3 - Annexure B - Service Specifications - Digital Signature Solution

Sep 11, 2026

Upload by Jake

Enterprise Content Management for the Western Cape Government (MyContent) is built on Open Text Content Server 22.1 and will host the required work scope on that web platform. The service requirement is to appoint a provider for a Transversal Digital Signing Solution (DSS), including configured integrations and custom workflows. Technical requirements cover signing certificates (Class 4 AES), online vetting via Home Affairs, Microsoft 365 and Azure Active Directory single sign-on integration, Open Text Content Server integration, AES-encrypted data message verification, and compatibility across approved browsers and mobile platforms. Bidders must substantiate and are scored per requirement level.

LanguageEnglish

CategoryLetters

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

System Overview

Service Requirements

Technical Functionality Requirements

Signing Certificates

Integration

Microsoft Applications and Functionalities

Browsers

Mobile Applications

Signing Solution

ENTERPRISE CONTENT MANAGEMENT (Digital Signature Solution) SERVICE REQUIREMENT SPECIFICATIONS | System Overview | | --- | | Overview:
Enterprise Content Management (ECM) within the Western Cape Government (WCG), branded as MyContent, is based on the Open Text Content Server (CS) 22.1 platform. It is on this webbased platform that the scope of work specified below will be developed/configured on / or integrated with.
Core Open Text Products installed:
Content Server 22.1 Enterprise Scan 20.4 Process Suite 21 Enterprise Connect 20.3
Product Deployment:
Development QA Production
Currently there is a planned upgrade to version 23.3 that will be implemented in the first quarter of 2024.
Custom Modules (workflows):
MyTrack (Correspondence Tracking Solution)
Typical Use cases:
The following are examples of use cases but should not be limited to these use cases.
a. Document signing e.g. Reports, Submissions, memos etc.
b. Batch signing e.g. Timesheets, Claims etc.
c. Solution Based signing e.g. ePrescribe, APP System reporting etc. | | SERVICE REQUIREMENTS | | --- | | The Department of Cultural Affairs and Sport seeks to appoint a service provider that can provide a Transversal Digital Signing Solution (DSS) as specified in the technical requirements below. | | TECHNICAL FUNCTIONALITY REQUIREMENTS | Substantiating evidence and evidence reference to be completed by bidder.
Evaluation per requirement: Each requirement indicated in the tables below must be completed and will be scored. | Evaluation
0 = Requirement not met
1 = Minimum Requirement met.
2 = Exceeds minimum requirement. | | --- | --- | --- | | Signing Certificates | | | | 1) Signing Certificates: The bid must make provision for 500 Class 4 (AES) certificates as per the ECTA. | This must be completed in the Pricing Schedule for this tender. | 0: Cannot meet requirements
1: Requirements Met | | 2) Vetting for Class 4 Certificates: An online functionality must be available for vetting of Class
4 certificate owners through Home Affairs. | Provide documented evidence or narrative to substantiate the capability to do online vetting of Class 4 certificates through Hoe Affairs. | 0: Cannot meet requirements
1: Requirements Met | | Integration | | | | 3) Azure Active Directory Integration: The solution must be able to integrate with Single Sign-on Capability. (I.e. WCG MS Office 365 integration) | Provide documented evidence of API/appropriate integration layer must be available to integrate with WCG Cloud Azure, Exchange and AD. | 0: No Integration
1: Azure Cloud and AD integration
2: Additional integration | | 4) Integration in other
applications. Open Text: Content Server: The Solution must be able to integrate with OpenText Content Server. | Provide documented evidence of API and/or integration layer with OpenText Content Server (min version 22.1) and other Open Text
applications. Also provide
documented evidence of the ability to encrypt data messages using the AES Certificates. | 0: No Integration
1: OpenText Content Server Integration
2: Full Open Text Suite | | 5) DoHW e-Prescribe: The solution must allow for the encryption of Data messages using the AES certificates in accordance with the ECT Act No 25 of 2002, including the verification services of Digitally Signed / encrypted data messages. | Provide documented evidence of API and/or integration layer with OpenText Content Server (min version 22.1) and other Open Text
applications. Also provide
documented evidence of the ability to encrypt data messages using the AES Certificates. | 0: No Integration
1: OpenText Content Server Integration
2: Full Open Text Suite | | 6) Microsoft 365: The solution should have the capability to integrate with all WCG | Provide documented evidence of API and/or integration layer with Microsoft. Also provide documented evidence of the ability to encrypt | 0: No Integration
1: Microsof

FAQs

What is the platform and system context for this digital signing solution?

The solution operates within Enterprise Content Management (MyContent) for the Western Cape Government, based on Open Text Content Server 22.1. The specified work scope will be developed/configured on or integrated with this web platform.

What signing certificates does the solution need to support?

The bid must provision 500 Class 4 (AES) certificates as per the ECTA. The requirements also include capabilities for encryption and verification of digitally signed/encrypted data messages using these AES certificates.

How should the solution handle authentication and integrations?

The solution must support Multi Factor Authentication (MFA) with Username/Password and an OTP via mobile phone. It must integrate with Azure Active Directory single sign-on (including WCG Office 365), Microsoft 365, and Open Text Content Server (minimum version 22.1), and provide evidence of the required API/integration layers.

Sep 11, 2026

Upload by Jake