Marine Operating System (MOS) Utilization Analysis Using HOT-FIT at PT Pelabuhan Indonesia (Persero) Regional II - User Satisfaction

Sep 2, 2026

Uploaded by Ezra

The Marine Operating System (MOS) supports planning, recording, and reporting of internal ship service information. Implementation of MOSat Tanjung Priok Port shortens service time, lowers operational cost, and improves logistics productivity, yet adoption faces technical and non-technical obstacles, including limited capacity to select or develop suitable information systems. This study applies the Human Organization Technology (HOT) Fit model to measure MOS utilization effectiveness at PT Pelabuhan Indonesia (Persero) Regional II, focusing on system, information, and service quality, user satisfaction, and net benefits.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages23

Reading Time58 min

AccessFree to download

MOS Utilization and Adoption Challenges

Research Objectives and HOT-FIT Framework

Respondent Profile

Gender, Age, and Marital Status

Highest Education Attained

Measurement Model Results

Outer Loadings and Validity

Average Variance Extracted (AVE)

Cross-construct Indicators

| ABSTRACT | | | --- | --- | | The Marine Operating System (MOS) is an application that facilitates the planning, recording, and reporting of internal ship service information. The implementation of MOSat Tanjung Priok Port has shortened service times, reduced operational costs, and increased logistics productivity. However, the implementation of MOS faces various technical and non-technical challenges, including a lack of capacity in selecting or developing suitable information systems. PT Pelabuhan Indonesia (Persero) has made significant investments in the implementation of information systems but still faces challenges in system adoption. This study aims to investigate the use of the Human Organization Technology FIT (HOT FIT) analysis on the level of MOS utilization at PT Pelabuhan Indonesia (Persero) Regional II. The research objectives include testing and analyzing the quality of systems, information, and services regarding user satisfaction with MOS and its influence on net benefits. This research is expected to contribute theoretically to the development of business administration management science and serve as a reference for further research in the same field. | | | KEYWORDS | Marine Operating System, Human Organization Technology FIT, User Satisfaction, System Quality | | | This work is licensed under a Creative Commons AttributionShareAlike 4.0 International | | Gender Number Percentage | | --- | | Male 175 92% | | Female 15 8% | | Total 190 100% | | Source: Processed Data (2024)
From the table above, it can be seen that out of 190 respondents who filled out the questionnaire, the majority of respondents are Male, total 175 individuals (92%), followed by Female respondents, total 15 individuals (8%) .
Table 4.2 Age | | Age Number Percentage | | 17-22 year 6 3% | | 23-28 year 36 19% | | 29-34 year 34 18% | | 35-40 year 39 21% | | ≥ 40 year 75 39% | | Total 190 100% | | Status | Number | Percentage | | --- | --- | --- | | Single | 46 | 24% | | Married | 143 | 75% | | Others | 1 | 1% | | Total | 190 | 100% | | Highest Education Attained | Number | Percentage | | --- | --- | --- | | High School or Equivalent | 57 | 30% | | Diploma III | 15 | 8% | | Bachelor's Degree or Diploma IV | 99 | 52% | | Master's Degree or Doctorate | 19 | 10% | | Total | 190 | 100% | | Variable | Item Code | Outer Loadings | Information | | --- | --- | --- | --- | | System Quality | X1.1 | 0,893 | Valid | | | X1.2 | 0,869 | Valid | | | X1.3 | 0,853 | Valid | | | X1.4 | 0,873 | Valid | | | X1.5 | 0,882 | Valid | | | X1.6 | 0,879 | Valid | | | X1.7 | 0,741 | Valid | | | X1.8 | 0,867 | Valid | | Quality of
Information | X2.1 | 0,778 | Valid | | | X2.2 | 0,780 | Valid | | | X2.3 | 0,798 | Valid | | | X2.4 | 0,849 | Valid | | | X2.5 | 0,859 | Valid | | | X2.6 | 0,845 | Valid | | | X2.7 | 0,878 | Valid | | | X2.8 | 0,851 | Valid | | Quality of Service | X3.1 | 0.928 | Valid | | | X3.2 | 0.949 | Valid | | User Satisfaction | Y1.1 | 0,816 | Valid | | | Y1.2 | 0,866 | Valid | | | Y1.3 | 0,909 | Valid | | Net Benefit | Y2.1 | 0,863 | Valid | | | Y2.2 | 0,907 | Valid | | --- | --- | --- | --- | | | Y2.3 | 0,854 | Valid | | | Y2.4 | 0,861 | Valid | | | Y2.5 | 0,911 | Valid | | | Y2.6 | 0,905 | Valid | | Organization Structure | Y3.1 | 0,748 | Valid | | | Y3.2 | 0,890 | Valid | | | Y3.3 | 0,809 | Valid | | | Y3.4 | 0,795 | Valid | | | Y3.5 | 0,760 | Valid | | Variable | Average Variance Extracted (AVE) | Information | | --- | --- | --- | | System Quality | 0.737 | Valid | | Quality of Information | 0.690 | Valid | | Quality of Service | 0.881 | Valid | | User Satisfaction | 0.748 | Valid | | Organization Structure | 0,643 | Valid | | System
Quality | | | Quality of
Information | | Quality
of
Service | | User
Satisfaction | | Net Benefit | | Organization Structure | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | X1.1 | 0.894 | 0.674 | | 0.557 | | 0.717 |

FAQs

What does the Marine Operating System (MOS) support in ship services?

MOS facilitates planning, recording, and reporting of internal ship service information to improve operational management.

How does the study evaluate MOS utilization at PT Pelabuhan Indonesia Regional II?

The study applies the Human Organization Technology (HOT) Fit analysis to examine system, information, and service quality and their relationship with user satisfaction and net benefits.

What respondent profile information is presented in the study?

The document reports gender distribution, age groups, marital status, and highest education attained for a total of 190 questionnaire respondents.

Sep 2, 2026

Uploaded by Ezra