3-step feedback mechanism: Closed feedback loops with migrants on the move - Guidelines for National Societies of the Red Cross AMiRA Programme

Sep 11, 2026

Uploaded by Patrick

This internal report provides guidelines for National Societies participating in the Action for Migrants: Routes Based Assistance (AMiRA) Programme to set up a proactive, systematic feedback mechanism with migrant populations on the move. It describes how to gauge views, perceptions and opinions from intended target populations through closed feedback loops, helping partners listen, learn and adapt programming. It also links feedback data to learning questions and log-frame perception indicators, outlining steps for sampling, enumerator training, feedback cycles, analysis and turning findings into action.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages40

Reading Time14 min

AccessFree to download

Introduction

Purpose and rationale

Programme learning questions and log-frame indicators

The feedback mechanism

Closed feedback loops

Core uses of feedback data

Adapting the mechanism to your context

Contextual alignment

Devising your sampling strategy

Sampling approach

Training your enumerators

Enumerator preparation

The feedback cycle

Collecting and closing the loop

Doing the analysis

Data analysis approach

Turning data into action

Using findings for programming

What now? Next steps

Implementation and follow-up

Annex

Exit Survey

Follow-up Survey

Handout for enumerators

Monthly reporting template

Action Plan Template

Management Response Form

3-step feedback mechanism: Closed feedback loops with migrants on the move Action for Migrants: Routes Based Assistance (AMiRA) Programme June 2019 Internal report Guidelines for National Societies of the Red Cross AMiRA Programme on how to set up a feedback mechanism with migrant populations on the move Isabella Leyh, Project lead [isabella@groundtruthsolutions.org](isabella@groundtruthsolutions.org)[ ](isabella@groundtruthsolutions.org)Kai Hopkins, Project support [kai@groundtruthsolutions.org](kai@groundtruthsolutions.org) Table of contents 1. Introduction ........................................................................................................................................................... 3 2. The feedback mechanism .................................................................................................................................. 4 3. Adapting the mechanism to your context....................................................................................................... 8 4. Devising your sampling strategy ................................................................................................................... 12 5. Training your enumerators .............................................................................................................................. 14 6. The feedback cycle .......................................................................................................................................... 17 7. Doing the analysis............................................................................................................................................. 18 8. Turning data into action................................................................................................................................... 21 9. What now? Next steps..................................................................................................................................... 23 10. Annex.................................................................................................................................................................. 24 Annex I – Exit Survey............................................................................................................................................ 24 Annex II – Follow-up Survey .............................................................................................................................. 30 Annex III – Handout for enumerators ................................................................................................................ 35 Annex IV – Monthly reporting template ........................................................................................................... 37 Annex V – Action Plan Template........................................................................................................................ 38 Annex VI – Management Response Form ......................................................................................................... 39 1. Introduction This report details how the National Societies of the Action for Migrants: Routes Based Assistance (AMiRA) project can implement a feedback mechanism to gauge the views, opinions and perceptions of their intended target populations. National Societies might already have implemented reactive feedback mechanisms, such as helplines or suggestions boxes, but this mechanism allows the National Societies to proactively and systematically seek feedback from those they are trying to help. The feedback mechanism was originally designed by the British Red Cross using a toolkit Ground Truth Solutions developed in cooperation with the International Federation of the Red Cross. 1 It was later refined and adapted collaboratively with the National Societies in Burkina Faso and Niger. The feedback mechanism constitutes a vital component of the p

FAQs

What is the purpose of the AMiRA feedback mechanism?

It helps National Societies gauge the views, opinions and perceptions of migrant populations on the move in a proactive and systematic way. The feedback supports listening, learning and adapting assistance to better match needs.

How does the feedback mechanism link to programme learning and reporting?

Feedback data is intended to track learning questions agreed with INTRAC and to report perception indicators in the programme log frame outcomes. This creates a structured basis for programme-wide learning and accountability.

What practical steps does the report cover to implement the mechanism?

It outlines adapting the mechanism to local context, designing a sampling strategy, training enumerators, running the feedback cycle, analyzing data, and turning findings into action. It also provides annex tools such as surveys and reporting templates.

Sep 11, 2026

Uploaded by Patrick