U.S. MOTORS® Brand Products - Product Service Manual - Warranty Policy and Administration Introduction

Oct 23, 2026

U.S. MOTORS® Brand Products Product Service Manual presents warranty administration and service philosophy for resolving product warranty issues promptly and efficiently. It defines Warranty Policy, Procedures, and Product Service Contacts, including corporate headquarters responsibility and a contact/telephone-fax listing for service and warranty repair or replacement. The manual also includes Terms and Conditions of Sale from Nidec Motor Corporation, covering seller-buyer definitions, scope of agreement, price changes, taxes, payment terms, remedies for late payment, interest on overdue amounts, security interest in goods, and shipment and delivery conditions.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages46

Reading Time1 h 56 min

AccessFree to download

PRODUCT SERVICE /

WARRANTY ADMINISTRATION--INTRODUCTION

WARRANTY POLICY

TERMS AND CONDITIONS OF SALE

1. PRICES

2. TAXES

3. TERMS OF PAYMENT

4. SHIPMENT AND DELIVERY

U.S. MOTORS® Brand Products PRODUCT SERVICE MANUAL Table of Contents Nidec Motor Corporation Quality Policy Product Service Mission Statement Product Service/Warranty Administration – Introduction Warranty Policy Warranty Procedure Warranty Report Forms Inspection Report Requirements Unit Identification / Date Code Information Product Service Contacts Part Stocking Distributors Listing Motor Inspection Procedure After Storage Class “B” vs. Class “F” Insulation Rewinding US MOTORS® Inverter Duty Motors Space Heaters Trickle Voltage Heating Reversing Direction of Rotation on TEFC Motors Part Winding Start of a 12 Lead Y- Motor Identifying Leads of a 9 Lead-3 Phase Motor Adjusting End Play Oil Foaming Rewind Data Across the Line Connection of Multi-Lead Motors Bearing Types Lubrication Instructions Bearing Temperature by RTD Insulated Bearings Insulated Bearing Location Bearing Insulation Instructions Spring Loaded Thrust Bearings Accessory Leads Winding Temperature Detectors Alarm and Trip Temperature Settings Temperature Rise Motor Frame Surface Temperature Technical Service / Start-Up Service Bearing Housing Vibration Machine Mounting Limits of Bearing Housing Vibration Standard Machines and Vibration Vibration Banding Testing Vibration Obtaining Parts Connection Diagrams TITAN® Motor Failure Sheet 4 PRODUCT SERVICE / WARRANTY ADMINISTRATION--INTRODUCTION Our warranty service philosophy is to provide our customers and product users prompt and efficient action to resolve product warranty issues at reasonable expense. In addition, we will obtain as much information as possible about the conditions and cause of the issue, thus allowing appropriate corrective actions to avoid similar future product issues. This Product Service Manual defines Warranty Policy, Procedures, and Product Service Contacts for U.S. MOTORS® brand products, which must be utilized when carrying out product warranty repairs and replacements. Product Service and Warranty Administration for US MOTORS® brand products are handled out of the Corporate Headquarters Location in St. Louis, MO. This manual contains a listing of product service / warranty contacts, addresses, and telephone / fax numbers. WARRANTY POLICY NIDEC MOTOR CORPORATION TERMS AND CONDITIONS OF SALE Nidec Motor Corporation, referred to herein as the "Seller" and the customer or person or entity purchasing goods ("Goods") from Seller is referred to as the "Buyer." These Terms and Conditions, any price list or schedule, quotation, acknowledgment or invoice from Seller relevant to the sale of the Goods and all documents incorporated by specific reference herein or therein, constitute the complete and exclusive statement of the terms of the agreement governing the sale of Goods by Seller to Buyer. Seller's acceptance of Buyer's purchase order is expressly conditional on Buyer's assent to all of Seller's terms and conditions of sale, including terms and conditions that are different from or additional to the terms and conditions of Buyer's purchase order. Buyer's acceptance of or payment for the Goods will manifest Buyer's assent to these Terms and Conditions. Seller reserves the right in its sole discretion to refuse orders. 1. PRICES: Prices for Goods, whether specified in Seller's price list or schedule, acknowledgment or written quotation, are subject to change without notice. Such prices shall be adjusted to reflect Seller's prices for Goods as in effect at the time of requested shipment date, and each shipment will be invoiced at such prices. All prices are exclusive of taxes, transportation and insurance, which are to be borne by Buyer. 2. TAXES: Any current or future tax or governmental charge (or increase in same) affecting Seller's costs of production, sale, or delivery or shipment, or which Seller is otherwise required to pay or collect in connection with the sale, purchase, delivery, storage, processing, use or consumpti

FAQs

What is the warranty service philosophy in this manual?

The manual states a philosophy of providing customers prompt and efficient action to resolve warranty issues at reasonable expense, while collecting conditions and cause information to enable appropriate corrective actions.

What documents and terms govern the sale of goods between the seller and buyer?

Nidec Motor Corporation’s Terms and Conditions, together with relevant price lists/schedules, quotations, acknowledgments, invoices, and incorporated documents, form the complete and exclusive statement of agreement terms for the sale of goods.

What happens if the buyer fails to pay when payment is due?

The seller may terminate the agreement or suspend performance. Past-due amounts may incur attorneys’ fees, interest, and the seller may require cash payments or security; delivery may be discontinued if not provided.

Oct 23, 2026

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