Online submission of NEA samples - Frequently asked questions - Version 2.7 September 2026

Oct 20, 2026

Uploaded by Margaret

Online guidance for submitting NEA samples through Centre marks submission (CMS) within Centre Services. The FAQ explains how to contact AQA support, upload timing requirements, batch limits for files, and applicable storage/upload caps. It covers file size handling, recommended audiovisual output quality, common browser and access issues, and options for sending materials by post. It also addresses amendment workflows, moderator queries, transcoding, annotations, subject-specific sample uploads, candidate visibility, and data retention.

LanguageEnglish

CategoryExam

FormatPDF

Pages8

Reading Time20 min

AccessFree to download

Frequently asked questions

How to contact AQA support

When to upload samples

File limits and batch caps

Maximum file size and processing time

Video/audio output quality formats

Troubleshooting upload and access issues

Amending submissions and candidate records

Browser compatibility

Media transcoding and annotation guidance

Subject-specific sample requirements

File retention and getting copies

Online submission of NEA samples via Centre marks submission (CMS) Frequently asked questions Version 2.7 September 2026 1. How can I contact AQA for support with online NEA sample submissions?............................................... 2 2. When do I need to upload my sample? ........................................................................................................ 2 3. How many files can I upload at once? ......................................................................................................... 2 4. What is the maximum file size limit? ............................................................................................................ 2 5. What video quality format should I use to output audiovisual sample files? ........................................... 2 6. How long will it take to upload my sample?................................................................................................ 2 7. Why can’t I use the Digital Media Portal to upload my sample? ................................................................ 3 8. Why can’t I access my sample through Centre Services top level navigation? ......................................... 3 9. Can I still send my sample materials through the post? ............................................................................. 3 10. Can I upload candidate record forms that have hand-written signatures on them?............................... 3 11. Can I upload sample files from the cloud?................................................................................................... 3 12. Can I upload a password protected file? ..................................................................................................... 4 13. Can I upload an encrypted file? .................................................................................................................... 4 14. What browsers work for online submission of NEA samples? .................................................................... 4 15. There was a problem with my upload. What should I do?.......................................................................... 4 16. All of my candidates have files uploaded. Why can’t I submit my sample? .............................................. 4 17. How can I change my sample after submission? ........................................................................................ 5 18. I need to amend a candidate mark or grade. How do I do this? ................................................................ 5 19. I have made a late entry. Do I need to submit a sample for this candidate? ............................................ 5 20. Why aren’t all my candidates showing in the sample list? ......................................................................... 6 21. I have submitted my sample. Why is the Dashboard still showing a ‘Pending’ status? ........................... 6 22. Why is my moderator chasing me for my sample even though I have uploaded it? ................................ 6 23. Why can’t I see my moderator’s address on the view and upload sample screen?.................................. 6 24. Is the transcoded version of my media file the same as the original? ....................................................... 6 25. Can teachers upload sample media in addition to exams officers? .......................................................... 6 26. Should I use digital or hand-written annotations? ..................................................................................... 7 27. How do I upload my Computer Science samples? ...................................................................................... 7 28. What are the sample requirements forA-Level History? ............................................................................ 7 29. How long will AQA keep my files? ...................................

FAQs

How can I contact AQA for support with online NEA sample submissions?

You can email the Exams Office Support team or call them on 0800 197 7162 between 0800–1700 UK time.

When do I need to upload my sample?

Upload sample files to Centre Services within three days of submitting marks, or no later than within three days of the mark submission deadline.

How many files can I upload at once and what are the upload caps?

Up to 50 files can be uploaded at once per batch, and uploads are capped at 50Gb per batch.

Oct 20, 2026

Uploaded by Margaret