The Relationship between Myers-Briggs Personality Types of Managers and Communication Satisfaction of Employees in Different Departments of Hikma Pharmaceuticals in Amman - Jordan

Q: What is the main purpose of the study?

To examine the relationship between managers’ Myers-Briggs personality types and employees’ communication satisfaction in different Hikma Pharmaceuticals departments in Amman, Jordan.

Q: How was the MBTI data collected from managers?

The MBTI indicator test was completed by ten managers from different departments, and their resulting personality types were reported in the study.

Q: What did the study conclude about employee communication satisfaction?

The results showed a significant correlation (0.008 < 0.05) related to managers’ MBTI personality type concerning the friendliness trait, while demographic factors showed no observed influence.

Sep 17, 2026

Uploaded by Oliver Hayes

Effective communication is paramount in business settings, functioning as an ongoing exchange of ideas, information, emotions, attitudes, and behavioral change. Organizational office life requires continuous internal communication, yet employees often differ in how they relate to direct managers. This research examines how managers’ Myers-Briggs personality types relate to employees’ communication satisfaction across departments at Hikma Pharmaceuticals in Amman, Jordan.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages7

Reading Time18 min

AccessFree to download

Abstract

Introduction

Objectives

Research Problem

Significance

The Relationship between Myers-Briggs Personality Types of Managers and Communication Satisfaction of Employees in Different Departments of Hikma Pharmaceuticals in Amman Jordan. Hind Bilbeissi Professor Mohammad Shehada TalalAbu-Ghazaleh University College for Innovation | ABSTRACT
Effective communication is paramount in a business setting and can be thought of as a continuous spectrum that ranges from the transfer of ideas, information, emotions, and attitudes (from one person to another or to agroup of people)to behavioral modification. Office life in organizationsentails endless internal communications. Interestingly,different employees have different relationships with their direct managers. The purpose of this research paper is to study the relationship between the Myers-Briggs personality types of the managers of different departments of HikmaPharmaceuticals in Amman-Jordan and the communication satisfaction of employees who report directly to those managers.
To test the proposed relationship, the Myers-Briggspersonality type indicator (MBTI) test was completed by usingten (10) managers of different departments of Hikma Pharmaceuticals in Jordan. Those managers are:(Regulatory Affairs managers, Quality Assurance managers, Quality Compliance managers, and Validation Departments) .The MBTI results of which were (3 ENTJs, 2 ESFJs, 3 ENFJs and 2 INFGs).Afterwards, a questionnaire for the employee communication satisfaction was distributedto the employees whose direct managers filled the MBTI test (30 employees) . In conclusion, the results showed a significant correlation =0.008 (<0.05) between the employee communication satisfaction and the MBTI personality type of managers concerning the friendliness trait(ENTJ is relatively less friendly with subordinate when compared toESFJs, ENFJs and INFGs), and thereby the null hypotheses H01 and H02canbe rejected, whereas the null hypothesis H03 and H04 can be accepted as there was no observed influence of the dempgraphic factors on the studied relationship.
KEYWORDS: Communication, Satisfaction, Myers-Briggs, Personality Type, Indicator,Cognitive Style. | | | --- | --- | | Date of Submission: 01-01-2023 | Date of Acceptance: 10-01-2023 | I. INTRODUCTION Throughout history, topics of personality types in a work setting as well as employee satisfaction have been immensely studied. Interestingly, the Myers-Briggs test of personality types has been among the most common instruments used in cognitive styles assessments in research concerning business and management.(Erdil, G.E and Tanova, C., 2015) . As a non- evasive self- assessment tool, the MBTI has been used for the determination of cognitive styles and mental preferences. The origin of the Myers-Briggs Personality Type Indicator (commonly referred to the MBTI) has dated back to the 1900s. Originally, assessing cognitive styles associated with psychological types (expressed through dealing with oneself and others) was set forth by Carl Jung back in 1920s. Later, it ultimately evolved to the Myers-Briggs type indicator which was the work of Katherine Briggs and her daughter Isabel Myers in 1942. (Creasy, T. and Anantatmula, V.S., 2013) . To illustrate, Carl Jung initially established the concepts of extraversion and introversion and was known for his theory of psychological types in 1991. The Jungian model for personality was fundamentally based on the notion of cognitive functions. Concerning cognitive functions, two distinctive kinds of cognitive functions were pointed out by Jung, namely perception and judgment. To clarify, perception was thought of as a concept that expressed how a person perceived or take in information. On the other hand, judgment delineates decision-making. The perception and judgment concepts were broken down further by Jung; perception had two major forms: sensation and intuition. Each of these two forms differ from the other. To demonstrate, sensation referred to the physical re

FAQs

What is the main purpose of the study?

To examine the relationship between managers’ Myers-Briggs personality types and employees’ communication satisfaction in different Hikma Pharmaceuticals departments in Amman, Jordan.

How was the MBTI data collected from managers?

The MBTI indicator test was completed by ten managers from different departments, and their resulting personality types were reported in the study.

What did the study conclude about employee communication satisfaction?

The results showed a significant correlation (0.008 < 0.05) related to managers’ MBTI personality type concerning the friendliness trait, while demographic factors showed no observed influence.

Sep 17, 2026

Uploaded by Oliver Hayes