16 York Tenant Manual - V2 - Tenant information and building services

Sep 16, 2026

Tenant Manual for 16 York provides practical guidance for occupants, introducing the Cadillac Fairview Management Team and the property’s location, design, and sustainability positioning. The manual outlines key contacts, privacy policy, sustainability and wellness initiatives, and accessibility supports. It details building operations including hours, services, cleaning expectations, garbage removal, and window cleaning, then covers construction and leasehold procedures with required permits and forms. It also explains move procedures, elevators and service requests, energy and HVAC information, and operational policies such as no smoking and parking rules.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages40

Reading Time14 min

AccessFree to download

To Our Valued Tenant

About The Cadillac Fairview Corporation Limited

Management Office and 16 York Assistance

Building Hours

Management Team

16 York Directory

Tenant Contacts

Sustainability & Wellness

16 York Programs & Certifications

Accessibility

Art

Bike Racks and End-Of-Trip Facilities

E-Bikes & Scooters

Building Forms & Permits

Work & Access Permit

Freight Elevator Requisition Form

Hot Work Permits

Building Operator Services

CF Concierge

CF Connect (Service & Maintenance Requests)

Base Building Cleaning

Expected Daily Services (Monday to Friday, excluding Statutory Holidays)

Construction & Leasehold Improvements

Renovation & Design Changes

Design & Construction Manual

Work Permits

Move Procedures

Elevators

Passenger Elevators

Destination Dispatch

Freight Elevator

Energy Management

Energy Management Advisory Service

Heating, Ventilation and Air Conditioning (HVAC)

Policies and Services

Locksmiths & Keys

Lost and Found

No Smoking Policy

Parking

Tenant Manual 16 YORK A PROPERTY To Our Valued Tenant: On behalf of the Cadillac Fairview Management Team, I would like to sincerely welcome you to your new office home at 16 York. 16 York is ideally located at the heart of Toronto’s business core, just steps from Union Station. The office tower sits 32 storeys high and is approximately 880,000 sq. ft. Its prime location, accessibility and sleek design are perfect for attracting talent and allowing businesses to thrive and succeed. Designed with tenant health and wellness in mind, the property was built to exceed LEED Platinum standards and International WELL Institute workplace guidelines. We look forward to working with you and your colleagues to create a work environment that meets your every business need and supports your community priorities. The Tenant Manual is filled with practical and important information that will prove useful throughout your tenancy. The Cadillac Fairview management team is here to assist you so please let us know if there is anything we can do to help support or enhance your experience. Thank you for choosing 16 York and welcome to this vibrant neighbourhood! Connie Pirri-Brown General Manager 16 York Street 2 April 2025 V2 Table of Contents To Our Valued Tenant: ................................................ 2 About The Cadillac Fairview Corporation Limited ................................................. 6 Management Office and 16 York Assistance ......... 6 Building Hours ........................................................... 6 Management Team .................................... 6 16 York Directory ....................................................... 7 Tenant Contacts......................................................... 7 Privacy Policy ............................................................. 7 Sustainability & Wellness ......................................... 8 16 York Programs & Certifications ...............................8 Accessibility.............................................................. 10 Art .............................................................................. 10 Bike Racks and End-Of-Trip Facilities .................... 11 E-Bikes & Scooters ...........................................................11 Building Entrance Hours ........................................ 11 Building Forms & Permits........................................ 11 Work & Access Permit ....................................................11 Freight Elevator Requisition Form................................11 Hot Work Permits............................................................. 12 Riser Room Request ....................................................... 12 X-Ray, Scanning & Coring Permits ............................. 12 Building Operator Services .................................... 12 CF Concierge ........................................................... 12 CF Connect (Service & Maintenance Requests) .. 12 Hours of Operation ......................................................... 12 Base Building Cleaning ................................................. 13 Expected Daily Services (Monday to Friday, excluding Statutory Holidays) .................................. 13 Expected Periodic Services ..................................... 13 Garbage Removal ........................................................... 13 Special Services .................................................................. 13 Window Cleaning ............................................................ 14 Exterior Perimeter Window Cleaning..................... 14 Interior Perimeter Window Cleaning ...................... 14 Construction & Leasehold Improvements............ 14 Renovation & Design Changes................................... 14 Design & Construction Manual ................................... 14 Work Permits .....

FAQs

What is the purpose of the 16 York Tenant Manual?

It provides practical and important information to support tenants throughout their tenancy, including guidance on services, procedures, and key contacts.

Where can tenants find information about building hours and operator services?

The manual includes sections for Building Hours and Building Operator Services, including CF Concierge and CF Connect service and maintenance requests.

What procedures and permits are required for construction or leasehold improvements?

The manual outlines Construction & Leasehold Improvements and lists required Work Permits, including specific permits and forms such as hot work permits and access/work-related permits.

Sep 16, 2026

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