Preparing for Test Day

Sep 17, 2026

Uploaded by Callum

Preparing for Test Day provides detailed, practical instructions for candidates taking Prometric exams. It outlines security requirements during check-in, including inspection of eyeglasses, restrictions on jewelry and hair accessories, and possible consequences for violations. The guide also covers scheduling and help-desk support hours, candidate session timing rules, online scheduling requirements, training and re-testing restrictions, payment handling, and photo ID and ITS OnBoard photo/credential setup, plus arrival timing and reschedule/cancel considerations.

LanguageEnglish

CategoryExam

FormatPDF

Pages3

Reading Time8 min

AccessFree to download

What to Expect on Test Day

Prometric Test Center Security – Reminders for Test Takers

Planning for Test Day

Candidate Test Session Time Runs Out

Scheduling Online

Training Restriction

Re-testing on a Failed Exam

Payment

Photo ID

Photo within the ITS OnBoard System

ITS OnBoard Username and Password

Personal Effects

What Time to Arrive at the Testing Center

Please Note: 1. NGA applies a 15% administrative fee that is added to all Prometric fees shown above. 2. All Prometric fees shall be increased by two percent (2%) per annum, beginning on January 1, 2019. 3. NGA will provide technical support for test sessions during the following days/times: a. Monday – Friday: 7:00 am – 7:00 pm ET b. Saturday: 7:00 am – 3:00 pm ET What to Expect on Test Day Prometric Test Center Security – Reminders for Test Takers In our global test center network, security is of equal importance. Test center procedures, from checking test taker IDs and locker storage, to launching exams at computer workstations and test center administrators walking through the testing room, are strictly managed to enforce the highest standards of security. It is our goal that every test taker, anywhere in the world, has a similar and fair experience, and this requires that our security standards be rigid, that our processes and procedures be well documented and standardized and that our staff be certified and professionally trained. Prometric takes our role of providing a secure test environment seriously. During the check-in process, we inspect any and all eyeglasses, jewelry and other accessories to look for camera devices that could be used to capture exam content. You will be required to remove your eyeglasses for close visual inspection. These inspections will take a few seconds and will be done at check-in and again upon return from breaks before you enter the testing room to ensure you do not violate any security protocol. Jewelry outside of wedding and engagement rings is prohibited. Please do not wear other jewelry to the test center. Hair accessories and ties are subject to inspection. Please refrain from using ornate clips, combs, barrettes, headbands, tie clips, cuff links and other hair accessories as you may be prohibited from wearing them in to the testing room and asked to store them in your locker. Violation of security protocol may result in the confiscation of prohibited devices and termination of your exam. Prometric is committed to being forthcoming and transparent about what you can expect on the day of your exam in order to help minimize anxiety. We understand that the more an individual knows about what to expect, the more confident and comfortable they will be on exam day; and the better they will perform! Please direct all employees and contractors to view the following video about “What to Expect on Test Day”prior to their appointment date. Please note that Prometric will not be collecting fingerprints or photos but NGA will require a valid government issued photo ID and will also require a photo within the ITS OnBoard system in order to test. Planning for Test Day: NGA Help Desk Support: NGA Help Desk Support is available Monday – Friday, 7 AM – 7 PM and Saturdays, 7 AM – 3 PM. It is strongly recommended that testing is scheduled within these time frames. The hours of operation of some Prometric test centers may extend beyond the NGA Help Desk support hours. Testing may be conducted during these incremental hours, but NGA support will not be available. NGA Help Desk Support is not available on Sundays and holidays. Candidate Test Session Time Runs Out: Individual exams are not timed, but an estimated average time for each exam is noted on the candidate’s assignment page. If an exam is open and the appointment time expires, the exam result will reflect as a failure. If this occurs, the exam may be reset after confirming the invalid failure with the NGA/ITS Help Desk. Please note the entire exam will have to be taken again as no answers will be saved. Scheduling Online: In order to schedule online, you must provide a valid e-mail address. This maybe your personal email or that of a scheduler within your company. Prometric will send you an e-mail confirming your appointment. Training Restriction: Formal instructor-led or online training taken within 48 hours of t

FAQs

What security checks happen when you arrive at the Prometric test center?

Candidates must go through check-in security, including close inspection of eyeglasses to look for camera devices. Jewelry restrictions apply, and hair accessories and ties may be inspected.

What happens if your exam session time runs out?

Exams are not timed individually, but an estimated time is provided on the assignment page. If the appointment time expires while the exam is open, the result reflects as a failure and the entire exam must be retaken after confirming with NGA/ITS Help Desk.

What ID and ITS OnBoard requirements are needed before testing?

You must present a valid government-issued photo ID with a signature, and you must also have a clear photo in the ITS OnBoard system. You will log in to ITS OnBoard to test and may bring one sheet of paper with your ITS credentials and exam list, which must be transferred to the appropriate Prometric paper before entering.

Sep 17, 2026

Uploaded by Callum