Pearson BTEC Level 2-4 Diploma in Competence for IT and Telecoms Professionals (Wales) - Specification - Issue 2

Oct 20, 2026

Uploaded by McGucket

Pearson BTEC competence-based qualifications for IT and Telecoms Professionals (Wales) define programmes across Level 2, Level 3 and Level 4, with a competence-focused approach for learners to develop and demonstrate job-role capability. The specification outlines qualification purpose, industry support, funding, qualification structures, pathways and the unit framework. It sets assessment requirements including strategy, language of assessment, evidence presentation, assessor expectations, internal assessment and quality assurance. It also covers centre recognition, access arrangements, and malpractice, appeals and supporting materials.

LanguageEnglish

CategoryExam

FormatPDF

Pages299

Reading Time12 h 33 min

AccessFree to download

Introducing the qualifications

What are Pearson competence-based qualifications?

Qualifications purpose

Industry support and recognition

Funding

Qualification summary and key information

Qualification structures

Understanding the unit structure

Pathways

Pearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)

Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)

Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales)

Assessment requirements

Assessment strategy

Language of assessment

Internal assessment

Presenting evidence

Assessment of knowledge and understanding

Assessor requirements

Centre recognition and approval

Approvals agreement

Centre resource requirements

Access to qualifications

Access to qualifications for learners with disabilities or specific needs

Reasonable adjustable and special consideration

Recognising prior learning and achievement

Quality assurance of centres

Units

Unit 101: Health and Safety in ICT

Unit 103: Customer Care in ICT

Unit 104: Interpersonal and Written Communication

Unit 206: Technical Fault Diagnosis

Unit 107: Working with ICT Hardware and Equipment

Unit 116: Remote Support for Products or Services

Unit 117: Security of ICT Systems

Unit 118: Software Installation and Upgrade

Unit 120: System Operation

Unit 321: Technical Advice and Guidance

Unit 222: Testing ICT Systems

Unit 223: User Profile Administration

Unit 324: Using and Managing Bowman Systems for Advanced Signallers

Unit 127: Using Email

Unit 128: Using the Internet

Unit 129: Presentation Software

Unit 132: Word Processing Software

Appeals

Malpractice

Further information and publications

Glossary

Pearson BTEC Level 2 Diploma in Competence for IT and Telecoms (Wales) Pearson BTEC Level 3 Diploma in Competence for IT and Telecoms (Wales) Pearson BTEC Level 4 Diploma in Competence for IT and Telecoms (Wales) Specification Competence-based qualifications First registration January 2024 Issue 2 Professional Professionals Professional Professionals Professional Professionals About Pearson We are the world’s leading learning company operating in countries all around the world. We provide content, assessment and digital services to schools, colleges and universities, as well as professional and vocational education to learners to help increase their skills and lifelong employability prospects. We believe that wherever learning flourishes so do people. References to third-party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this specification is correct at time of publication. Publication code: VQ000296 All the material in this publication is copyright © Pearson Education Limited 2024 Contents 1 Introducing the qualifications 1 What are Pearson competence-based qualifications? 1 Qualifications purpose 1 Industry support and recognition 2 Funding 2 2 Qualification summary and key information 3 3 Qualification structures 6 Understanding the unit structure 6 Pathways 6 Pearson BTEC Level 2 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) 7 Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) 14 Pearson BTEC Level 4 Diploma in Professional Competence for IT and Telecoms Professionals (Wales) 22 4 Assessment requirements 29 Assessment strategy 29 Language of assessment 29 Internal assessment 29 Presenting evidence 30 Assessment of knowledge and understanding 31 Assessor requirements 31 5 Centre recognition and approval 32 Approvals agreement 32 Centre resource requirements 33 6 Access to qualifications 34 Access to qualifications for learners with disabilities or specific needs 34 Reasonable adjustable and special consideration 34 7 Recognising prior learning and achievement 35 8 Quality assurance of centres 36 9 Units 37 Unit 101: Health and Safety in ICT 38 Unit 202: Develop Own Effectiveness and Professionalism 40 Unit 302: Develop Own Effectiveness and Professionalism 43 Unit 402: Develop Own Effectiveness and Professionalism 47 Unit 103: Customer Care in ICT 51 Unit 203: Customer Care in ICT 55 Unit 303: Customer Care in ICT 60 Unit 104: Interpersonal and Written Communication 63 Unit 204: Interpersonal and Written Communication 66 Unit 304: Interpersonal and Written Communication 70 Unit 206: Technical Fault Diagnosis 75 Unit 306: Technical Fault Diagnosis 79 Unit 406: Technical Fault Diagnosis 85 Unit 107: Working with ICT Hardware and Equipment 89 Unit 207: Working with ICT Hardware and Equipment 92 Unit 307: Working with ICT Hardware and Equipment 96 Unit 407: Working with ICT Hardware and Equipment 100 Unit 314: Customer Apparatus and Line Installation 104 Unit 116: Remote Support for Products or Services 111 Unit 216: Remote Support for Products or Services 115 Unit 316: Remote Support for Products or Services 120 Unit 416: Remote Support for ICT Products or Services 125 Unit 117: Security of ICT Systems 128 Unit 317: Security of ICT Systems 132 Unit 417: Security of ICT Systems 136 Unit 118: Software Installation and Upgrade 139 Unit 218: Software Installation and Upgrade 142 Unit 219: System Management 148 Unit 319: System Management 151 Unit 120: System Operation 154 Unit 220: ICT System Operation 157 Unit 320: System Oper

FAQs

What are Pearson competence-based qualifications in the IT and Telecoms area?

They are work-based qualifications that let learners develop and demonstrate competence in an area of work or job role linked to the qualification.

How does the specification structure assessment and evidence?

It provides an assessment strategy, defines the language of assessment, explains internal assessment, and sets expectations for presenting evidence and assessing knowledge and understanding.

What support does the specification include for centres and learners?

It covers centre recognition and approval, centre resource requirements, access arrangements for learners with disabilities or specific needs, reasonable adjustments, and special consideration. It also includes guidance on recognising prior learning and achievement.

Oct 20, 2026

Uploaded by McGucket