TRAVEL COMMUNICATION CARD - TSA NOTIFICATION CARD: INDIVIDUALS WITH DISABILITIES AND MEDICAL CONDITIONS

Sep 18, 2026

Travel Communication Card and TSA Notification Card content from United Ostomy Associations of America explains how travelers with disabilities or medical conditions can communicate non-verbally with Transportation Security officers and airline flight attendants. It instructs travelers that the card is not a certificate or a screening pass, emphasizes printing in the TSA blue flash-card color, and provides screening and assistance guidance. It also includes TSA Cares contact information, instructions to request a Passenger Support Specialist 72 hours in advance, and a Restroom Communication Card download link for onboard restroom access situations.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages1

Reading Time3 min

AccessFree to download

TSA Notification Card

Non-verbal communication guidance

Assistance requests and contact

Restroom Communication Card

When it may help

Download link

TRAVEL COMMUNICATION CARD COMPLIMENTS OF UNITED OSTOMY ASSOCIATIONS OF AMERICA, INC. This is provided to travelers in order to simplify communication with federal Transportation Security personnel and airline flight attendants, at those times when you wish or need to communicate in a non-verbal way, as is your legal right. This is not a certificate and it is not a pass to help you avoid screening. Please print out on any weight of paper you wish, trim to wallet-size and laminate if desired. The blue color is important, as it is a “flash-card” developed by the TSA so their own officers will recognize it and be guided to treat the traveler with discretion and sensitivity. JUST PRINT IN COLOR, CUT OUT, FOLD, AND PUT WITH TRAVEL DOCUMENTS FOLD LINE TSA NOTIFICATION CARD: INDIVIDUALS WITH DISABILITIES AND MEDICAL CONDITIONS I have the following health condition, disability or medical device that may affect my screening: I understand that alternate procedures providing an equivalent level of security screening are available and can be done in private. I also understand that presenting this card does not exempt me from screening. SHOW THIS SIDE-for use during screening before boarding. Intended for the passenger to inform the TSO at the beginning of personal screening-before being patted-down or entering a full-body scanner. Information • Assistance Requests • Compliments • Complaints TSA Cares 1-855-787-2227 (Federal Relay 711) [Weekdays: 8 a.m. to 11 p.m. ET](Weekdays: 8 a.m. to 11 p.m. ET)[ ](Weekdays: 8 a.m. to 11 p.m. ET)[TSA-ContactCenter@tsa.dhs.gov](TSA-ContactCenter@tsa.dhs.gov)[ ](TSA-ContactCenter@tsa.dhs.gov)[Weekends/Holidays: 9 a.m. to 8 p.m. ET](Weekends/Holidays: 9 a.m. to 8 p.m. ET)Hablamos Español Automated information offered in 12 languages Call 72 hours prior to traveling to request the assistance of a Passenger Support Specialist (PSS) at the checkpoint. If a PSS is not available, you may ask for a Supervisory TSA Officer at the checkpoint. NOTES: You may always have a travel companion with you during a private screening. • TSA officers should NOT ask you to show your pouch—you may be asked to rub over your pouch outside your clothing so they can test your hand to rule out explosive residue. • To file a complaint, go to [https://www.tsa.gov/contact-center/form/complaints](https://www.tsa.gov/contact-center/form/complaints)[ ](https://www.tsa.gov/contact-center/form/complaints)Please copy UOAA in your correspondence with the TSA at [info@ostomy.org](info@ostomy.org). RESTROOM COMMUNICATION CARD UOAA has a “Restroom Access Communication Card”which may be helpful if you need to use the restroom onboard an aircraft but flight crews have asked passengers to stay in their seats. It may also be useful in other situations that don’t involve aircraft at all. Download our Restroom Access Communication Card at: [https://www.ostomy.org/restroom-access-self-advocacy-tools/](https://www.ostomy.org/restroom-access-self-advocacy-tools/)

FAQs

Is the Travel Communication Card a certificate or a pass to avoid screening?

No. The card is not a certificate and does not exempt the traveler from screening.

How should the card be presented during screening?

Show this side during screening before boarding, to inform the TSO at the beginning of personal screening.

How can a traveler request assistance in advance at the checkpoint?

Call 72 hours prior to travel to request a Passenger Support Specialist (PSS). If a PSS is not available, ask for a Supervisory TSA Officer at the checkpoint.

Sep 18, 2026

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