7117.01 - Disconnection of Water Service for Nonpayment - Billing Schedule and Customer Options

Sep 16, 2026

Uploaded by Marry

Disconnection of Water Service for Nonpayment (Summary of Ordinance No. 2019-02, Section 7117.01) defines when water service may be discontinued, the required notice attempts, and the timing from delinquency to termination. It outlines a billing schedule across multiple issued bills, specifies penalty due timing, and details customer contact steps such as intent and courtesy calls. The policy also provides pathways to avoid or manage discontinuance, including deferred payments, alternative payment schedules, amortization, reduced payments/fee waivers, and bill appeals, plus reconnection conditions.

LanguageEnglish

CategoryForms

FormatPDF

Pages10

Reading Time4 min

AccessFree to download

Billing Schedule

Notice/Action Timing

Customer Options to Avoid Disconnection

Deferred payments

Alternative payment schedule

Amortization

Reduced payment

Appeal your bill

Written Policy (Ordinance 2019-02, Section 7117.01)

When service may be discontinued

Required notice and contact methods

Translations and availability

Reconnection of service

Disconnection of Water Service for Non-Payment Summary of Ordinance No. 2019-02, Section 7117.01 [Policy is available at](Policy is available at www.pphcsd.org & in the District office)[ ](Policy is available at www.pphcsd.org & in the District office)[www.pphcsd.org](Policy is available at www.pphcsd.org & in the District office)[ & in the District office](Policy is available at www.pphcsd.org & in the District office) Billing Schedule Notice/Action New Schedule | 1st Bill Issued | 1st of the month – If the 1st is on a weekend or Holiday the bill will be mailed on last business of the previous month | | --- | --- | | Bill Due Date | 15th of the month-Payment is due and account becomes delinquent if not paid by this date | | Past Due Notice ( may be remove if not required) | 19+ days after the original bill issued on or about the 20th of the month | | 2nd Bill Issued | 1st of the following month-Past due amount will be noted on this bill | | 3rd Bill Issued | 1st of the following month-Past due amount subject to disconnection will be noted on this bill | | Penalty Due Date | 3rd or 4th Monday of the month | | Intent to Disconnect Telephone Call | 7 days before disconnection date | | Disconnection Courtesy Call | 1 day before disconnection | | Disconnection of Service | 60 days after bill due date, 75+ days from original bill issuance | Need more time to pay? We are here to help. See the below noted options offered by the District. 1. Deferred payments-Each account is eligible for 2 extensions per year. 2. Alternative payment schedule-Contact the District office to set up a payment agreement. 3. Amortization-Customers meeting requirements may be eligible to amortize a bill over a period not to exceed 12 months. 4. Reduced payment-Each account is eligible for a one-time disconnection fee waiver and a onetime late fee waiver for the life of the account. 5. Appeal your bill-All bill appeals will be reviewed by the General Manager. As always, if there are any questions please contact the District office at 760-868-1212. Discontinuance Policy from Ordinance No. 2019-02 7117.01 Disconnection of Water Service for Nonpayment – Water service shall be discontinued if payment for water service is not made within sixty (60) calendar days of the date the bill becomes delinquent. At least forty-eight (48) hours prior to termination, the District will make a reasonable good faith attempt to notify the resident of the affected property by telephone or in person. At no time shall the District initiate the discontinuance of water service at a time when the District offices are closed, or on a Saturday, Sunday or legal holiday (Government Code Section 60374) . The Written Policy for Discontinuance of Water Service for Nonpayment is as follows: 7117.01.1 Written Policy – Section 7117.01 of this Policy shall serve as the District’s Written Policy for the Discontinuation of Water Service for Nonpayment (HSC 116906(a)) . 7117.01.2 Translations – Translations of the District’s Written Policy for the Discontinuation of Water Service for Nonpayment and all written notices shall be available in English and in the languages listed in Section 1632 of the Civil Code at the District offices, on the District website, and shall be made available with notices as required (HSC 116922) . 7117.01.3 Disconnection for Nonpayment – The District shall not disconnect/shutoff/discontinue water service for nonpayment until the account has been delinquent for at least sixty (60) days (HSC 116908 (a) (1) (A)) . 7117.01.4 Customer Contact – If the District is unable to make contact with the customer or an adult occupying the residence by telephone, and written notice is returned through the mail as undeliverable, the District shall make a good faith effort to visit the residence and leave, or make other arrangements for placement in a conspicuous place, a notice of imminent discontinuation of service for nonpayment along with a copy o

FAQs

When can water service be discontinued for nonpayment under Section 7117.01?

Water service is discontinued if payment for water service is not made within 60 calendar days of the date the bill becomes delinquent.

What notice steps must the District take before termination?

At least 48 hours prior to termination, the District makes a reasonable good faith attempt to notify the resident by telephone or in person. The policy also includes specific written notice timing requirements under Government Code Section 60373.

What options are available to help customers avoid or manage disconnection?

Customers may request deferred payments, set up an alternative payment schedule, seek amortization (up to 12 months if eligible), request a one-time disconnection fee waiver and one-time late fee waiver, or appeal the bill to be reviewed by the General Manager.

Sep 16, 2026

Uploaded by Marry