Public Safety Telecommunicator Critical Incident Stress Debriefing Program - APCO ANS 1.119.1-2021

Sep 4, 2026

Uploaded by Himbo

Program-level guidance for providing Critical Incident Stress Debriefing to public safety telecommunicators, aligned to APCO ANS 1.119.1-2021. The document outlines agency responsibilities, CISD/CISM event management, and training procedures for a CISD team, including scope, context, team membership, and critical incident assessment. It also defines CISD/CISM team responsibilities, regional team development and procedures, and related terminology through acronyms, glossary, and acknowledgements to support consistent implementation and readiness.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages35

Reading Time1 h 28 min

AccessFree to download

FOREWORD

EXECUTIVE SUMMARY

1 AGENCY RESPONSIBILITIES

1.1 Scope

1.2 Agency Responsibilities

2 CISD/CISM EVENT MANAGEMENT

2.1 Scope

2.2 Context for Training

2.3 Pre-Incident Management

2.4 Peer & Family Support

2.5 Event Occurrence

2.6 Recognition of Stressors in Staff

3 TRAINING PROCEDURES FOR CISD TEAM

3.1 Scope

3.2 Context for Training

3.3 Team Membership

4 CISD/CISM TEAM RESPONSIBILITIES

4.1 Scope

4.2 Context of Training

4.3 Critical Incident Assessment – CISD/CISM Situations

5 REGIONAL CISD/CISM TEAM DEVELOPMENT & PROCEDURES

5.1 Scope

5.2 Context for Training

5.3 Establishment of Regional CISD/CISM Team

5.4 Member Selection

6 ACRONYMS

7 GLOSSARY

8 ACKNOWLEDGEMENTS & RESOURCES

9 APCO STANDARDS DEVELOPMENT COMMITTEE

10 NOTES

Public Safety Telecommunicator Critical Incident Stress Debriefing Program APCO ANS 1.119.1-2021 22 TABLE OF CONTENTS FOREWORD............................................................................................................................................. 3 EXECUTIVE SUMMARY ............................................................................................................................... 5 1 AGENCY RESPONSIBILITIES ........................................................................................................... 6 1.1 Scope ............................................................................................................................................. 6 1.2 Agency Responsibilities ................................................................................................................. 6 2 CISD/CISM EVENT MANAGEMENT...................................................................................................... 9 2.1 Scope ............................................................................................................................................. 9 2.2 Context for Training ...................................................................................................................... 9 2.3 Pre-Incident Management ............................................................................................................ 9 2.4 Peer & Family Support ................................................................................................................ 11 2.5 Event Occurrence ........................................................................................................................ 12 2.6 Recognition of Stressors in Staff ................................................................................................. 14 3 TRAINING PROCEDURES FOR CISD TEAM ............................................................................................. 16 3.1 Scope ........................................................................................................................................... 16 3.2 Context for Training .................................................................................................................... 16 3.3 Team Membership ...................................................................................................................... 16 4 CISD/CISM TEAM RESPONSIBILITIES.................................................................................................. 20 4.1 Scope ........................................................................................................................................... 20 4.2 Context of Training...................................................................................................................... 20 4.3 Critical Incident Assessment – CISD/CISM Situations ................................................................. 20 5 REGIONAL CISD/CISM TEAM DEVELOPMENT & PROCEDURES ................................................................. 24 5.1 Scope ........................................................................................................................................... 24 5.2 Context for Training .................................................................................................................... 24 5.3 Establishment of Regional CISD/CISM Team .............................................................................. 24 5.4 Member Selection ....................................................................................................................... 25 6 ACRONYMS ................................................................................................................................... 28 7 GLOSSARY ...............................................................................................................

FAQs

What does the program cover regarding CISD/CISM event management?

It provides an approach to CISD/CISM event management, including pre-incident management, peer and family support, event occurrence, and recognizing stressors in staff.

What training procedures are specified for a CISD team?

The document defines the scope and context for training and describes team membership for CISD teams, supporting structured preparation and readiness.

How are regional CISD/CISM teams developed and staffed?

It outlines regional team development and procedures, including the establishment of regional CISD/CISM teams and member selection processes.

Sep 4, 2026

Uploaded by Himbo