ACCESS HAWAI‘I COMMITTEE AND THE DEPARTMENT OF ACCOUNTING AND GENERAL SERVICES - Annual Report on the Operation of the Internet Portal - Period July 1, 2023 Through June 30, 2024

Sep 19, 2026

Annual report prepared by the Access Hawai‘i Committee (AHC) and the Department of Accounting and General Services on the operation of the State Internet Portal for July 1, 2023 through June 30, 2024. It outlines statutory oversight duties under Chapter 27G, including review of strategic plans, charges, service level agreements, annual financial reports, audit activities, customer satisfaction surveys, and portal performance measures. The report also describes portal governance history and FY 2024 actions such as preparation for RFP/contract extension and approval of a Single Sign-On initiative, while noting vendor and interagency collaboration.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages42

Reading Time15 min

AccessFree to download

Introduction

Overview of AHC Oversight Functions

Portal Program Governance and History

FY 2024 Activities

Preparation for New RFP / Internet Portal Manager Contract Extension

Single Sign-On (SSO) Initiative

Executed Agreements

ACCESS HAWAI‘I COMMITTEE AND THE DEPARTMENT OF ACCOUNTING AND GENERAL SERVICES ANNUAL REPORT ON THE OPERATION OF THE INTERNET PORTAL FOR THE PERIOD JULY 1, 2023 THROUGH JUNE 30, 2024 SUBMITTED TO THE THIRTY THIRD STATE LEGISLATURE IN ACCORDANCE WITH SECTION 27G-5, HAWAI‘I REVISED STATUTES ACCESS HAWAI‘I COMMITTEE AND THE DEPARTMENT OF ACCOUNTING AND GENERAL SERVICES ANNUAL REPORT ON THE OPERATION OF THE INTERNET PORTAL FOR THE PERIOD FROM JULY 1, 2023 THROUGH JUNE 30, 2024 Introduction Pursuant to section 27G-5, Hawai‘i Revised Statutes (HRS), the Access Hawai‘i Committee (AHC) submits its annual report to the 2025 Legislature. This year’s annual report contains a report by the portal manager/vendor, Hawaii Information Consortium, LLC dba Tyler Hawaii, reflecting work the vendor was authorized to perform by the AHC in conjunction with various State and County agencies. Overview: Chapter 27G, HRS, sets forth the duties of the AHC which include the following oversight functions of the State Internet Portal Program: 1) Review of the annual strategic plan and periodic reports on potential new applications and services submitted by the portal manager. 2) Review and approval of all charges to portal users. 3) Review and approval of service level agreements negotiated by government agencies with the portal manager. 4) Review of the annual financial reports and audit of the portal manager. 5) Review of the annual customer satisfaction surveys conducted by the portal manager. 6) Review of performance measures of the portal submitted as part of the service management plan for portal-wide indicators and application specific indicators. The AHC was created by Act 292, SLH 2000 to exercise oversight of the portal manager. The AHC operated as an informal committee. Pursuant to Act 110, SLH 2003 (SB1334, HD1), Act 110 removed the sunset date scheduled on July 1, 2005. Due to the value of the oversight function, the Legislature enacted Act 172 SLH 2007 on June 13, 2007. Act 172 re-enacted the original law of Act 292, SLH 2000 that established the AHC. Act 101, SLH (2010) amended Chapter 27G, HRS, and created the AHC Special Fund within the Information and Communication Services Division (ICSD) of the Department of Accounting and General Services (DAGS) to support the AHC. In 2011, the Portal Program Manager position was created during the 2011 legislative session by Act 164 (SLH 2011) to assist the AHC with the legislative mandated oversight of the internet portal provider. The Portal Program Manager provides guidance to the AHC relating to strategies for online payment and processing, electronic document filing, internet initiatives, paperless initiatives, and web application development. The Portal Program Manager also monitors portal provider activities to ensure compliance with terms and conditions of the portal provider contract, reviews the portal provider’s financial reports, evaluates new and existing Statements of Work, fee agreements, priorities, and Service Level Agreements being negotiated between government agencies and the portal provider. The Portal Program Manager collaborates with the portal provider and government agencies to promote e-government and to increase on-line services that can be easily, conveniently, and securely accessed by the public. In 2014, the Chief Information Officer of the State was added to the AHC membership and was designated as the chairperson of the committee. The Legislature passed SB100 SD1, which was enacted as Act 21 on April 19, 2014. New online government services are continually being added through the portal program. State and County agencies and their employees working with Tyler Hawaii have identified new online services and work hand-in-hand with Tyler Hawaii through the planning, implementation, and operational phases for these services. As a result, government is more accessible to the public and is being provided with added convenienc

FAQs

What reporting period does this annual report cover?

The report covers July 1, 2023 through June 30, 2024.

What oversight functions does Chapter 27G, Hawai‘i Revised Statutes assign to the Access Hawai‘i Committee?

The AHC reviews the portal manager’s annual strategic plan and reports, approves portal user charges, reviews and approves service level agreements, evaluates annual financial reports and audits, reviews customer satisfaction surveys, and assesses performance measures and indicators.

What FY 2024 actions were highlighted regarding the internet portal contract and identity services?

AHC supported extending the portal manager contract to January 3, 2027 to continue planning for a new RFP, and approved amendments to the Single Sign-On initiative by shifting the underlying identity platform to ForgeRock Identity Cloud, with a production launch planned for February 2025.

Sep 19, 2026

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