Standard Terms and Conditions (RDTC) - ad-hoc and non-managed IT services

Aug 27, 2026

Upload by Rhys

Standard Terms and Conditions (RDTC) define how RedDoor IT Ltd provides ad-hoc, project-based, break/fix and other non-managed services when no Managed IT Services Agreement is in force. The terms set scope and confirm the absence of managed-service obligations such as service levels and proactive monitoring. They allocate responsibilities for access safety, customer data and equipment risk, legal compliance and indemnities, and specify invoicing, suspension for non-payment, interest, and advance/pro-forma payment. They also address termination, subcontracting, limitation of liability, force majeure, IP ownership, data protection via a DPA, third-party rights exclusion, and governing law in England and Wales.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages1

Reading Time3 min

AccessFree to download

Application of These Terms

Definitions

Nature of Services

RedDoor Obligations

Customer Obligations

Charges and Payment

Termination (Non-MSA Customers)

Sub-Contracting

Limitation of Liability

Force Majeure

Intellectual Property

Data Protection

Third Party Rights

Governing Law

Standard Terms and Conditions (RDTC) 1. Application of These Terms 1.1 These Standard Terms and Conditions (“RDTC”) apply only where no Managed IT Services Agreement (MSA) is in force between RedDoor IT Ltd (“RedDoor”) and the Customer. 1.2 Where an MSA is entered into, the MSA shall take precedence. 1.3 These RDTC govern ad-hoc, project-based, break/fix, or other non-managed services provided by RedDoor. 2. Definitions “RedDoor” means RedDoor IT Ltd and its employees, agents, suppliers, and subcontractors. “Services” means the works carried out by RedDoor on an ad-hocor non-managed basis. 3. Nature of Services 3.1 Services provided under these RDTC do not constitute managed services. 3.2 No service levels, proactive monitoring, preventative maintenance, or guaranteed response times apply unless expressly agreed in writing. 4. RedDoor Obligations 4.1 RedDoor shall carry out the Services with reasonable skill and care. 4.2 All other warranties, conditions, or representations, whether express or implied, are fully excluded permitted by law. 4.3 RedDoor gives no warranty in respect of third-party goods, software, or services. 5. Customer Obligations 5.1 The Customer shall provide safe, uninterrupted access to systems and premises where Services are to be performed. 5.2 All customer equipment and data remain at the Customer’s risk and must be adequately insured. 5.3 The Customer shall comply with all applicable laws and indemnify RedDoor for losses arising from non-compliance. 6. Charges and Payment 6.1 Invoices are payable in accordance with the payment terms stated on the invoice. 6.2 Where payment is overdue, RedDoor may immediately suspend Services without liability. 6.3 RedDoor may charge interest on overdue amounts at eight percent (8%) above the Bank of England base rate. 6.4 RedDoor may require payment in advance or on a pro-forma basis. 6.5 Third-Party Licence Commitments Where the Customer orders software licences, subscriptions, or cloud services supplied by a third-party vendor (including but not limited to Microsoft), the Customer acknowledges that such licences may be subject to minimum commitment periods, advance payment requirements, or price changes imposed by the vendor. RedDoor acts as a reseller and administrator of such licences only. The Customer remains responsible for all charges arising from vendor-imposed commitments, including charges that continue after termination of Services or where no Managed IT Services Agreement is in force. 7. Termination (Non-MSA Customers) 7.1 This clause applies only where Services are provided without a signed Master Services Agreement (MSA) . 7.2 Subject to any agreed minimum term specified in a Schedule or Order, either party may terminate the affected Services by giving not less than three (3) months’written notice. 7.3 Termination under this clause shall not affect: (a) any accrued rights or liabilities; (b) any charges due in respect of Services provided up to the effective termination date; (c) any third-party licence or subscription commitments which remain payable for their contracted term. 7.4 RedDoor IT reserves the right to suspend or terminate Services immediately in the event of material breach, insolvency, or non-payment in accordance with these Terms. 8. Sub-Contracting RedDoor may sub-contract any part of the Services. This may include the use of third-party processors in accordance with the Data Processing Agreement. 9. Limitation of Liability 9.1 RedDoor shall not be liable for any loss of profit, loss of business, loss of revenue, loss of data, or any indirect or consequential loss. 9.2 Subject to Clause 9.1 and except in respect of liability which cannot lawfully be limited or excluded, RedDoor’s total aggregate liability arising out of or in connection with the specific Services, project, quotation, order, or block hours engagement giving rise to the claim, whether in contract,

FAQs

When do the Standard Terms and Conditions (RDTC) apply?

RDTC apply only when no Managed IT Services Agreement (MSA) is in force between RedDoor and the Customer. If an MSA exists, the MSA takes precedence.

What service levels or proactive monitoring are included under RDTC?

No service levels, proactive monitoring, preventative maintenance, or guaranteed response times apply unless expressly agreed in writing.

What happens if the Customer’s payment is overdue?

RedDoor may immediately suspend Services without liability and may charge interest on overdue amounts at eight percent (8%) above the Bank of England base rate. RedDoor may also require payment in advance or on a pro-forma basis.

Aug 27, 2026

Upload by Rhys