ACRIS E-Tax Forms Frequently Asked Questions (FAQs) - Version 1.0 - General issues and form status guidance

Sep 19, 2026

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ACRIS E-Tax Forms Frequently Asked Questions (FAQs), Version 1.0, address common user issues when creating, editing, and printing E-Tax forms and Cover Pages. Topics include session timeout behavior, “In Use” and “Incomplete” tax form statuses, handling future dates, resolving zero values for property fields, managing prepaid taxes, and troubleshooting missing parties, properties, or identifiers such as SSN/EIN. It also covers section-specific problems across RPTT, TP-584, RP-5217, and ACRIS technical concerns for display and printing.

LanguageEnglish

CategoryForms

FormatPDF

Pages9

Reading Time3 min

AccessFree to download

General questions about E-Tax

Session timeout and saving data

Editing restrictions and “In Use” status

Future dates in tax forms

“Incomplete” status resolution

Zero values in property fields

Prepaid taxes handling

Multiple grantees, grantors, or properties

RPTT

Property Owner’s Registration Form printing

NYC HPD in Lieu of Registration Form

Alpha schedules and Page 5 printing issues

TP-584

Accessing Part III of Schedule B

RP-5217

Attorney information and creation issues

Cover Page

Copying and deleting Cover Page

“Tax Numbers do not agree” and “Tax Transaction is not complete”

Agreement Cover Page requirements

ACRIS Technical Issues

Software problems

Displaying or printing E-Tax forms and Cover Pages

ACRIS E-Tax Forms Frequently Asked Questions (FAQs) Version 1.0 July 26, 2004 General questions about E-Tax • My E-Tax session has timed out. Was my information saved? • I can’t edit my tax forms; my tax form status is “In Use.” • Can I use a future date when I create my tax forms? • Why is my tax form status Incomplete? • Why are the Number of Floors, Square Feet, and Assessed Value fields returning as zero? • What if I prepaid my taxes? • I have multiple grantees, grantors, or properties but not all of them are showing up in my tax form. • Why don’t the SSN and EIN display on my tax form? • I have a Condop property, but I can’t get FIND in the Property Information screen to return the unit number. RPTT • Where is my Property Owner’s Registration Form? It didn’t print out. • I need to complete a NYC HPD in Lieu of Registration Form. Where is this in E-Tax? • Why won’t my alpha schedules check off? • Why don’t the dates and the names of the grantor and grantee print out on Page 5 of the RPTT? TP-584 • How can I get to Part III of Schedule B ofthe TP-584? RP-5217 • Why doesn’t the attorney information print out on the RP-5217? • Why can’t I create a RP-5217? Cover Page • How do I copy my tax information into Cover Page? • Why can’t I delete my Cover Page? • When I try to put my E-Tax information into Cover Page, I get “Tax Numbers do not agree.” • When I try to put my E-Tax information into Cover Page, I get “Tax Transaction is not complete.” • Do I have to complete a tax form for an Agreement Cover Page? Why do I have Tax Transaction ID and BBL fields for an Agreement Cover Page? ACRIS Technical Issues • If you are having software problems with ACRIS • If you are having problems displaying or printing E-Tax Forms or Cover Pages ACRIS E-Tax Forms Frequently Asked Questions (FAQs) General Questions about E-Tax 1. My E-Tax session has timed out. Was my information saved? Yes, your E-Tax information is saved for the tax screens that were fully completed before your session timed out. However, the data on the page that you were working may not have saved. To continue working on your tax transaction, you can retrieve it from the ACRIS Main menu. Note that an E-Tax session times out if it is left idle for more than 20 minutes. 2. I can’t edit my tax forms; my tax form status is “In Use.” A status of “In Use” means that you may have already copied the information into a Cover Page. In order to make any changes in the tax form, you will need to release the data from the Cover Page. 1. Retrieve the Cover Page. 2. Clear out the information in the Tax Transaction ID, Borough, Block, and Lot fields and click the Retrieve/Release Data button. This step should remove the tax form data from the Cover Page. 3. To make sure that the data was removed, click on the Property or Parties taband make sure that the grids are now blank. 4. Go to the Print tab and click the Next button. When the Cover Page transaction screen appears, click the Finish and Print Payment Cover Page button. Close out of the Cover Page. 5. Retrieve your Tax Transaction. 6. You should now be able to edit your tax forms. 7. Reminder: After you make your changes, print out the new Final versions of the tax forms and the Cover Page. 3. Can I use a future date when I create my tax forms? Yes, you can enter future dates when you create your tax forms. 4. Why is my tax form status Incomplete? ACRIS E-Tax Forms Frequently Asked Questions (FAQs) You have not completed all required tabs and fields. 1. Go back into the tax form by clicking the Edit button in the Tax Transaction screen. 2. Look at the checklist for any items that are not checked off. 3. Complete these tabs and return to the tax transaction screen. 4. The status should now change to Not Printed. 5. Why are the Number of Floors, Square Feet, and Assessed Value fields returning as zero? Typ

FAQs

What happens if my E-Tax session times out—will my information be saved?

E-Tax information is saved for the tax screens fully completed before the timeout. The page you were actively working on may not have saved; you can retrieve the transaction from the ACRIS Main menu.

Why can’t I edit my tax forms when the status shows “In Use”?

“In Use” indicates the information may have been copied into a Cover Page. Release the data from the Cover Page (retrieve/release data and clear Tax Transaction ID, Borough, Block, and Lot fields), then retrieve your tax transaction so you can edit again.

Why are the Number of Floors, Square Feet, and Assessed Value fields returning as zero?

Zero values typically occur when the property is new and has not yet been added to the City’s assessment roll. Use your document to verify Square Footage and Number of Floors; for vacant land you may enter “0” for Number of Floors but must still provide Square Footage.

Sep 19, 2026

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