President and CEO Report to the Board and Community April 2018 - Deliver Excellent Care Experiences and Outcomes

Oct 5, 2026

April 2018 President and CEO report to the board and community outlining LHSC priorities in patient-centered care. Highlights include recruiting patient and family advisors, completing a mental health transitions of care program project with defined objectives, and reporting outcomes such as assessments and discharges. Updates cover new dedicated mental health beds, a trauma referral process one-number change to reduce calls and improve access, and an ongoing quality improvement direction for system-wide care.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages8

Reading Time20 min

AccessFree to download

Patient and Family Advisors Recruitment

Mental Health Adult Transitions of Care Program Project

Mental Health Beds Update

Trauma Program - One Number Change

Working Together to Serve Others - Quality Improvement Plan

PRESIDENT AND CEO REPORT TO THE BOARD AND COMMUNITY APRIL 2018 DELIVER EXCELLENT CARE EXPERIENCES AND OUTCOMES LHSC IS RECRUITING PATIENT AND FAMILY ADVISORS At LHSC, patients and families are at the heart of everything we do. It is our commitment to work together to continuously improve care experiences. We are actively recruiting patient and family advisors to be part of making the patient experience at LHSC the best it can be. We encourage staff and physicians, in the process of care and at discharge, to invite patients and family members to become involved as advisors. For more information, see Patient Family Advisors Recruitment. MENTAL HEALTH ADULT TRANSITIONS OF CARE PROGRAM PROJECT The London Health Sciences Centre (LHSC) and Canadian Mental Health Association (CMHA) Transitions of Care Program project is complete as of March 30, 2018. This project was a South West Local Health Integration Network (SW LHIN) initiative that resulted from a successful proposal to the Ministry of Health and Long-Term Care (MOHLTC) for one-time funding from October 15, 2017 to March 31, 2018, to reduce the volume of complex, long stay patients waiting on the LHSC Adult Mental Health Inpatient Unit. Key objectives of the project were: o to develop a Transition Care team at the London Health Sciences Centre (LHSC) to coordinate patient transitions from acute mental health to the appropriate tertiary mental health (Parkwood Institute) or community settings; o to create a new 5-bed short-term stay Transitional Supportive Housing Site in the community; o to improve patient experiences for individuals with mental health needs and their families; and o to evaluate the impact of the Program. The LHSC Transitions Team assessed a total of 108 patients with complex discharge needs and discharged 60 of these patients to the community or the CMHA transitional beds. The most common barriers to discharge for the patients cared for by the LHSC Transitions Team were financial, housing and medical issues. The London Health Sciences Centre (LHSC) and Canadian Mental Health Association (CMHA) Transitions of Care Program project is complete as of March 30, 2018. This project was a South West Local Health Integration Network (SW LHIN) initiative that resulted from a successful proposal to the Ministry of Health and Long-Term Care (MOHLTC) for one-time funding from October 15, 2017 to March 31, 2018, to reduce the volume of complex, long stay patients waiting on the LHSC Adult Mental Health Inpatient Unit. Key objectives of the project were: COMPASSION 􀂋 TEAMWORK 􀂋 CURIOUSITY 􀂋 ACCOUNTABILITY o to develop a Transition Care team at the London Health Sciences Centre (LHSC) to coordinate patient transitions from acute mental health to the appropriate tertiary mental health (Parkwood Institute) or community settings; o to create a new 5-bed short-term stay Transitional Supportive Housing Site in the community; o to improve patient experiences for individuals with mental health needs and their families; and o to evaluate the impact of the Program. The LHSC Transitions Team assessed a total of 108 patients with complex discharge needs and discharged 60 of these patients to the community or the CMHA transitional beds. The most common barriers to discharge for the patients cared for by the LHSC Transitions Team were financial, housing and medical issues. The lessons learned from the project will be incorporated as best as possible into hospital and community planning to support patients in transitioning to the community. MENTAL HEALTH BEDS UPDATE In March 2017, LHSC submitted a proposal to the South West Local Health Integration Network requesting base funding to increase mental health acute care capacity for the Adult Inpatient Mental Health Care Program. On October 23, 2017, the Ontario Ministry of Health and LongTerm Care announced that LHSC would receive funding for 24 dedicated Mental Health beds for Adult Inpatients at V

FAQs

What is the purpose of recruiting patient and family advisors in LHSC?

LHSC recruits patient and family advisors to continuously improve care experiences. Staff and physicians are encouraged to invite patients and families to participate as advisors, including during the process of care and at discharge.

What were the key objectives and results of the Transitions of Care Program project?

The project focused on creating a transition care team, establishing a 5-bed transitional supportive housing site, improving experiences for individuals and families, and evaluating impact. The LHSC transitions team assessed 108 patients and discharged 60 to the community or CMHA transitional beds.

What changed in the Trauma Program referral process in April 2018?

Trauma Program leadership eliminated one number from the referral process to reduce multiple calls, improve timely response and access, and reduce communication transitions. Email and switchboard updates were provided, and a revised machine message was implemented before the April 3 go-live date.

Oct 5, 2026

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