Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) - Issue 2 - Specification

Oct 20, 2026

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Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) specification defines a competence-based qualification for developing and evidencing learners’ job-related competence in IT and telecoms roles. It sets publication details, including first registration in February 2024, Issue 2 changes from Issue 1, and publication code VQ000295. The document outlines qualification purpose, structures and pathways, assessment strategy, internal assessment evidence requirements, assessor centre recognition, access arrangements, quality assurance, and a comprehensive unit list with specified topics.

LanguageEnglish

CategoryExam

FormatPDF

Pages275

Reading Time11 h 33 min

AccessFree to download

Introducing the qualifications

What are Pearson competence-based qualifications?

Qualifications purpose

Industry support and recognition

Funding

Qualification summary and key information

Qualification structures

Understanding the unit structure

Pathways

Assessment requirements

Assessment strategy

Language of assessment

Internal assessment

Presenting evidence

Assessor requirements

Centre recognition and approval

Approvals agreement

Centre resource requirements

Access to qualifications

Access for learners with disabilities or specific needs

Reasonable adjustments and special consideration

Recognising prior learning and achievement

Quality assurance of centres

Units

Unit 101: Health and Safety in ICT

Unit 302: Develop Own Effectiveness and Professionalism

Unit 103: Customer Care in ICT

Unit 203: Customer Care in ICT

Unit 206: Technical Fault Diagnosis

Unit 306: Technical Fault Diagnosis

Unit 107: Working with ICT Hardware and Equipment

Unit 314: Customer Apparatus and Line Installation

Unit 117: Security of ICT Systems

Unit 118: Software Installation and Upgrade

Unit 219: System Management

Unit 120: System Operation

Unit 321: Technical Advice and Guidance

Unit 222: Testing ICT Systems

Unit 323: User Profile Administration

Unit 324: Using and Managing Bowman Systems for Advanced Signallers

Unit 127: Using Email

Unit 128: Using the Internet

Unit 129: Presentation Software

Unit 132: Word Processing Software

Unit 335: Copper Cable Jointing and Closure Techniques

Unit 236: Introduction to Fibre Telecommunications

Unit 336: Fibre Telecommunications Techniques

Unit 440: Customer Care for IT and Telecoms Professionals

Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) Specification Competence-based qualifications First registration February 2024 Issue 2 About Pearson We are the world’s leading learning company operating in countries all around the world. We provide content, assessment and digital services to schools, colleges and universities, as well as professional and vocational education to learners to help increase their skills and lifelong employability prospects. We believe that wherever learning flourishes so do people. References to third-party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this specification is correct at time of publication. Publication code: VQ000295 All the material in this publication is copyright © Pearson Education Limited 2024 Summary of specification Issue 2 changes for: Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) | Summary of changes made between previous Issue 1 and this current Issue 2 | Page number | | --- | --- | | Structure: Fibre Telecoms pathway.
Number of pathway mandatory credits (from Group B) that must be achieved – amended to 12. | 5 | Contents 1 Introducing the qualifications 1 What are Pearson competence-based qualifications? 1 Qualifications purpose 1 Industry support and recognition 2 Funding 2 2 Qualification summary and key information 3 3 Qualification structures 4 Understanding the unit structure 4 Pathways 4 Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Northern Ireland) 5 4 Assessment requirements 13 Assessment strategy 13 Language of assessment 13 Internal assessment 13 Presenting evidence 14 Assessment of knowledge and understanding 15 Assessor requirements 15 5 Centre recognition and approval 16 Approvals agreement 16 Centre resource requirements 17 6 Access to qualifications 18 Access to qualifications for learners with disabilities or specific needs 18 Reasonable adjustable and special consideration 18 7 Recognising prior learning and achievement 19 8 Quality assurance of centres 20 9 Units 21 Unit 101: Health and Safety in ICT 22 Unit 302: Develop Own Effectiveness and Professionalism 24 Unit 103: Customer Care in ICT 28 Unit 203: Customer Care in ICT 32 Unit 303: Customer Care in ICT 37 Unit 104: Interpersonal and Written Communication 40 Unit 204: Interpersonal and Written Communication 43 Unit 304: Interpersonal and Written Communication 47 Unit 206: Technical Fault Diagnosis 52 Unit 306: Technical Fault Diagnosis 56 Unit 406: Technical Fault Diagnosis 61 Unit 107: Working with ICT Hardware and Equipment 66 Unit 207: Working with ICT Hardware and Equipment 69 Unit 307: Working with ICT Hardware and Equipment 73 Unit 407: Working with ICT Hardware and Equipment 77 Unit 314: Customer Apparatus and Line Installation 81 Unit 116: Remote Support for Products or Services 88 Unit 216: Remote Support for Products or Services 91 Unit 316: Remote Support for Products or Services 96 Unit 416: Remote Support for ICT Products or Services 101 Unit 117: Security of ICT Systems 104 Unit 317: Security of ICT Systems 108 Unit 417: Security of ICT Systems 112 Unit 118: Software Installation and Upgrade 115 Unit 218: Software Installation and Upgrade 118 Unit 219: System Management 124 Unit 319: System Management 126 Unit 120: System Operation 129 Unit 220: ICT System Operation 132 Unit 320: System Operation 135 Unit 321: Technical Advice and Guidance 142 Unit 421: Technical Advice and Guidance 146 Unit 222: Testi

FAQs

What is the Pearson competence-based approach used in this qualification?

Pearson competence-based qualifications are work-based and help learners develop and demonstrate competence aligned to their area of work or job role. Requirements for competence are set by occupational standards.

What changes are included in Issue 2 compared with Issue 1?

Issue 2 includes a pathway structure update for Fibre Telecoms. It amends the number of pathway mandatory credits (from Group B) required to be achieved to 12.

How does the specification structure the qualification’s assessment?

The document specifies an assessment strategy, the language of assessment, internal assessment processes, and requirements for presenting evidence. It also outlines assessor requirements and related assessment of knowledge and understanding.

Oct 20, 2026

Uploaded by McGucket