THE EFFECT OF WORKLOAD, COMPETENCE AND INFORMATION TECHNOLOGY ON THE PERFORMANCE OF GUGUS IMPLEMENTERS QUALITY CONTROL THROUGH JOB SATISFACTION ASA MEANS MEDIATION VARIABLES

Sep 10, 2026

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University Sumatera Utara, as a PTN-BH autonomous public legal entity, relies on quality assurance at the study program level evaluated by GKM implementers. At present, GKM implementer performance is not yet achieved. This study examines how workload, competence, and information technology influence GKM implementer performance, with job satisfaction as a mediating variable. Data from 130 purposively sampled respondents were analyzed using SmartPLS, yielding direct and indirect effects through job satisfaction.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages9

Reading Time23 min

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Introduction

Literature Review

Method

THE EFFECT OF WORKLOAD, COMPETENCE AND INFORMATION TECHNOLOGY ON THE PERFORMANCE OF GUGUS IMPLEMENTERS QUALITY CONTROL THROUGH JOB SATISFACTION ASA MEANS MEDIATION VARIABLES Haryani Tri Puteri Hasman1, Yeni Absah2, Prihatin Lumbanraja3 1,2 Faculty Of Economics And Business Universitas Sumatera Utara, Medan Email: [haryanihasman@usu.ac.id](haryanihasman@usu.ac.id), [absah_usu@yahoo.com](absah_usu@yahoo.com), [prihatinlumbanraja20@gmail.com](prihatinlumbanraja20@gmail.com) | Received: 2024-10-21
Accepted: 2024-11-25 | Published: 2024-12-30 | DOI: 10.54443/ijebas.v4i6.2327 | | --- | --- | --- | Abstract University Sumatera Utara is a State University with Legal Entity (PTN-BH) established by the government and has the status of an autonomous public legal entity. Every university is required to have Quality Assurance in the Study Program, quality assurance in the Study Program is evaluated by the implementer of the Quality Control Group (GKM) of the Study Program. Currently, the performance of the GKM Implementer is not achieved. This study aims to determine the effect of Workload, Competence and Information Technology on the Performance of the Implementer of the Quality Control Group of the Study Program with Job Satisfaction as a mediating variable. The subjects used in this study were the Implementers of the GKM Study Program at University Sumatera Utara. The number of samples taken in this study was 130 respondents. The data obtained were from the results of distributing questionnaires via google form using purposive sampling techniques. The processing of the collected data was carried out using the SmartPLS program. Based on the results of data analysis, it can be concluded that Workload has a positive and significant effect on Job Satisfaction, Competence has a positive and significant effect on Job Satisfaction, Information Technology has a positive and significant effect on Job Satisfaction, Workload has a positive and insignificant effect on the performance of GKM Implementers, Competence has a positive and significant effect on the performance of GKM Implementers, Information Technology has a positive and insignificant effect on the performance of GKM Implementers, Job satisfaction has a positive and significant effect on the performance of GKM Implementers, workload has a positive and significant effect on the performance of GKM implementers through job satisfaction, competence has a positive and significant effect on the performance of GKM implementers through job satisfaction, information technology has apositive and significant effect on the performance of GKM implementers through job satisfaction. Keywords: Workload, Competence, Information Technology, Job Satisfaction, Performance. 1.INTRODUCTION In addition to the existence of SPMI in universities, faculties and study programs, there is an assessment for SPME, SPME is an assessment activity through accreditation by BAN PT and/or LAM to determine the eligibility of Study Programs and universities. The accreditation assessment instruments are planned, evaluated, implemented, controlled, and developed by BAN PT and/or LAMin accordance with their respective authorities. Based on the accreditation ranking, each Study Program will always strive to improve its performance to achieve the highest accreditation, with the hope that University Sumatera Utara's performance will also be achieved. In achieving University Sumatera Utara performance, human resource factors are very dominant in influencing performance. According to Mangkunegara (2015:67) performance is the result of work in terms of quality and 2096 quantity achieved by an employee in carrying out his duties in accordance with the responsibilities given to him. In SPMI, the performance factor of GKM Implementers greatly influences the determination of accreditation rankings. In addition, good performance professionalism is how GKM implementers are able to demonstrate behavior and work cult

FAQs

What factors are examined in this study?

The study examines workload, competence, and information technology as factors affecting GKM implementer performance, with job satisfaction as a mediator.

How is job satisfaction positioned in the research model?

Job satisfaction functions as a mediating variable between workload, competence, information technology, and the performance of GKM implementers.

What method and data processing are used?

Questionnaires distributed via Google Form with purposive sampling were used, and the collected data were processed using SmartPLS.

Sep 10, 2026

Uploaded by Anda