Sunnybrook Teleburn Program

Oct 5, 2026

Sunnybrook Teleburn is an urgent/emergent telemedicine application enabling assessment and treatment of burn patients through live two-way videoconferencing with a remote burn specialist. The program delivers 24/7 emergency burn service, uses CritiCall Ontario to reach a specialist at the Ross Tilley Burn Centre, supports physician and care-team discussion, and enables follow-up when needed. It helps clinicians provide care before transport or guidance to reduce patient and family travel. Referring sites must be telemedicine-enabled, understand the referral protocol and eligibility, and present clinically via telemedicine.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages1

Reading Time3 min

AccessFree to download

Sunnybrook Teleburn Program

Purpose and clinical workflow

Referring site requirements

Patient referral criteria

Consulting burn centre

How to access Teleburn

Available resources

Sunnybrook Teleburn [Program](Program sunnybrook.ca)[ sunnybrook.ca](Program sunnybrook.ca) Teleburn is an urgent/emergent telemedicine application that allows for the assessment and treatment of burn patients through a “consult” using live, two-way videoconferencing with a remote burn specialist. The Sunnybrook Teleburn Program: • provides 24/7 emergency burn service via OTN; • uses CritiCall Ontario to contact a burn specialist at the Ross Tilley Burn Centre; • supports discussions between physicians and the health care team regarding the treatment of burn patients; and • provides access to burn specialists for follow-up, if required. The urgent/emergent teleburn program provides virtual access to burn specialists. The specialists can help provide care prior to transport to a burn centre, or provide advice to prevent transport of the patient and guide care atthe referring site to reduce patient/family travel. To participate in Teleburn, referring sites must have: • telemedicine-enabled clinical area (e. g. emergency department)– with a peripheral handheld camera, if possible (not mandatory); • knowledge of the referral protocol and patient eligibility criteria; and • ability to clinically present via telemedicine. Patient criteria for referral to Sunnybrook’s Teleburn Program: • teenagers, adults and the elderly • burn injuries including: o electrical burns o chemical burns o suspected Stevens-Johnson Syndrome (SJS) / Toxic Epidermal Necrolysis (TEN) o frost bite o third degree burns The Ross Tilley Burn Centre at Sunnybrook Health Sciences Centre is the consulting burn centre for the Teleburn Program. Any site in Ontario can refer to Teleburn, provided the referral criteria are met and the protocol followed. To access Teleburn: • Contact CritiCall Ontario at 1-800-668-HELP (4357) and ask for a teleburn consult. • Provide your location, site and video system number to the consultant at the time of the initial phone consult. • Complete and fax a “Billing Information for Teleburn Consultants” form at the conclusion of the consult. Teleburn resource materials, including billing forms and a video message from Teleburn Program Lead Dr. Marc Jeschke are available in the Emergency Services folder of the Member Resource [Library at ](Library at www.otn.ca)[ www.otn.ca](Library at www.otn.ca).

FAQs

What does the Sunnybrook Teleburn Program provide?

It provides virtual access to burn specialists for urgent/emergent assessment and treatment via live two-way videoconferencing. It also supports follow-up when required.

What types of burn injuries qualify for referral?

Referral criteria include electrical burns, chemical burns, suspected Stevens-Johnson Syndrome (SJS)/Toxic Epidermal Necrolysis (TEN), frost bite, and third degree burns.

How can a referring site access Teleburn consults?

Contact CritiCall Ontario at 1-800-668-HELP (4357) and request a teleburn consult, then provide location, site, and video system number. Complete and fax the “Billing Information for Teleburn Consultants” form after the consult.

Oct 5, 2026

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