Wireless Noise Canceling Stereo Headset WH-CH720N - Quick Start Guide

Oct 23, 2026

Upload by Adam

Wireless Noise Cancelling Stereo Headset WH-CH720N quick start guide covering app-based setup and Bluetooth pairing. It explains how to turn the headset on, enter pairing mode, and establish connections using the “Sony | Headphones Connect” app across phones and computers, including multipoint use for two devices. It also details core button operations for play, pause, track skip, and volume control, plus charging and remaining battery checks. Safety guidance addresses non-waterproof use and troubleshooting for power, sound, and Bluetooth connection issues, with related information and specifications.

LanguageEnglish

CategoryTechnology

FormatPDF

Pages129

Reading Time5 h 25 min

AccessFree to download

Let’s start to use

Turning on the headset

Establishing a BLUETOOTH connection

Operating the headset

To prevent burning or malfunction due to getting wet

Parts and controls

Wearing the headset

Making connections

Multipoint connection

Listening to music

Noise canceling function

Making phone calls

Functions for a phone call

Using the voice assist function

Using the apps

How to keep the software up-to-date

Important information

Precautions

Troubleshooting

Power/Charging

Sound

Bluetooth connection

Resetting or initializing the headset

Specifications

Help Guide Wireless Noise Canceling Stereo Headset WH-CH720N Model: YY2966 Quick Start Guide Download the app, and set up the headset To use all functions and improved performances, update the software of the headset and “Sony | Headphones Connect”app to the latest version. For details, refer to the following: [https://www.sony.net/elesupport/](https://www.sony.net/elesupport/) Let’s start to use Turning on the headset Press and hold the (power) button for about 2 seconds or more until the indicator (blue) flashes. The headset enters pairing mode automatically when you turn on the headset for the first time after purchase. Establishing a BLUETOOTH® connection Follow the downloaded “Sony | Headphones Connect” app instructions. Operating the headset You can use the buttons on the right unit of the headset to perform the following operations. (play/next/previous) button Press once briefly while paused: Play Press once briefly during playback: Pause Press twice briefly: Skip to the beginning of the next track Press 3 times briefly: Skip to the beginning of the previous track (or the current track during playback) + (volume +)/ –(volume –) buttons Adjust the volume For more details on operations, refer to “Controlling the audio device (Bluetooth connection)”. To prevent burning or malfunction due to getting wet The headset is not waterproof. If the headset is charged while it is wet with rain or sweat, etc. , this can result in burnout or malfunction. Related information Wearing the headset Establishing a Bluetooth connection manually Charging the headset Getting started What you can do with the Bluetooth function | About the voice guidance | | | --- | --- | | Supplied accessories | | | | Checking the package contents | Parts and controls Location and function of parts About the indicator | Wearing the headset
Power/Charging
~~ ~~ Charging the headset ~~ ~~ Available operating time ~~ ~~ Checking the remaining battery charge ~~ ~~ Turning on the headset ~~ ~~ Turning off the headset | | | --- | --- | | Making connections | | | How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app Android smartphone

Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone iPhone (iOS devices)

Pairing and connecting with an iPhone
Connecting to a paired iPhone Computers

Pairing and connecting with a computer (Windows® 11)
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 11)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Mac)
Other Bluetooth devices | | | | Pairing and connecting with a Bluetooth device
Connecting to a paired Bluetooth device | Multipoint connection Connecting the headset to 2 devices simultaneously (multipoint connection) | Using the supplied headphone cable | | --- | | Listening to music | | Listening to music via a Bluetooth connection
~~ ~~ Listening to music from a device via Bluetooth connection ~~ ~~ Controlling the audio device (Bluetooth connection) ~~ ~~ Disconnecting Bluetooth connection (after use) ~~ ~~ About 360 Reality Audio
Noise canceling function

What is noise canceling?
Using the noise canceling function Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode) Sound quality mode
About the sound quality mode Supported codecs
About the DSEE function | | Making phone calls | | Receiving a call
Making a call Functions for a phone call Making a video call on your computer
Disconnecting Bluetooth connection (after use) | | Using the voice assist function | | Using Google Assistant (with button)
Using Amazon Alexa Using Google Assistant (with voice activation)
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FAQs

How do I turn on the WH-CH720N and enter pairing mode?

Press and hold the power button for about 2 seconds or more until the indicator flashes blue. After the first power-on after purchase, pairing mode starts automatically.

How do I connect the headset to my device using the app?

Download the “Sony | Headphones Connect” app and follow its instructions. The guide covers connecting with Android smartphones, iPhones (iOS devices), and computers, including Windows 11/10 and Mac.

What should I do if charging, power, sound, or Bluetooth pairing fails?

Use the Troubleshooting section for the specific issue (power/charging, sound, or Bluetooth connection). If needed, reset or initialize the headset to restore factory settings.

Oct 23, 2026

Upload by Adam