OUC FY18 Performance Oversight Responses - JPS-Performance-Oversight-Responses-2019-OUC

Oct 23, 2026

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Prehearing responses address the District of Columbia Office of Unified Communications (OUC) performance oversight questions tied to FY18. The submission outlines organizational responsibilities and operational oversight for the Office of the Director, Chief of Staff, Chief Information Officer, and Chief of 911 and 311 Operations. It covers media liaison, internal and external communications oversight, technology coordination for public safety services, and day-to-day call handling workflows for 911 and non-emergency 311 services.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages191

Reading Time8 h 1 min

AccessFree to download

General Questions

Agency organizational chart and staffing status

Roles and responsibilities by division

Office of the Director

Office of the Chief of Staff

Public Information and Community Outreach Division

Office of the Chief Information Officer

Office of the Chief of 911 Operations

911 Operations Division

Office of the Chief of 311 Operations

311 Operations Division

February 1, 2019 The Honorable Charles Allen Chairman, Committee on the Judiciary Council of the District of Columbia 1350 Pennsylvania Avenue, N.W., Suite 402 Washington, DC 20004 Dear Chairman Allen: In response to the Committee on the Judiciary’s performance oversight questions related to the Office of Unified Communications (OUC), I respectfully submit the following information. Thank you for the opportunity to provide prehearing responses to your questions related to the Office of Unified Communications’ FY18 performance. Sincerely, Karima Holmes Director General Questions 1. Please provide a current organizational chart for the agency, including the number of vacant, frozen, and filled positions in each division or subdivision. Include the names and titles of all senior personnel, and note the date that the information was collected on the chart. See Attachment a. Please provide an explanation of the roles and responsibilities of each division and subdivision. I. Office of the Director The Office of the Director is responsible for planning, organizing, and promoting programs that enhance and expand emergency and non-emergency customer service functions to the District of Columbia and its surrounding jurisdictions. It directs the development and overall operation of the OUC, establishes all related policies and procedures, and ensures agency alignment with the Deputy Mayor for Public Safety and Justice and the Mayor. II. Office of the Chief of Staff Under the direct supervision of the Director, this office is responsible for assisting the Director in guiding and managing the overall strategic direction and success of the Agency. This office is also expected to exercise originality and initiative in carrying out responsibilities. It ensures that the various divisions within the organization achieve agreed-upon goals while maximizing opportunities to achieve the mission of the agency. It provides oversight of both internal and external communications as well as agency budget and purchasing activities. It also manages the practical implementation of programmatic and technological enhancements of new programs between internal agency divisions and external agency partners. Public Information and Community Outreach Division The primary function of Public Information and Community Outreach Division is to serve as OUC’s media liaison and frequently as the official communications division for the agency. Working with the Director, operational staff, and subject matter experts within the organization, the division responds to all press inquiries in a timely and informative fashion. In addition, the division identifies potential news items involving the agency and/or its personnel and works to gain the attention of news media. It develops promotional messaging and maintains the agency’s social media strategy and itinerary. It serves as primary liaison between the agency and the Executive Officer of the Mayor (EOM) Communications staff to keep EOM informed of emerging and on-going matters. The division serves on various citywide task forces designed to develop strategy and direction in communications activities and coordinate special events, such as press conferences, open houses, and community meetings, as assigned by the Director. III. Office of the Chief Information Officer The Technology Division provides centralized, District-wide coordination and management of public safety and other city services communications technology, including voice radio, 911/311 telephony, computer aided dispatch systems (CAD), citizen interaction relationship management (CIRM) systems, mobile data computing systems (MDC) and other technologies, including wireless and data communication systems and resources. In addition, the Division develops and enforces policy directives and standards regarding public safety and non-public safety communications; operates and maintains public safety and non-public safety vo

FAQs

What information is requested for the agency’s organizational chart?

Provide a current organizational chart showing vacant, frozen, and filled positions by division or subdivision, including names and titles of senior personnel, and the collection date for the chart.

What is the Office of the Director responsible for?

It plans, organizes, and promotes emergency and non-emergency customer service programs, directs OUC’s overall operation, establishes related policies and procedures, and ensures alignment with the Deputy Mayor for Public Safety and Justice and the Mayor.

How do 911 and 311 operations differ in their access and handling?

911 Operations receives all 911 calls as the District’s sole PSAP, using call takers to create incident records and dispatchers to coordinate responses with MPD and FEMS. 311 Operations serves as the access point for residents and visitors needing DC services or information, supporting scheduled service requests via telephone, web, and mobile platforms.

Oct 23, 2026

Upload by Damian