define Current Situation

Step 3: Identify Root Causes

Step 4: Develop Solutions

Step 5: Define Measurable Results

Step 6: Standardize Process

Step 7: Determine Future Plans

Going Forward with a Plan of Action

Upcoming Schedule

BA20-Business Process Improvement Category: Project Management & Business Skills | Vendor: Various Duration: 16.00 hours (2 days) 13.0 CPD Hours Rating: 4.6 (5,878 reviews) Course Information Delivery Format: Instructor Led-Online Course Overview This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. About This Course This 2-day course aims at introducing its attendees to the core values, principles, and practices of Business Process Improvement. Who Should Attend It is appropriate for Managers, Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, managers; supervisors, team leaders, and process operators. Learning Outcomes Upon successful completion of this course, participants will be able to: Describe business process improvement (BPI) business drivers.Plan, manage and close requirements for a Business Process Improvement project Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Understand the essential elements of a successful BPI initiative.Identify candidate business processes for improvement.Apply a methodology to business process improvement projects. Detailed Course Outline Introduction-A Business Process Improvement (BPI) Overview Why are we here today What is BPI Benefits of BPI Specific challenges/obstacles and successes Process improvement examples: Industry specific examples Famous debacles to avoid and successes to emulate Your role in helping to identify problems Overview of the Joiner 7-Step Method What is the Joiner 7-Step Method Walkthrough of the Joiner 7-Step Method Template: Introduce and review Process Improvement Template Case Study Exercise: Read and discuss introduction to the Case Study Step \#1: Initiate the Project Types of business problems typically encountered at insurance companies and banks How to recognize a business-related problem Identifying the gaps (delta between current and future states) Ownership of the project and the business problem Defining measurable success criteria Case Study Exercise: Complete the Problem Statement section (Step \#1) of the template Step \#2: Define Current Situation What are symptoms of a problem Looking for symptoms of the problem Performing Stakeholder Analysis Technique: View a RACI Matrix Defining the impacts caused by the problem Technique: Business Process Modeling (As-Is) Understand how to draw an As-Is Business Process Model Case Study Exercise: Complete the Define Current Situation section (Step \#2) of the template Step \#3: Identify Root Causes What are root causes Performing Root Cause Analysis Technique: Fishbone Diagram using the cafeteria example Case Study Exercise: Discuss a Fishbone Diagram Technique: Pareto Chart (discuss and show example) Case Study Exercise: Complete the Identify Root Causes section (Step \#3) of the template Step \#4: Develop Solutions Identifying options for problem resolution Avoid jumping to conclusions Technique: Brainstorming Case Study Exercise: Conduct a Brainstorming Session Recognizing pros and cons for each option Technique: Kempner-Tregoe (Must-Have vs. Nice-to-Have) Case Study Exercise: Determine best solution using a simple Kempner-Tregoe model Case Study Exercise: Complete the Develop Solutions section (Step \#4) of the template Step \#5: Define Measurable Results Prototyping the solution Technique: Business Process Modeling (To-Be) Measuring results against the success criteria (Step \#1) Case Study Exercise: Review changes to an As-Is Business Process Model Case Study Exercise: Complete the Define Measurable Results section (Step \#5) of the template Step \#6: Standardize Process Defining ho

FAQs

Who is the BA20 Business Process Improvement course designed for?

It is suited for managers, executives, project managers, business analysts, and business/IT stakeholders involved with analysts, quality and process engineers, technicians, supervisors, team leaders, and process operators.

What methodology is emphasized during the course?

The course uses the Joiner 7-Step Method, walking participants through each step from initiating the project through sustaining future improvements.

What learning outcomes can participants achieve after completing the training?

Participants learn to describe BPI business drivers, plan and manage requirements for a BPI project, identify processes for improvement, and apply the Joiner 7-step methodology, including standardization and continuous improvement.

Sep 11, 2026

Uploaded by Ben Jamin