Question 1

How is information security awareness measured in this study?

Accepted Answer

The study uses the Knowledge–Attitude–Behavior (KAB) model and calculates awareness level with the Analytic Hierarchy Process (AHP) method based on questionnaire results.

Question 2

What data and participant profile were used?

Accepted Answer

Data were collected from 210 respondents who used Mobile Banking (M-Banking) applications in Indonesia, including users of services such as BCA Mobile, Mandiri Online, BRI Mobile, and BNI Mobile Banking.

Question 3

What is the key result and which area needs improvement?

Accepted Answer

Overall security awareness is at a “good” level with a value of 83.32%, but “use of social media” is rated “average” in knowledge, attitude, and behavior, requiring focused actions and strategies.