Process Management in Education How to Design Measure Deploy and Improve Educational Processes

Jul 6, 2026

Process Management in Education presents a practical framework for designing, measuring, deploying, and improving educational processes. The book explains what a process is, why process management is crucial in school settings, and how variation affects performance. It introduces process management roles, key activities, and a set of diagnostic questions. Guidance includes essential quality tools such as flowcharting and statistical process control (SPC), supported by worked examples that connect theory to classroom and district improvement.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages120

Reading Time5 h 2 min

Preface

Acknowledgments

Part One: What Is a Process?

Definition of a Process

Why Is Process Management So Important?

Why Process Management Has Been Neglected in Education

Process Variation Is the Issue

Processes Exhibit Two Types of Behavior

Understanding How Processes Work

Part Two: Process Management

What Is Process Management?

Process Manager

Process Design

Process Measurement

Process Deployment

Process Improvement

Flowcharting

Statistical Process Control (SPC)

Process Management in Education (This page intentionally left blank) Also available from ASQ Quality Press: Stakeholder-Driven Strategic Planning in Education: A Practical Guide for Developing and Deploying Successful Long-Range Plans Robert W. Ewy Charting Your Course: Lessons Learned During the Journey Toward Performance Excellence Robert W. Ewy and John G. Conyers Running All the Red Lights: A Journey of Systemwide Educational Reform Terry Holliday and Brenda Clark ASQ Education School Self-Assessment Guide to Performance Excellence: Aligning Your School and School District with the Malcolm Baldrige Education Criteria for Performance Excellence Peter G. LaBonte, ASQ Improving Student Learning: Applying Deming’s Quality Principles in the Classroom, Second Edition Lee Jenkins Claire Anne and the Talking Hat Barbara A. Cleary Living on the Edge of Chaos: Leading Schools into the Global Age, Second Edition Karolyn J. Snyder, Michele Acker-Hocevar, Kristen M. Snyder Thinking Tools for Kids: An Activity Book for Classroom Learning, Revised Edition Sally J. Duncan and Barbara A. Cleary Permission to Forget: And Nine Other Root Causes of America’s Frustration with Education Lee Jenkins Transformation to Performance Excellence: Baldrige Education Leaders Speak Out Sandra Cokeley, Margaret A. Byrnes, Geri Markley, and Suzanne Keely, editors The Quality Rubric: A Systematic Approach for Implementing Quality Principles and Tools in Classrooms and Schools Steve Benjamin Boot Camp for Leaders in K–12 Education: Continuous Improvement Lee Jenkins, Lloyd O. Roettger, and Caroline Roettger The Principal’s Leadership Counts!: Launch a Baldrige-Based Quality School Margaret A. Byrnes with Jeanne C. Baxter There Is Another Way!: Launch a Baldrige-Based Quality Classroom Margaret A. Byrnes with Jeanne C. Baxter To request a complimentary catalog of ASQ Quality Press publications, call 800-248-1946, or visit our Web site at [http://www.asq.org/quality-press](http://www.asq.org/quality-press). (This page intentionally left blank) Process Management in Education How to Design, Measure, Deploy, and Improve Educational Processes Robert W. Ewy and Henry A. Gmitro ASQ Quality Press Milwaukee, Wisconsin American Society for Quality, Quality Press, Milwaukee 53203 © 2010 by ASQ All rights reserved. Published 2009 Printed in the United States of America 15 14 13 12 11 10 09 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Ewy, Robert, 1940– Process management in education : how to design, measure, deploy, and improve educational processes / Robert W. Ewy and Henry A. Gmitro. [p. cm](p. cm). Includes bibliographical references and index. ISBN 978-0-87389-757-0 (soft cover : alk. paper) 1. School management and organization—United States. I. Gmitro, Henry A. II. Title. LB2805.E93 2009 371.2'07—dc22 2009042937 ISBN: 978-0-87389-757-0 No part of this book may be reproduced in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Publisher: William A. Tony Acquisitions Editor: Matt T. Meinholz Project Editor: Paul O’Mara Production Administrator: Randall Benson ASQ Mission: The American Society for Quality advances individual, organizational, and community excellence worldwide through learning, quality improvement, and knowledge exchange. Attention Bookstores, Wholesalers, Schools, and Corporations: ASQ Quality Press books, videotapes, audiotapes, and software are available at quantity discounts with bulk purchases for business, educational, or instructional use. For information, please contact ASQ Quality Press at 800-248-1946, or write to ASQ Quality Press, P.O. Box 3005, Milwaukee, WI 53201-3005. To place orders or to request a free copy of the ASQ Quality Press Publications Catalog, including ASQ membership information, call 800-248-1946. Visit our Web site [at w

FAQs

What does the book mean by “process” in an educational context?

A process is treated as a repeatable set of activities that produces outcomes. The text links processes to how variation occurs and how performance can be understood and managed.

Why does the book emphasize process management in education?

It explains that process management is important because educational results are influenced by process design and variation. The book also discusses why process management has historically been neglected in education.

Which quality tools are central for a process manager?

Flowcharting and statistical process control (SPC) are presented as two major quality tools that process managers must master, enabling analysis and improvement of how processes work.

Jul 6, 2026

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