Strategic Management in Achieving Service Standards at the Center for Community Learning Activities (PKBM) - Article

Oct 15, 2026

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Study analyzes how service standards are achieved at Community Learning Activities centers (PKBM). The research asks: (1) how PKBM formulation strategies improve service quality, (2) how implementation strategies improve quality, and (3) what strategies sustain improvement. A qualitative case study design uses interviews, observation, and documentation, with data reduction, presentation, and conclusion. Findings show service quality gains through strategic management: expanding outreach, developing facilities, strengthening learning plus life skills, and adding programs such as reading parks and homeschooling.

LanguageEnglish

CategoryResearch & Report

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Pages12

Reading Time30 min

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Table 1: Data of School Drop Outs for SD, SMP, and SLA (2017-2018)

Asian Journal of Contemporary Education ISSN(e): 2617-1252 DOI: 10.18488/journal.137.2020 .41.57.68 Vol. 4, No. 1, 57-68. © 2020 AESS Publications. All Rights Reserved. [URL:](URL: www.aessweb.com)[ ](URL: www.aessweb.com)[www.aessweb.com](URL: www.aessweb.com) STRATEGIC MANAGEMENT IN ACHIEVING SERVICE STANDARDS AT THE CENTER FOR COMMUNITY LEARNING ACTIVITIES (PKBM) Diah Mutiara1+ MasyitohKoesmawan2 1,2Muhammadiyah University, Jakarta, Indonesia. (+ Corresponding author) ABSTRACT Article History Received: 25 March 2020 Revised: 28 April 2020 Accepted: 1 June 2020 Published: 12 June 2020 Keywords Strategic management Standard quality Community learning center. This study aims to analyze the achievement of service standard at the Center for Community Learning Activities (PKBM) . The focus of this research is: (1) What is the Community Learning Center formulation strategy in improving service quality? (2) What is the Community Learning Center implementation strategy in improving service quality? (3) What is the Community Learning Center strategy in improving service quality? In this study, the researcher used a qualitative approach with a case study design. Data collection is done by interview, observation, and documentation. Data were analyzed using data reduction techniques, followed by data presentation, and concluding. The results of research at Community Learning Center MitraBuruh Nusantara are through strategic management, Community Learning Center can improve the quality of learning services by expanding outreach not only with workers or factory employees but also with students at school age. The results of research in Community Learning Center Negeri 35 are through strategic management Community Learning Center Negeri 35 can improve the service quality through developing supporting facilities that continue to develop, develop learning plus life skills and skills so that it directly reaches two Community Learning Center service functions namely the learning function and the community empowerment function. The results of research at Faradika's Community Learning Center are through Faradika's Community Learning Center strategic management that can improve service quality by developing other programs besides Package A, B, C programs such as reading parks, homeschooling, and unstructured skills courses. Contribution/ Originality: This study contributes to the existing literature by analyzing the achievement of service standard at the Center for Community Learning Activities (PKBM) . 1. INTRODUCTION Education is essentially a process of maturation of quality of life. Through this process, it is expected that humans can understand the meaning and nature of life are, as well as for what and how to perform the tasks of life and life correctly. That's why the focus of education is directed at the formation of superior personalities by focusing on the maturation process of the quality of logic, heart, morals, and faith. The peak of education is the achievement of the point of perfection of the quality of life. The population in Indonesia in 2019 will reach 266.91 million. By gender, the number consists of 134 million men and 132.89 million women. Indonesia is currently enjoying a demographic bonus period where the number of productive age population is more than non-productive age, which is more than 68% of the total population. The population of the age group 0-14 years (children age) reaches 66.17 million people or around 24.8% of the total population. Then the population of the age group 15-64 years (productive age) is 183.36 million people or 68.7% and the age group of more than 65 years (non-productive age) amounting to 17.37 million people or 6.51% of the total population. To achieve the goal of education from year to year, among the problems faced by the education sector in Indonesia is that not all Indonesian citizens can formally take education. Besides, there are still many studen

FAQs

What does the study investigate about PKBM service standards?

The study examines the achievement of service standards at the Center for Community Learning Activities (PKBM) and how service quality can be improved through strategy.

How is the research conducted?

A qualitative case study approach is used, collecting data through interviews, observation, and documentation, followed by data reduction, data presentation, and conclusion.

What strategies do the PKBM cases use to improve service quality?

The findings report strategic management actions such as expanding outreach, developing supporting facilities, building learning plus life skills, and offering additional programs like reading parks, homeschooling, and unstructured skills courses.

Oct 15, 2026

Uploaded by Dipper