Rockshox Manual Tecnico - Warranty and Service Information

Nov 4, 2026

Uploaded by asda1da

RockShox suspension warranty coverage defines a two-year period from original purchase for SRAM components, limited to the original owner and requiring claims through the retailer with proof of purchase. The warranty is subject to local law and includes specific exclusions for incorrect installation, modifications, altered serial/production codes, crash or misuse damage, and normal wear and tear. It also recommends qualified service, proper recycling of suspension fluid, and points readers to spare parts and technical updates online.

LanguageEnglish

CategoryTechnology

FormatPDF

Pages82

Reading Time3 h 27 min

AccessFree to download

Front suspension service - Getting started

Front suspension technology and oil volumes (all forks)

Front suspension tools needed for service (all forks)

Front suspension torque tightening values (all forks)

Lower leg - removal

2009 (english) technicalpamrt \# G0nua00000000032 sram corporation warranty ExtEnt of LimitEd warranty SRAM warrants its products to be free from defects in materials or workmanship for a period of two years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the SRAM component was purchased. Original proof of purchase is required. LocaL Law This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state (USA), from province to province (Canada), and from country to country elsewhere in the world. To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For example, some states in the United States of America, as well as some governments outside of the United States (including provinces in Canada) may: a. Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e. g. United Kingdom) . b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations. Limitations of LiabiLity To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, In no event shall SRAM or its third-party suppliers be liable for direct, indirect, special, incidental, or consequential damages. Limitations of warranty • This warranty does not apply to products that have been incorrectly installed and/or adjusted according to the respective SRAM technical installation manual. The SRAM user manuals can be found online [at www.sram. com](at www.sram. com), [www.rockshox. com or www.avidbike. com](www.rockshox. com or www.avidbike. com). • This warranty does not apply when the product has been modified. • This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed. • This warranty does not apply to damage to the product caused by a crash, impact, abuse of the product, non-compliance with manufacturer’s specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design. • This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to SRAM recommendations and/or riding or installation in conditions or applications other than recommended. ExampLEs of wEar and tEar: Dust seals/Bushings/Air sealing o-rings/Glide rings/Rubber moving parts/Foam rings/Rear shock mounting hardware and main seals/Stripped threads and bolts (aluminum, titanium, magnesium or steel)/Upper tubes (stanchions)/Brake sleeves/Brake pads/Chains/Sprockets/Cassettes/Shifter and brake cables (inner and outer)/Handlebar grips/Shifter grips/Jockey wheels/Disc brake rotors/Wheel braking surfaces/Bottomout pads/Bearings/Pawls/Transmission gears/Tools • This warranty shall not cover damages caused by the use of parts of different manufacturers. • This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorized by SRAM for use with SRAM components. • This warranty shall not cover damages resulting from commercial (rental) use. rockshox suspEnsion sErvicE We recommend that you have your RockShox suspension serviced by a qualified bicycle mechanic. Servicing RockShox suspension requires knowledge of suspension components as well as the special tools and fluids used for service. Used suspension fluid should be recycled or disposed of in accordance to local and federal regulations. NEVER pour suspension fluid down a sewage or drainage system or into the groun

FAQs

How long does the SRAM/RockShox warranty last, and who is it for?

The warranty lasts two years after the original purchase and applies only to the original owner. It is not transferable.

Where must warranty claims be submitted?

Warranty claims must be made through the retailer where the bicycle or SRAM component was purchased, and original proof of purchase is required.

What situations are excluded from warranty coverage?

Coverage does not apply to incorrect installation or adjustment, product modifications, altered or removed serial/production codes, crash or abuse damage, and normal wear and tear. It also excludes damages from using incompatible or non-authorized parts and from commercial rental use.

Nov 4, 2026

Uploaded by asda1da