Preparing the Home and Community Based Workforce for Remote Monitoring Technology - Lessons From a Qualitative Study

Sep 28, 2026

Uploaded by Theodore

Remote monitoring technology supported care coordination among community-dwelling older adults during and after the COVID-19 pandemic, but implementation remains constrained by professionals’ ageist assumptions and the persistent digital divide. A qualitative descriptive study used multi-perspective interviews (N=34; 7 triads) with older adults, informal caregivers, and home-and-community-based service providers. Results showed shared agreement on benefits for care coordination, while ageist beliefs often limited provider introduction of remote monitoring. Findings guide workforce development to prepare HCBS providers for remote monitoring as a delivery model.

LanguageEnglish

CategoryHealthcare

FormatPDF

Pages2

Reading Time5 min

AccessFree to download

Background

Study Design and Participants

Multi-perspective interviews (N=34; 7 triads)

Findings

Shared perceived benefits

Barriers from ageist beliefs

Implications for workforce development

646 Innovation in Aging, 2025, Vol. 9, No. S2 Abstract citation ID: igaf122.2210 PREPARING THE HOME AND COMMUNITY BASED WORKFORCE FOR REMOTE MONITORING TECHNOLOGY: LESSONS FROM A QUALITATIVE STUDY Erica Perryman1, Kathleen Buckwalter2, Emily Jones3, Jennifer Heck3, Diana Sturdevant3, and Frances Wen4, 1. The University Innovation in Aging, 2025, Vol. 9, No. S2 647 of Oklahoma Health Sciences Center, Tulsa, Oklahoma, United States, 2. University of Iowa, Iowa City, Iowa, United States, 3. The University of Oklahoma Health Sciences Center, Oklahoma City, Oklahoma, United States, 4. The University of Oklahoma, Norman, Oklahoma, United States The use of remote monitoring technology for care coordination among community-dwelling older adults (age ≥ 65) increased during the COVID-19 pandemic and continues today. Remote patient monitoring is valuable for older patients because it eliminates barriers to healthcare access and care coordination, better allowing them to age in place. Yet, many professionals in healthcare believe that their older patients are unwilling or unable to use remote patient monitoring technology. Healthcare professionals are challenged to overcome ageist beliefs that contribute to the digital divide among older adults. Likewise, health systems are challenged to develop new approaches to care delivery. Remote patient monitoring offers a new approach to home and community-based services care coordination, but its implementation is less understood. A qualitative descriptive study using multi-perspective interviewing (N = 34, resulting in 7 triads) was conducted to better understand the perspectives of remote monitoring technology among older adults (n = 15), their informal caregivers (n = 8), and their home and community-based service providers (n = 11). Synchrony was found among the three groups about the benefit of remote patient monitoring for the older adult’s care coordination, yet ageist beliefs most often prevented the HCBS provider from introducing remote monitoring technologies to their older adult clients. Lessons from this study inform the workforce development efforts intended to prepare home and community-based service providers for remote patient monitoring as a new approach to care coordination and delivery.

FAQs

Why is remote patient monitoring important for older adults’ care coordination?

Remote patient monitoring reduces barriers to accessing healthcare and improves care coordination, helping older adults age in place.

What did the qualitative descriptive study investigate and how was it conducted?

The study explored perspectives on remote monitoring technology among older adults, informal caregivers, and HCBS providers using multi-perspective interviewing with N=34 participants forming 7 triads.

What key barrier limited the adoption of remote monitoring technologies?

Ageist beliefs most often prevented HCBS providers from introducing remote monitoring technologies to their older adult clients, despite agreement on its benefits.

Sep 28, 2026

Uploaded by Theodore