2020+ End-of-Year and General FAQs - CARS Vehicle Donation Program - Nonprofit

Sep 19, 2026

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End-of-year and general FAQ guidance for a nonprofit vehicle donation program, organized as donor questions and direct instructions for responding. It covers how to donate a vehicle, how year-end call hours work, and how donation timing affects eligibility for a 2020 tax deduction. Additional sections explain what happens to donated vehicles after receipt, who operates the program, which vehicle types are accepted, whether donors incur costs, how pick-ups are scheduled, and expected timelines from pickup to receipt of funds.

LanguageEnglish

CategoryLetters

FormatPDF

Pages14

Reading Time5 min

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End-of-Year Vehicle Donation FAQs

Pre-Donation

General FAQs: Pre-Donation

FAQs for Your Vehicle Donation Program End-of-year and General FAQs Available for You to Use When Responding to Donor Questions End-of-Year Vehicle Donation FAQs Q. How do I donate my vehicle? A: It’s easy! Visit our website at [https://careasy.org/nonprofit/mane-stream or](https://careasy.org/nonprofit/mane-stream or) call 1-855-500-7433 during regular hours of operations. Due to the high volume of calls at year-end, we highly recommend making donations through the website. We can also walk you through the donation form over the phone. Once the donation form is complete, we will help you arrange for your free pick-up. Q. Are your Hours of Operation extended in the year-end season? A. Yes! You can call our Vehicle Donor Support Team as late as 9:00 pm (PT), seven days a week, during the year-end season. 􀁸 5:00am-9:00pm (PT), Mon-Fri 􀁸 5:00am-9:00pm (PT), Saturday 􀁸 5:00am-9:00pm (PT), Sunday Q. What is the latest date and time that I can donate my vehicle and still count it as a tax deduction for 2020? A. We literally give you until the very last minute (11:59pm, 12/31/2020) to contact us and pledge your vehicle donation to MANE STREAM, so you can have an opportunity to count it as a charitable contribution for 2020* . The donation is time stamped from the day that you call in and provide your personal/donation information. For instance, your donation receipt would reflect December 31st even if the pick-up was scheduled sometime in January. *For a donation to qualify for a 2020 contribution, the vehicle must be picked up and sold in a timely fashion with all paperwork submitted and completed. Q. I’ve already completed the donation forms, but my car may not be picked up until after Dec 31st, can I still count it as a charitable contribution for 2020? A. Yes. You have until December 31, 2020, 11:59pm to officially pledge your vehicle donation and count it as a charitable contribution for that year. The donation is time stamped from the day that you call in and provide your personal/donation information. For instance, your donation receipt would reflect December 31st even if the pick-up was scheduled sometime in January. Please confirm with a donor support representative if you are concerned about this. *For a donation to qualify for a 2020 contribution, the vehicle must be picked up and sold in a timely fashion with all paperwork submitted and completed. Q. I donated earlier this year—but did not receive or may have misplaced my tax receipt. Can you resend it? A. We would be happy to help you. Please call us at 1-855-500-7433 during regular hours of operation, or you may email [donorsupport@careasy.org](donorsupport@careasy.org), and simply let us know you need a replacement. General FAQs: Pre-Donation Q. How do I donate my vehicle? A. It’s easy! Visit our website [https://careasy.org/nonprofit/mane-stream and](https://careasy.org/nonprofit/mane-stream and) complete the online form. Or, call 1-855-500-7433 during regular hours of operations and we can walk you through the donation form over the phone. Once your donation form is complete, we will be able to help you arrange for your free pick-up. Q. What do you do with donated vehicles? A. Donated vehicles are sold through the used-car markets and provide crucial funding for MANE STREAM’s programs. Our vehicle donation program works with avery large network of nationwide and independent suppliers to sell the vehicle and maximize donation proceeds. This includes analyzing vendor pricing and performance on a regular basis to improve the process and ensure the best possible return for [MANE STREAM] and to maximize the donor’s tax benefit. For unique or specialty items that have been donated, we may use other means to sell the vehicle to help ensure the maximum funds are received for each donation. Q. Who operates [NONPROFIT]’s Vehicle Donation Program? A. CARS, Inc. (Charitable Adult Rides & Services) runs MANE STREAM’s Vehicle Donation Pr

FAQs

How do I donate my vehicle?

Visit the program website to complete the online form or call 1-855-500-7433 during regular hours. After the form is complete, the program helps arrange free pick-up.

Are your hours extended during the year-end season?

Yes. Donor support can be reached as late as 9:00 pm (PT), seven days a week during the year-end season.

What is the latest date and time I can donate my vehicle for a 2020 tax deduction?

You have until 11:59 pm on 12/31/2020 to contact the program and pledge the donation. Eligibility also depends on the vehicle being picked up and sold in a timely fashion with required paperwork completed.

Sep 19, 2026

Upload by Mali