Multi-Factor Authentication (MFA) - User Guide - for the Digital Exams Platform

Oct 23, 2026

Uploaded by Mia

Multi-Factor Authentication (MFA) setup guidance for the digital exams platform, written for Centre Administrators. The guide explains how to install an authenticator app and access the platform, including required screen resolution guidance for Chrome, Edge, or Safari. It provides step-by-step login instructions for OTKA/Okta Verify, Google Authenticator, and Microsoft Authenticator, including QR scanning and entering the six-digit MFA code. It also covers password-change rules and support contact details.

LanguageEnglish

CategoryExam

FormatPDF

Pages6

Reading Time15 min

AccessFree to download

Contents

Step 1: Download an authenticator app

Step 2: Access the digital exam platform

Step 3: Log in to the digital exam platform using multi-factor authenticator

MFA option 1: OTKA set up process

MFA option 2: Google Authenticator process

MFA option 3: Microsoft Authenticator process

Step 4: Entering the authenticator code

Multi-Factor Authentication (MFA) user guide for the digital exams platform Use this guide to set up your multi-factor authentication access to the digital exam platform if you are the Centre Administrator. Contents Step 1: Download an authenticator app ........................................................................... 1 Step 2: Access the digital exam platform ......................................................................... 2 Step 3: Log in to the digital exam platform using multi-factor authenticator ..................... 2 MFA option 1: OTKA set up process............................................................................. 3 MFA option 2: Google Authenticator process................................................................ 4 MFA option 3: Microsoft Authenticator process............................................................. 5 Step 4: Entering the authenticator code ........................................................................... 6 Contact us ........................................................................................................................ 6 Step 1: Download an authenticator app Install one of the following authenticator apps available from the App Store or Google Play on to your smartphone device: (please check you are installing the correct app) • Okta Verify (recommended) • Microsoft Authenticator • Google Authenticator Step 2: Access the digital exam platform • Open Chrome, Microsoft Edge or Safari with the screen resolution set to 1920x1080 (or higher) . • If you need to change your screen resolution: Microsoft Windows: ▪ Right-click on the desktop (any empty area) and select ‘Display Settings’. ▪ Scroll down to ‘Scale and layout’ and look for ‘Display resolution’. ▪ The current resolution will be displayed, and you may be able to select from other options in a drop-down menu. macOS: ▪ Click on the Apple icon in the top-left corner of your screen and select‘System Preferences’. ▪ Click on ‘Display’. ▪ The current resolution will be displayed under the ‘Display’ section. ▪ You can adjust the resolution by clicking on the ‘Display’ section and selecting from the available options. • Enter [https://cupa-am.assessor.rm.com/](https://cupa-am.assessor.rm.com/ into the web)[ into the web](https://cupa-am.assessor.rm.com/ into the web) browser. • Enter the username and password we sent you by email. • All system emails, including passwords, will be sent [from](from amadmin@rm.com)[ ](from amadmin@rm.com)[amadmin@rm.com](from amadmin@rm.com). Please make sure that this address is added to the safe list for all spam/junk folders at the school, including any enterprise-level quarantine policies. Step 3: Log in to the digital exam platform using multi-factor authenticator • Open your authenticator app on your phone. • Follow the below instructions depending on which authenticator you are using. You will need to go through the set-up screens on first use of the app. (Your phone camera app or stand alone QR code scanner will not work without the app) . MFA option 1: OTKA set up process 1. Tap Get Started 4. Scan the QR code on the digital exam platform via the app. The QR code needs to be within the frame of the app. Go to Step 4 2. Tap through the screens to get to the below screen and tap Other 5. Your QR code on the digital exam platform will look like this (the below QR code is only an example) Go to Okta for more information 3. Tap Scan a QR Code (on Android tap ALLOW for the app to take photos to use the QR code) 6. On the app you will get a six-digit number displayed in the authenticator app. Enter this code into the digital exam platform where it says ‘MFA code’ MFA option 2: Google Authenticator process 1. Tap through the screens and tap on Use Authenticator without an account 4. Scan the QR code on the digital exam platform via the app. The QR code needs

FAQs

Who is this guide intended for and what is its purpose?

The guide is intended for the Centre Administrator. It explains how to set up and use multi-factor authentication to access the digital exam platform.

Which authenticator apps are recommended or supported?

The guide lists Okta Verify (recommended), Microsoft Authenticator, and Google Authenticator.

What information is entered after scanning the QR code?

After scanning the QR code, a six-digit number is shown in the authenticator app. That six-digit MFA code must be entered into the digital exam platform.

Oct 23, 2026

Uploaded by Mia