Q1 2023 Retailer Technical Training Requirements - Technical Training - Service Manager Bulletin 00-053

Oct 2, 2026

Q1 2023 retailer technical training requirements specify completion expectations for Volvo service technicians across G0-Quality, G1-Certified, G1D-Certified Diagnostic, G2-Master, and an Expert level path under review. The bulletin sets due date guidance, enrollment change procedures, and limits for Service Technician Apprentices. It also defines EV/diagnostic prerequisites, online end-of-course assessments with two attempts, and dress attire and safety rules for training centers, plus no-show fee and training cancellation lead times.

LanguageEnglish

CategoryExam

FormatPDF

Pages6

Reading Time15 min

AccessFree to download

Q1 2023 Retailer Technical Training Requirements

Training due date and compliance scope

Certification levels and completion percentages

Fast Track to Quality Certification

Enrollment changes, prerequisites, and assessment rules

Attire, safety requirements, and no-show fee

| Service and Parts Business | | | | | | --- | --- | --- | --- | --- | | Service Manager Bulletin | | | | | | TITLE:
Q1 2023 Retailer Technical Training Requirements | | | | | | GROUP:
00 | NO:
053 | ISSUING DEPARTMENT:
Technical Training | CAR MARKET: United States and Canada | | | REVISIONS: | | | ISSUE DATE:
2022-12-06 | STATUS DATE:
2022-12-06 | | | | | Page 1 of 6 | | “Right first time in Time” Q1 2023 RETAILER TECHNICAL TRAINING REQUIREMENTS: Please note: The due date for training requirements is Tuesday, March 14th at 7 p.m. EST To comply with Volvo Technical Training Standards and Volvo Car USA LLC Operating Standards a retailer must maintain the following: • G0-Quality Level – - 100% of technicians must complete G0-Quality Web-Based Training (WBT) courses - 80% of technicians must complete ALL G0-Quality Instructor Led Training (ILT) courses • G1-Certified Level – - 70% of technicians must complete G1-Certified web-based courses - 65% of technicians must complete all of the following instructor-led courses: G1-ILT-ELVT-20, G1-ILT-EREP-20, G1-ILT-PROC-20 - 40% of technicians must complete all of the following instructor-led courses: G1-ILT-EFT2-22 and G1-ILT-ASMT-22 • G1D-Certified Diagnostic Level – - 50% of technicians must complete G1-Certified web-based courses - 30% of technicians must complete G1D instructor led courses G1D-ILT-TECH-20: ▪ Note: this was previously course code G1-ILT-TECH-20 and completions or equivalencies are carried forward to this new course code Produced and printed in the USA and available as an electronic document. © 2022 VOLVO CAR USA, LLC Service Manager Bulletin 00-053 • G2-Master Level – - 20% of technicians must complete G2-Master web-based courses and G2-ILT-PHEV-21: PHEV Battery Repair - G2-WBT-LRPH-22: LR PHEV-High Voltage Battery (required for AEVTcertification beginning Q42022. Pre-requisite course: G2-ILT-PHEV-21) • Expert Level – All Expert approvals are frozen as the level is currently under review. We look forward to launching a new Expert path soon. • Maintenance Rating – Service Technician Apprentices (008): This rating does not count toward retailer meeting certification and does not require Instructor-led Training (ILT) . To achieve this rating, all required web-based courses must be successfully completed. a) A maximum of two (2) Service Technician Apprentices (008) to every five (5) Service Technicians\Working Shop Foremen is allowed. b) Retailers with less than five (5) Service Technicians\Working Shop Foremen are allowed one (1) Service Technician Apprentice. Reminders: • All requests for changes to Auto-Enrollments must be made using the Technical Training Enrollment Change Request Form. Note, you must be logged into Volvo Cars Portal (VCP) using your CDSID to have access to the form. • For 2022, a technician’s working status is the greater of their Q4 2020 or current quarter certification achievement. • To perform any warranty repairs on PHEV or BEV vehicles, a technician must have credit for, G1-ILT-ELVT-21: Electric Vehicle Technician. This EVT individual certification status is reflected on the Retailer Technical Training Report (RTTR) . • For details on Electric Vehicle Technician designations please refer to SMB-00-020: Electric Vehicle Technician Designations • Instructor-led Post Course Assessments: Instructor-led technical training courses now have an online End-Of-Course assessment. Technicians will have two attempts and must pass the assessment with an 80% or greater. Technicians who do not pass the assessment after two attempts must retake the course. • Dress Attire: While attending Volvo technical training, the training center should be considered a professional work environment. Appropriate dress is required. This means a shirt, long pants, and shoes must be worn while attending a technical training session. Work clothes from other automotive brands

FAQs

What is the due date for Q1 2023 training requirements?

The due date is Tuesday, March 14th at 7 p.m. EST.

What are the required completion targets for G0-Quality and G1-Certified?

G0-Quality requires 100% of technicians complete G0-Quality WBT, and 80% complete all G0-Quality ILT courses. G1-Certified requires 70% complete G1-certified web-based courses, 65% complete specified G1 ILT courses, and 40% complete the listed additional G1 ILT courses.

How do instructor-led post course assessments work?

Instructor-led technical training courses now have an online end-of-course assessment. Technicians get two attempts and must pass with 80% or greater; if they do not pass after two attempts, they must retake the course.

Oct 2, 2026

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