TOYOTA CUSTOMER SERVICES - SPECIAL SERVICE CAMPAIGN(SSC)-50J PHASE 1 - FRONT SUSPENSION LOWER BALL JOINT

Oct 23, 2026

Uploaded by OKfine

Interoffice memorandum outlining Toyota’s Special Service Campaign (SSC) 50J Phase 1, scheduled for May 2005 announcement with dealer and owner notification in July 2005. Phase 1 addresses potential excessive wear and looseness of the front suspension lower ball joint on specified 2001–2004 model vehicles, which can increase steering effort, reduce self-centering, and cause noise, with extreme risk of separation and loss of steering control. Includes dealer mailing dates, owner notification timing, vehicle counts, regional summary reporting, stock handling restrictions, parts ordering guidance, VIN lookup website reference, and reimbursement and regional assistance expectations.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages26

Reading Time1 h 6 min

AccessFree to download

1. Dealer Letter Mailing Date

2. Owner Notification Mailing Date

3. Number of Vehicles Involved for Phase 1

4. Region/District Summary Reports

5. Vehicles in Dealer Stock

6. Parts Ordering

7. Reimbursement Procedures

8. Region/PD Assistance

# TOYOTA CUSTOMER SERVICES INTEROFFICE MEMORANDUM TO:ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERS/VICE PRESIDENTOFROM:DAVE ZELLERS, 。eaweVICE PRESIDENT,PRODUCT QUALITY &SERVICE SUPPORT SUBJECT:SPECIAL SERVICE CAMPAIGN(SSC)-50J PHASE 1(FRONT SUSPENSION LOWER BALL JOINT) As announced in May,2005,Toyota will initiate a Special Service Campaign in several phases toreplace the Front Suspension Lower Ball Joints on certain 2001-20024Runner,2001-mid-2004Tacoma 4WD and PreRunner,2002-early 2004 Sequoia and Tundra vehicles.This notification isbeing sent to advise you of the launch of Phase 1 of this campaign.Each subsequent phase will belaunched consistent with parts availability. On certain 2001-2002 Model Year 4Runner,2001-mid-2004 Model Year Tacoma 4WD and PreRunner,and2002-early 2004 Model Year Sequoia and Tundra vehicles,there is a possibility that the Front SuspensionLower Ball Joint may experience excessive wear and looseness causing increased steering effort,reducedvehicle self-centering,and noise in the front suspension.If the vehicle is continued to be operated in thiscondition,in extreme cases,the lower ball joint may separate from the knuckle causing a loss of vehiclesteering control. Please note that the Front Suspension Lower Ball Joint is a wear item and must be periodically inspected andreplaced in accordance with the vehicle's Scheduled Maintenance Guide. The following vital information is provided to inform you and your staff of the Phase 1 owner notification of thecampaign and your degree of involvement. ## 1. Dealer Letter Mailing Date The attached Phase 1 Dealer Letter will be sent to all Toyota dealers in early July,2005.A separateRegion and Dealer Notification willbe issued prior to the launch of each subsequent phase. ## 2. Owner Notification Mailing Date The owner notification(Phase 1)will commence in mid-July,2005.Please note that 4Runner Ownerswillbe contacted in greater number for this phase,consistent with the greater availability of 4Runnerparts. Owner letters willbe mailed based upon part number and production date,starting with earlierproduction vehicles. ## 3.Number of Vehicles Involved for Phase 1 The approximate numbers of vehicles involved in the U.S.for Phase 1 are: | Model Year | Model | Vehicles Sold | | --- | --- | --- | | 2001-2002 | 4Runner | 18,921 | | 2001-mid-2004 | Tacoma 4WD and PreRunner | 34,224 | | 2002-early 2004 | Sequoia and Tundra | 43,493 | ## 4.Region/District Summary Reports We have enclosed the following Phase 1 SSC 50J Summary Reports in the Region/Private Distributor(PD)Service Manager/Customer Service Operations Manager/Director of Service package:∵Region/PD Summary Report that provides an overview of the entire Region/PD for this SSC. ·A District Summary Report that indicates the number of involved vehicles per dealership in eachdistrict for this campaign. ## 5.. Vehicles in Dealer Stock As required by Federal Regulation,dealers are not to deliver any vehicle acquiredin their inventory,which is involved in a safety recall,until the necessary inspections/replacements have been performed. ## 6. Parts Ordering The necessary parts can be ordered through the dealer's facing PDC.Please refer to the table belowand the Technical Instructions for part number information.Please note that a larger number of4Runner Owners will receive notification in this phase consistent with parts availability. ·4Runner | Part Number | Part Description | Qty. | | --- | --- | --- | | 04005-02235 | Lower Ball Joint Kit | 1 | ·Tacoma 4WD&PreRunner | Part Number | Part Description | Qty. | | --- | --- | --- | | 04005-03235 | Lower Ball Joint Kit | 1 | There are two different Lower Ball Joint Kit part numbers applicable to Sequoia and Tundra vehiclesbased upon model and production date.To assist dealers in determining the correct part number toorder,a website has been set up to look up part numbers by

FAQs

What issue does SSC 50J Phase 1 address?

It addresses possible excessive wear and looseness of the front suspension lower ball joint that may increase steering effort, reduce self-centering, and cause front suspension noise.

When are dealers and owners notified for Phase 1?

The attached Phase 1 Dealer Letter is sent in early July 2005, and owner notification begins in mid-July 2005.

How should dealers order and select the correct replacement parts?

Order through the dealer’s facing PDC and use the provided tables for the applicable kit part numbers; for Sequoia and Tundra, a VIN-based website lookup is referenced for correct part selection.

Oct 23, 2026

Uploaded by OKfine