Nexus of public organization, transparency, and accountability in Indonesia's digital governance

Jul 17, 2026

This study unites theories of public organization, transparency, and accountability to build a holistic explanation of digital government service implementation in Indonesia. Survey research collected data from 424 employees across four local governments using Likert-scale questionnaires. Structural equation modeling with partial least squares tested validity, reliability, and hypotheses. Employee skills, leadership, regulation, infrastructure, ICT, transparency, and accountability showed positive and significant effects, while budgeting and bureaucratic structure did not, with strong overall explanatory power (R-square = 0.834).

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages13

Reading Time33 min

AccessFree to download

Introduction

Digital government services and international trends

Theoretical foundations and research gaps

Received: 23 September 2023 Revised: 23 May 2024 Accepted: 11 July 2024 DOI: 10.1002/pa.2940 RES EARCH A RTICLE Nexus of public organization, transparency, and accountability in Indonesia's digital governance Ulung Pribadi 1 | Muhammad Iqbal 2 | Muhammad Amien Ibrahim 3 | Juhari 4 | Yujitia Ahdarrijal 5 1Post-Graduate Program Universitas Muhammadiyah Yogyakarta, Yogyakarta, Special Region of Yogyakarta, Indonesia 2Department of Political Science, National Cheng Kung University, Tainan, Taiwan 3Department of Computer Science, Bina Nusantara University, Jakarta, Indonesia 4Department of Government Studies, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Special Region of Yogyakarta, Indonesia 5Magister Science of Government Studies, Universitas Muhammadiyah Yogyakarta, Yogyakarta, Special Region of Yogyakarta, Indonesia Correspondence Ulung Pribadi, Post-Graduate Program Universitas Muhammadiyah Yogyakarta, West Ringroad, Yogyakarta, Special Region of Yogyakarta 55183, Indonesia. Email: [ulungpribadi@umy.ac.id](ulungpribadi@umy.ac.id) This study examined uniting public organization, transparency, and accountability theories for a holistic understanding of digital government service implementation in Indonesia. This study used a survey data collection method with 424 respondents for employees in four local governments. Questionnaires were generated using a Likert scale. Structural equation modeling-partial least squares was used to assess the validity and reliability of the data and to test hypotheses and regression models. Following the testing of hypotheses and regression analysis, this study found that variables of employee skills, leadership, regulation, infrastructure, information and communication technology, transparency, and accountability had a positive and significant effect on the variable of digital government service implementation with p-values of 0 . 034, 0 . 025, 0 . 014, 0 . 031, 0. 009, 0 . 005, and 0 . 010, respectively. In contrast, variables of budgeting and bureaucratic structure do not positively and significantly impact the variable of digital government service implementation with p-values of 0 . 210 and 0 . 311, respectively. The influence of the independent variables on the dependent variable was strong (R-square = 0. 834) . The limitations and implications of these findings are discussed in the conclusion. KEYWOR DS accountability, digital government service, Indonesia, public organization, transparency 1 | INTRODUCTION The implementation of digital government services in local governments has been a growing trend in several countries around the world. In the United States, many local governments have been implementing digital government services to improve their citizens' access to government services (Chung & Kim, 2019; Lahr et al., 2008; Manoharan, 2013) . The UK government has been diligently developing digital services that grant citizens access to a variety of governmental functions,

FAQs

What theories does the study integrate to explain digital government service implementation in Indonesia?

The study integrates public organization, transparency, and accountability theories to frame a holistic understanding of digital government service implementation.

How was the data collected and analyzed?

The study used a survey with 424 employee respondents from four local governments, employing Likert-scale questionnaires. Structural equation modeling-partial least squares was used to assess validity, reliability, and test hypotheses and regression models.

Which factors significantly affect digital government service implementation, and which do not?

Employee skills, leadership, regulation, infrastructure, ICT, transparency, and accountability positively and significantly affect implementation. Budgeting and bureaucratic structure do not show positive and significant impacts.

Jul 17, 2026

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