QualityGuard™ Service Contracts - Calibration and Bumper-to-Bumper (B2B) Warranty

Sep 27, 2026

QualityGuard™ Service Contracts from TSI protect instrument performance and data accuracy by ensuring proper cleaning, calibration, repair, and peak operation. The document explains how calibration contracts differ from bumper-to-bumper (B2B) extended warranty coverage, including annual factory calibration, repair services, contract validity after purchase, and available multi-year terms. It also lists key exclusions for consumable parts and highlights fixed upfront costs, optimal performance, updates, ISO 9001:2015 quality system, and technical expertise.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages4

Reading Time10 min

AccessFree to download

What is a Calibration Contract?

Warranty vs. Calibration Contract

What Does a TSI Calibration Contract Cover?

What is a Bumper-To-Bumper (B2B) Extended Warranty Contract?

Difference from a Calibration Contract

Coverage scope and exclusions

Why Do I Need a TSI® Service Contract?

Protect Your Investment QualityGuard™ Service Contracts QualityGuard™ Service Contracts TSI’s comprehensive line of instruments set the standard for reliability and accuracy. Protect your investment now and in the future with a TSI® QualityGuard™ Calibration or Bumper-to Bumper (B2B) Warranty Contracts. At TSI® we understand that data quality problems and downtime can seriously impact your work. TSI QualityGuard™ Calibration and B2B Warranty Contracts are designed to ensure your instruments are properly cleaned, calibrated, repaired and are operating at peak performance. What is a Calibration Contract? Is it the Same Thing as a Warranty? A warranty merely protects the buyer against defects in materials and workmanship. The TSI® Calibration Contract expands on the warranty coverage benefit by providing annual factory calibration. TSI Calibration Contracts are available in two-year, three-year and five-year terms. Contract becomes valid for use 30 days after purchase. See matrix chart for further QualityGuard™ Calibration Contract details. What is a Bumper-To-Bumper (B2B) Extended Warranty Contract? How is it different from a Calibration Contract? The B2B Warranty Contract protects the buyer against defects in materials and workmanship for an extended period beyond the instrument’s base warranty period. It expands the coverage benefit by providing both annual factory calibration and repair services throughout the extended warranty period. TSI B2B Warranty Contracts are available in three-year and five-year terms. Contract becomes valid for use 30 days after purchase. See matrix chart for further QualityGuard™ B2B Warranty Contract details. Bumper-To Bumper (B2B) Extended Warranty Contracts do not include replacement past base warranty period for these consumable parts ▪ Batteries (internal or external) ▪ Pumps (internal or external pump module pumps) ▪ Carry Cases Standard Warranty + 2 year contract term + Standard with new equipment + Comprehensive TSI performed repair 2 Year Contract Term Repairs (years 1 and 2) Calibrations (years 1 and 2) Unlimited for defects in materials and workmanship No coverage, purchase separately QualityGuard™ Calibration Contract + 2, 3 or 5 year contract term + Available for new or presently owned equipment + Comprehensive TSI performed repair and calibration 2 Year Contract Term Repairs (years 1 and 2) Calibrations (years 1 and 2) Unlimited for defects in materials and workmanship (as provided for under standard warranty) Maximum of 2 during contract term 3 or 5* Year Contract Term QualityGuard™ Bumper-To-Bumper Warranty + 3 or 5 year contract term + Available for new or newly upgraded equipment + Comprehensive TSI performed repair and calibration 3 Year Contract Term Repairs (years 1, 2 and 3) Calibrations (years 1, 2 and 3) Unlimited for defects in materials and workmanship Maximum of 3 during contract term 5* Year Contract Term Repairs (years 1 and 2) Unlimited for defects in materials and workmanship (as provided for under standard warranty) Repairs (years 1, 2, 3, 4 and 5) Unlimited for defects in materials and workmanship Repairs (years 3, 4 or 5) Calibrations (years 1, 2, 3, 4 and 5) No coverage Maximum of 3 or 5 during contract term Calibrations (years 1, 2, 3, 4 and 5) Maximum of 5 during contract term Non-transferrable by serial \# and/or customer. As found inspection testing/report. Technical support via phone or email. Factory repair service based on comprehensive inspection and failure analysis. * 5 year contracts include Fast Trak (expedited) service. * 5 year contracts include Fast Trak (expedited) service. Protect Your Data Accuracy Why Do I Need aTSI® Service Contract? ▪ Upfront Fixed Costs. Budgeting made simple. No need to procure additional funding for annual calibration and repairs. A TSI® Calibration or B2B Warranty Contract guarantees your costs are

FAQs

What does a TSI QualityGuard™ Calibration Contract provide?

It expands warranty coverage by providing annual factory calibration in addition to comprehensive repair service. Terms are available for two-year, three-year, and five-year options.

How is a Bumper-to-Bumper (B2B) extended warranty contract different from a calibration contract?

A B2B warranty extends protection beyond the instrument’s base warranty and includes both annual factory calibration and repair services throughout the extended period. Calibration coverage is built into the extended warranty timeline.

When does the contract become valid after purchase?

The contract becomes valid for use 30 days after purchase, and it is subject to the stated coverage terms during the contract period.

Sep 27, 2026

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